pokerstrategy elephant not starting

    • caesar254
      caesar254
      Bronze
      Joined: 04.02.2012 Posts: 1
      Hi everyone,

      can anyone advise me on what to do? my computer shut down by itself just then while i was playing and when i restarted, the elephant tracker does not start anymore. hence i tried uninstalling that and postreq etc and tried reinstalling it. normally at the end of the installing of elephant it will start the program but then nothing happens. is anyone else experiencing this? lemme know anything please. thank you.

      sincerely
  • 8 replies
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey caesar254,

      welcome to the forums.
      You need to delete the "user.config" file located in %localappdata%\PokerStrategy.com\PokerStrategy.com Elephant.

      (copy the above adress into your windows explorer).

      Start your windows search in this folder and search for "user.config". Delete every occurance.
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      I Have the same problem.

      I removed Elephant. But I can't remove the PostgreSQL. It says that I don't have the Admins right, but i'm logged as an admin!
      Same thing for the window user.

      How can I repair that?
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      With the same problem, use my solution. No need to uninstall anything.

      Install PokerStrategy.com Elephant again and use my solution above.
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      It doesn't work.

      Elephant won't even start.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Originally posted by Jadocky

      Elephant won't even start.
      That's precisely why you need to follow the above mentioned steps.

      Locate every "user.config" file, remove it and you are clear to start PokerStrategy.com Elephant and a new configuration file will be created - prompting you to enter your postgreSQL credentials.
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      I don't find the "user.config"
      I just found a file "configuration" wich by the way is empty.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey Jadocky,

      I've sent you a friend request in the community section. Please accept it and contact me. I'll send you my skype information and I'll take a look via remote desktop software.
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      thank u very much mrk1988.
      I finally resign myself to change the username.
      It works fine now.

      thanks again for ur help