Pokerstars Hand History is wrong after the Server Restart

    • UXMALAGA
      UXMALAGA
      Bronze
      Joined: 21.12.2010 Posts: 362
      Hello, after the server restart the Hand History is totally wrong... Nobody wins in the hands, Before I won with the Hand AA, the other guy had QQ, and the hand History says that Hero Lost with AA and the opponent Lost with QQ... I will post some examples... and because of that it shows in PT3 as well that I have Lost instead of winning... like that with certain Hands It should be +6$ but is -6$ . Can somebody Look into this..
  • 25 replies
    • UXMALAGA
      UXMALAGA
      Bronze
      Joined: 21.12.2010 Posts: 362
      I post Only One example but all HH are like that what has been after the server restart.


      PokerStars Hand #74900995701: Hold'em Limit ($0.25/$0.50 USD) - 2012/02/02 15:10:57 CET [2012/02/02 9:10:57 ET]
      Table 'Konkolya IV' 10-max Seat #1 is the button
      Seat 1: Hero ($6 in chips)
      Seat 2: xxxx ($6.46 in chips)
      Seat 3: xxxx ($10.84 in chips)
      Seat 4: xxxx ($5.62 in chips)
      Seat 7: xxxx ($10.58 in chips)
      Seat 8: xxxx ($6.35 in chips)
      Seat 9: xxxx ($4.56 in chips)
      Seat 10: xxxx ($6.81 in chips)
      xxxx: posts small blind $0.10
      xxxx: posts big blind $0.25
      xxxx: sits out
      *** HOLE CARDS ***
      Dealt to Hero [Ad Ah]
      xxxx joins the table at seat #6
      xxxx: folds
      xxxx: raises $0.25 to $0.50
      xxxx leaves the table
      xxxx: folds
      xxxx: folds
      xxxx: folds
      xxxx joins the table at seat #6
      Hero: raises $0.25 to $0.75
      xxxx: raises $0.25 to $1
      Betting is capped
      xxxx: folds
      xxxx: calls $0.50
      Hero: calls $0.25
      *** FLOP *** [4s 4d 7d]
      xxxx: bets $0.25
      xxxx: raises $0.25 to $0.50
      Hero: raises $0.25 to $0.75
      xxxx: raises $0.25 to $1
      Betting is capped
      xxxx: calls $0.50
      Hero: calls $0.25
      *** TURN *** [4s 4d 7d] [3s]
      xxxx: bets $0.50
      xxxx: folds
      Hero: raises $0.50 to $1
      xxxx: calls $0.50
      *** RIVER *** [4s 4d 7d 3s] [6c]
      xxxx: checks
      Hero: bets $0.50
      xxxx: calls $0.50
      *** SHOW DOWN ***
      Hero: shows [Ad Ah] (two pair, Aces and Fours)
      xxxx: mucks hand
      Hero collected $9.09 from pot
      *** SUMMARY ***
      Total pot $9.25 | Rake $0.16
      Board [4s 4d 7d 3s 6c]
      Seat 1: Hero (button) showed [Ad Ah] and lost with two pair, Aces and Fours<---- This should Be Win with two pair
      Seat 2: xxxx (small blind) mucked [Qd Qs]
      Seat 3: xxxx (big blind) folded before Flop
      Seat 4: xxxx folded before Flop (didn't bet)
      Seat 7: xxxx folded on the Turn
      Seat 8: xxxx folded before Flop (didn't bet)
      Seat 9: xxxx folded before Flop (didn't bet)
      Seat 10: xxxx folded before Flop (didn't bet)
    • PoincaresConjecture
      PoincaresConjecture
      Bronze
      Joined: 09.10.2011 Posts: 115
      same here!
    • UXMALAGA
      UXMALAGA
      Bronze
      Joined: 21.12.2010 Posts: 362
      Then I´m not the only one, I hope this is going to be Fixed, I stopped playing because of that as I dont want to go later all the HH throught to Fix them. :f_biggrin:
    • PoincaresConjecture
      PoincaresConjecture
      Bronze
      Joined: 09.10.2011 Posts: 115
      me too. thought pt3 is fucked up. when i clicked on my hud to see how i did on the respecting table i was shocked... then i checked my account balance and saw that hh are just wrong ;-)
    • UXMALAGA
      UXMALAGA
      Bronze
      Joined: 21.12.2010 Posts: 362
      I hope its going to be fixed soon... can somebody from Pokerstrategy.com help us with contacting the pokerstars support?
    • Bigniux
      Bigniux
      Bronze
      Joined: 09.01.2009 Posts: 2,098
      Originally posted by UXMALAGA
      I hope its going to be fixed soon... can somebody from Pokerstrategy.com help us with contacting the pokerstars support?
      Just write to support@pokerstars.com
    • UXMALAGA
      UXMALAGA
      Bronze
      Joined: 21.12.2010 Posts: 362
      PokerStars Hand #74901234518: Hold'em Limit ($0.25/$0.50 USD) - 2012/02/02 15:16:10 CET [2012/02/02 9:16:10 ET]
      Table 'Carme' 10-max Seat #9 is the button
      Seat 1: xxxx($5.72 in chips)
      Seat 2: xxxx ($8.65 in chips)
      Seat 4: xxxx ($4.31 in chips)
      Seat 6: xxxx ($3.37 in chips)
      Seat 7: xxxx ($12.85 in chips)
      Seat 8: hero ($11.05 in chips)
      Seat 9: xxxx ($7.50 in chips)
      Seat 10: xxxx ($13.19 in chips)
      xxxx: posts small blind $0.10
      xxxx: posts big blind $0.25
      xxxx: sits out
      xxxx: sits out
      *** HOLE CARDS ***
      Dealt to Hero [6h 8h]
      xxxx: folds
      xxxx: folds
      xxxx: folds
      xxxx: folds
      hero: folds
      winner: raises $0.25 to $0.50
      xxxx: folds
      xxxx: calls $0.25
      *** FLOP *** [Tc Ac 2c]
      xxxx: checks
      winner: bets $0.25
      xxxx: calls $0.25
      *** TURN *** [Tc Ac 2c] [Qc]
      xxxx: checks
      winner: bets $0.50
      xxxx: raises $0.50 to $1
      winner: raises $0.50 to $1.50
      xxxx: calls $0.50
      *** RIVER *** [Tc Ac 2c Qc] [7h]
      xxxx: checks
      winner: bets $0.50
      xxxx: calls $0.50
      *** SHOW DOWN ***
      winner: shows [Kc Jc] (a Royal Flush)
      xxxx: mucks hand
      winner collected $5.44 from pot
      *** SUMMARY ***
      Total pot $5.60 | Rake $0.16
      Board [Tc Ac 2c Qc 7h]
      Seat 1: xxxx (big blind) mucked [Td 9s]
      Seat 2: xxxx folded before Flop (didn't bet)
      Seat 4: xxxx folded before Flop (didn't bet)
      Seat 6: xxxx folded before Flop (didn't bet)
      Seat 7: xxxx folded before Flop (didn't bet)
      Seat 8: hero folded before Flop (didn't bet)
      Seat 9: winner (button) showed [Kc Jc] and lost with a Royal Flush<-----this is really nice example:D
      Seat 10: xxxx (small blind) folded before Flop
    • UXMALAGA
      UXMALAGA
      Bronze
      Joined: 21.12.2010 Posts: 362
      Hello Player,

      Thank you for your email and for allowing us to be of assistance.

      The issue you are having has been reported to our Programming
      Team. They are currently working on a fix to be released in a
      future update.

      Unfortunately, we are currently unable to provide a time frame
      for a resolution of this issue. However, we are aware how
      important it is for this to be corrected and are working with
      haste to get it fixed.

      We apologize for any inconvenience caused and thank you for your
      patience in dealing with this issue.

      Thank you for choosing PokerStars.

      Regards,

      Sxxxxx
      PokerStars Support Team
    • PocketAcesJohn
      PocketAcesJohn
      Bronze
      Joined: 19.06.2008 Posts: 1,116
      Same issue and i play on the euro tables.

      Pokerstars are normally pretty speedy resolving issues so hopefully within a few hours.
    • Pe6o0o
      Pe6o0o
      Bronze
      Joined: 17.08.2010 Posts: 461
      Same problem here. I'm closing the client until a fix is released.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,923
      Originally posted by UXMALAGA
      Hello Player,

      Thank you for your email and for allowing us to be of assistance.

      The issue you are having has been reported to our Programming
      Team. They are currently working on a fix to be released in a
      future update.

      Unfortunately, we are currently unable to provide a time frame
      for a resolution of this issue. However, we are aware how
      important it is for this to be corrected and are working with
      haste to get it fixed.

      We apologize for any inconvenience caused and thank you for your
      patience in dealing with this issue.

      Thank you for choosing PokerStars.

      Regards,

      Sxxxxx
      PokerStars Support Team
      Thanks UXMALAGA for contacting support.

      I guess we will just have to wait until they can get this fixed.

      Best regards,
      Gary
    • PocketAcesJohn
      PocketAcesJohn
      Bronze
      Joined: 19.06.2008 Posts: 1,116
      How will we know when it's been fixed?

      Also, how do you fix hands that have been imported incorrectly?
    • sim5sim5
      sim5sim5
      Bronze
      Joined: 15.10.2011 Posts: 655
      Originally posted by PocketAcesJohn
      How will we know when it's been fixed?

      Also, how do you fix hands that have been imported incorrectly?
      yes i too having the same problem please if some1 get an answer to this please inform
    • UXMALAGA
      UXMALAGA
      Bronze
      Joined: 21.12.2010 Posts: 362
      I fixed My Hand History Manually, Change Lost to Won and put the amount the winner got for example if the Failure hand is : Hero showed [Qh 8c] and lost with a straight, Four to Eight then Correct is : Hero showed [Qh 8c] and won ($x.xx) with a straight, Four to Eight, Saved these HH to different Folder and Then I purged in PT3 these sessions what were with Wrong HH and later Manually Imported the fixed HH to tracker again. and everything was fine. how to purge in PT3 you can find from here https://www.pokertracker.com/forums/viewtopic.php?f=45&t=17551

      Edit: I hope you understand my english and explanations:D
    • Tarhonya
      Tarhonya
      Bronze
      Joined: 18.07.2010 Posts: 694
      I'll just rather wait for stars to fix it (can't take long) and request my hand histories since today and import them. Until than I'll just ignore PT3 results.
    • PocketAcesJohn
      PocketAcesJohn
      Bronze
      Joined: 19.06.2008 Posts: 1,116
      Requested hand history's are correct, just requested some. Don't know if this means the issue has been fixed or not though.
    • Pe6o0o
      Pe6o0o
      Bronze
      Joined: 17.08.2010 Posts: 461
      Originally posted by PocketAcesJohn
      Requested hand history's are correct, just requested some. Don't know if this means the issue has been fixed or not though.
      No they are not. I noticed that every hand since the update starts with "Pokerstars Hand #...." It used to be "Pokerstars Game #...." Don't know what that's about. HEM can't read them that way. I noticed there are also some mistakes along the way. Another problem is that my HUD doesn't work now, so I'm kind of stuck.
    • Tarhonya
      Tarhonya
      Bronze
      Joined: 18.07.2010 Posts: 694
      Originally posted by Pe6o0o
      Originally posted by PocketAcesJohn
      Requested hand history's are correct, just requested some. Don't know if this means the issue has been fixed or not though.
      No they are not. I noticed that every hand since the update starts with "Pokerstars Hand #...." It used to be "Pokerstars Game #...." Don't know what that's about. HEM can't read them that way. I noticed there are also some mistakes along the way. Another problem is that my HUD doesn't work now, so I'm kind of stuck.
      Since a PT3 update the requested histories are working just fine. I guess you need to wait for a HM update.
    • SignOff1970
      SignOff1970
      Bronze
      Joined: 24.04.2011 Posts: 399
      The problem is not the change of "game" to "hand" but the randomly wrong inserted "lost" insteast of "won" sentence like Uxmalaga outlined.

      Even PS Support didn't see this, had to explain to them, that somebody that "collects" money from the pot, can't be "lost" in the summary. :f_cool:
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