Why am I not tracked?I

    • brobz
      brobz
      Bronze
      Joined: 22.03.2011 Posts: 569
      I deposited using the correct codes, just wondering why I am not tracked.

      I need to qualify for the 10k on march 18th also the freeroll on Thursdays

      any help would be appreciated

      this is for WPT
  • 4 replies
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      Hi brobz,

      Can you please send our customer support a ticket regarding this issue and they will look into this case for you

      Kind regards,
      Gary
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi brobz,

      Great to hear you signed up to WPT Poker. :)

      We can only recognise a tracked account once that account has begun to receive StrategyPoints. Since you've never received StrategyPoints on WPT Poker, we'd advise you to contact poker room's support and ask them to confirm whether or not your account is affiliated to PokerStrategy.com. At this stage, only they can tell us this.

      Let me know once you know this and we go from there.

      Ingrid
    • brobz
      brobz
      Bronze
      Joined: 22.03.2011 Posts: 569
      it's all good, I am being tracked :)

      thanks holly and ingrid, its good to be tracked again on this site

      i opted in for the package and we'll be playing the 10k on sunday, but is te package a raffle or something?


      anyways thanks again
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      Yay! Glad to hear its all sorted!