PokerStars Roundtable 2012-03-19

    • LeeJonesPokerStars
      LeeJonesPokerStars
      Bronze
      Joined: 11.02.2012 Posts: 27
      Hi folks –

      I’m going to be posting here on a regular basis to tell you what’s going on at PokerStars, and to answer questions you have about us. I’ll be posting a selection of Q/A’s about twice a month, picking the most interesting or popular questions.

      To get things started, I’ll just make up some questions you might ask and answer them.

      Q: Who are you?

      A:
      My name is Lee Jones; I’ve been working for PokerStars for about a year. I’ve actually returned to PokerStars after a three-year hiatus; I was the poker room manager here for four years and then did a year with the European Poker Tour. I’ve been involved in the poker world since the mid-1980’s and professionally employed in the online poker business since 2003.

      Q: Are you a real person?

      A:
      Yes, I’m one real person. You have my word that if you see “Lee Jones” next to a PokerStrategy post, I made it.

      Q: Okay, let’s get down to serious business. What’s the status with “Zoom” – the fast-paced ring game product?

      A:
      Zoom is up and running! We have stakes from $.01/$.02 up to $.05/$.10 and the games are buzzing. The $.05/$.10 pool has 1800 players in it as I type this. We've also got Zoom PLO at $.01/$.02 and $.05/$.10. Both of them have healthy player pools too.

      There are a couple of minor bugs that people have pointed out, but nothing serious; we're delighted with the initial launch. I think the players are delighted too ;)

      And even though you didn’t ask, yes, it’s killing me that I can’t participate in the Zoom PLO games.

      Q: PokerStars is on mobile devices now?

      A:
      Yes, it’s available for players in the UK and Italy now for iOS and Android devices. We will obviously roll it out further as testing and regulation permit. You can read more about it (and download it) here.

      I’ve been playing this on an iPad and it is pretty cool. You can get up to five tables going simultaneously.

      Q: What about the Zoom on mobile?

      A:
      Now there’s an idea… ;)

      Q: What other features are you adding to your software?

      A:
      There are new features coming out monthly. I will definitely be here to tell you about the most interesting ones and will also answer any questions you have about current or future features.

      Q: What interesting things are coming up on the PokerStars calendar?

      A:
      Glad you asked. Bryan and his team of tournament wizards rolled out MicroMillions March 15th; it’s a new tournament series for the low-roller. The highest buy-in is just $20+2; it goes down from there. The first event had over 70,000 people in it, awarding a $4,600 first prize on an $.11 buy-in (though there were rebuys). So we're having a big time with our low-rollers and getting them in on the big tournament festival action. That's running through the 25th, so jump in right now. The details are here.

      Obviously there’s much more coming up – I’ll be sure to alert you as it happens.

      Q: What cool live events are coming up?

      A:
      We have events coming up all over the world. Within the next 60 days, PokerStars is hosting tournaments in Vina del Mar (Chile), Campione (Italy), Berlin, Monte Carlo, Nottingham (England), Cebu (Philippines), and Sydney. In general, you can throw a dart at the calendar and hit the run-up to a handful of our live tournaments.

      You can read more about our live events here, but I will definitely announce here when we have something exciting going on.

      Q: Does PokerStars see a future in a marriage of social media and poker?

      A:
      Absolutely. By far, most people who play poker do it not for profit but for the challenge and particularly for the community it brings. Social media has enabled people to gather and catch up with each other even when they’re miles (or continents) apart. We think that poker is the perfect activity for social gatherings and modern social media tools make those gatherings trivially easy.

      We have a number of social media projects in the works and they’ll be rolling out over later this year. It’s all part of our view that poker is a big tent, in which there’s room for everybody. Casual players who want to play with their friends, serious amateur students of the game, and dedicated professional players – they’re all welcome.

      Q: What can you say about the recent changes to the rake structure and VIP program?

      A:
      Well, we’ve reduced the rake, particularly in the “micro-stakes” games. And we’ve gone to a “contributed” rather than “dealt” model for people to get Frequent Player Points (FPPs). “Contributed” simply means that you have to put money into a pot to get FPP credit for it.

      Q: On that subject, you had some “player representatives” come out to your headquarters to discuss those changes. Don’t you just adjust rake and the VIP program as you wish?

      A:
      PokerStars has a symbiotic relationship with its customers. Properly managed, our customers (the players) get a service they want; we make a fair profit. But there’s obviously a tug that goes on between our desire to make a profit and the customer’s desire to get the best possible value. It makes all the sense in the world for both parties to listen to the other’s side of the issue; that helps ensure the health of the symbiosis.

      Q: Can you comment about the status of online poker in the U.S.?

      A:
      No. Look, I’m not going to insult your intelligence by telling you we’re not paying close attention to the situation in the U.S. But we’re not going to speculate about what will or won’t happen when.

      [B]Q: What do you think about the Full Tilt situation?

      A:[/b] I think I’m not going to discuss that either. We have our own business to run.

      Q: I was in a SNG and got disconnected. Can I get my $11 back please?

      Q: I am trying to use SuperQuickEuro [1] to deposit and it’s not working. What’s wrong?

      Q: I think two guys at my table are colluding. Their user IDs are…


      A: All of these questions (and ones like them) are better answered by our support team. Please email support@pokerstars.com – they will take exceptionally good care of you.

      Thank you for your time – I’ll be back in two weeks with more. If you have general questions about PokerStars, please feel free to leave them here.

      Best regards,
      Lee Jones

      [1] There’s not really a deposit method called “SuperQuickEuro” (of which I’m aware)
  • 22 replies
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi Lee,

      First of all, warm welcome to the forum. You'll see with time that we're a friendly bunch and your presence is very much appreciated.

      @everyone else, Lee will keep you guys posted about important announcements and will be there to answer any questions you may have regarding major changes.

      The moderators and I will continue to help you with any questions that may arise every day, therefore please always use us as your first contact. :)

      Don't be shy, ask away!

      Ingrid
    • tfsantos
      tfsantos
      Black
      Joined: 20.01.2010 Posts: 1,522
      Hello,

      When can we start playing at the Zoom small and midstakes tables?
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by tfsantos
      Hello,

      When can we start playing at the Zoom small and midstakes tables?
      Just to help out here, tfsantos is from Portugal.
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 22,006
      Welcome Lee :)
    • ThatGuyMatt
      ThatGuyMatt
      Bronze
      Joined: 03.12.2010 Posts: 3,764
      Welcome Lee, hugs all around :D
    • LeeJonesPokerStars
      LeeJonesPokerStars
      Bronze
      Joined: 11.02.2012 Posts: 27
      Hi tfsantos -
      We're going to slowly increase the stakes at Zoom as we get a warm feeling about the software. You saw that we opened up with $.01/$.02 and have already kicked the biggest games up to $.05/$.10. I don't know how soon we'll be doing $.25/$.50 or $.50/$1 - it really depends on how smoothly the games run, what bugs we find, and so on.

      I'm not sure if you're familiar with Murphy's Law, but it basically says that if something can go wrong, it will. We want whatever might go wrong to do it when we're dealing smaller stakes games, for obvious reasons.

      Equally obviously, we'd like to get bigger games going as soon as we can. I promise we're not just waiting an arbitrary amount of time to offer larger Zoom games.

      Best regards,
      Lee Jones
    • BLOWMEBABE
      BLOWMEBABE
      Bronze
      Joined: 24.01.2010 Posts: 224
      Why you coppy paste from FTP idea that you can open only 4tables at zoom poker? Maybe let us choose how many tables do we want to play at particular stake - 6 tables would be perfect =]
      +it would be more comfortable if you could make a zoom poker lobby, and increase number of players who can join to zoom poker, because now at nl10 only 2k players? guys it`s low, seriously low.
    • EmanuelC16
      EmanuelC16
      Bronze
      Joined: 02.01.2010 Posts: 13,909
      Originally posted by BLOWMEBABE
      Why you coppy paste from FTP idea that you can open only 4tables at zoom poker? Maybe let us choose how many tables do we want to play at particular stake - 6 tables would be perfect =]
      +it would be more comfortable if you could make a zoom poker lobby, and increase number of players who can join to zoom poker, because now at nl10 only 2k players? guys it`s low, seriously low.
      Read the BETA tag next to it.

      They already said they are capping player pools for now to check for bugs and see what else they need to upgrade in their system to handle such high volume.

      4 Zoom/Rush tables are definitely enough for one stake. If you allow more you ruin the reg/fish ratio since fish play 1-2 entries and only regs use all entries.
    • LeeJonesPokerStars
      LeeJonesPokerStars
      Bronze
      Joined: 11.02.2012 Posts: 27
      Originally posted by EmanuelC16

      Read the BETA tag next to it.

      They already said they are capping player pools for now to check for bugs and see what else they need to upgrade in their system to handle such high volume.

      4 Zoom/Rush tables are definitely enough for one stake. If you allow more you ruin the reg/fish ratio since fish play 1-2 entries and only regs use all entries.
      Emanuel is correct that we are rolling things out slowly and carefully (see my post above). It's just bad practice to stress new software more than necessary. We're learning plenty by running with 2K player pools and at low stakes.

      As regards the number of tables each player can play in a single pool, I think most people struggle to play four - going to six would probably cause way more trouble than it would help things.

      Best regards,
      Lee Jones
    • LeeJonesPokerStars
      LeeJonesPokerStars
      Bronze
      Joined: 11.02.2012 Posts: 27
      So as soon as I say we're waiting to release larger stakes, the guys in charge decide they're comfortable with the current stakes and roll out $.50/$1 NLH and PLO :P

      Enjoy the bigger games, folks.

      Best regards,
      Lee Jones
    • EmanuelC16
      EmanuelC16
      Bronze
      Joined: 02.01.2010 Posts: 13,909
      They were already launched since yesterday! :f_biggrin:

      I think most players want NL25 and NL50 and from what I've read on 2+2, Stefan said they'll consider adding those today. Could you double check that please?

      Thank you!
    • TiciBoy
      TiciBoy
      Bronze
      Joined: 13.01.2010 Posts: 1,235
      Welcome Lee.

      Nice to see ZOOM up and running. :) I (and probably many others) am wondering if you are planing to implement ZOOM tournaments, too?

      Thank you.
    • Wriggers
      Wriggers
      Bronze
      Joined: 21.07.2009 Posts: 3,250
      What's the status on Zoom for iPad? ;)
    • LeeJonesPokerStars
      LeeJonesPokerStars
      Bronze
      Joined: 11.02.2012 Posts: 27
      Answering the most recent questions (all about Zoom :) )
      • We actually have Zoom $.10/$.25 NLH and PLO now. I'm sure $.25/$.50 games will come along at some point, but we've got quite a few choices for you now.
      • We will definitely do Zoom tournaments; I just don't know when.
      • Same for Zoom mobile. We know it's something we want to do, but we just have to decide when to put the development and testing resources into it.


      I know it's frustrating that we can't say "We're going to release product X on date Y." But if we announce a specific date, then we set your expectations for that date and if things change, you'll be disappointed.

      We pay close attention to the feedback we get here - it helps us decide which products we're going to release when. So keep the comments and suggestions coming, and please be patient even though we can't give you a date you can circle in red on your calendar.

      Best regards,
      Lee Jones
    • Wriggers
      Wriggers
      Bronze
      Joined: 21.07.2009 Posts: 3,250
      Thanks for the response, awaiting Zoom Mobile eagerly. Salivating at the chance to ship (Or drop) buyins whilst walking around :f_biggrin:
    • aceonetheriver
      aceonetheriver
      Silver
      Joined: 26.12.2008 Posts: 595
      Q- what im suppose to do with ffp, now that u guys toke 235fpp 6max, the one u play and then unreg for 11$ ?
    • DannyG13
      DannyG13
      Bronze
      Joined: 28.10.2009 Posts: 1,155
      Originally posted by aceonetheriver
      Q- what im suppose to do with ffp, now that u guys toke 235fpp 6max, the one u play and then unreg for 11$ ?
      You mean the 235FPP satellites to Sunday Storm ($11 buy in). I heard they'd be re-introduced after the Micro Millions series. Hopefully anyway, can that be confirmed or denied? :D
    • LeeJonesPokerStars
      LeeJonesPokerStars
      Bronze
      Joined: 11.02.2012 Posts: 27
      Originally posted by DannyG13

      You mean the 235FPP satellites to Sunday Storm ($11 buy in). I heard they'd be re-introduced after the Micro Millions series. Hopefully anyway, can that be confirmed or denied? :D
      In fact, they're still there - they're just part of the Micro Millions satellite offering.
      1. Open up the SNG lobby
      2. Select the "All" tab
      3. Open the filter menu and put in "235" in the title; there they are!

      They'll go back to their regular place after the end of the μMillions. [1]

      Best regards,
      Lee Jones

      [1] Greek characters ITT!
    • aceonetheriver
      aceonetheriver
      Silver
      Joined: 26.12.2008 Posts: 595
      ^^

      i cant find them
    • 1
    • 2