Erorr when log in???

    • Saka000
      Saka000
      Bronze
      Joined: 21.07.2010 Posts: 136
      Hi to all,
      A couple days i requested a cashout from part for about 150$ and since then i can not log in at my acc neither my money receive my mb acc.
      When i click log in it said erorr 5404 i think,any1 help?! ?(

      I also contected party support and their alert@party.com(smth like that) but they havent answered yet. :f_confused:
  • 10 replies
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi there Saka000,

      Have you checked your spam folder as well?
      Is it possible that you're invited to take part in the ID check?

      For faster reply, you may contact info@partypoker.com or use live chat.

      Hope this helps, keep us updated.
      Ingrid
    • Saka000
      Saka000
      Bronze
      Joined: 21.07.2010 Posts: 136
      I checked spam,also nothing there.
      I also think that they will invite my to send document for id check but still nothing in my mail. :/
    • Saka000
      Saka000
      Bronze
      Joined: 21.07.2010 Posts: 136
      Still nothing,smth must be wrong,i really do not know.
      Please help!
      Can you contact them through school for me please?
      Account :SakaCarbon1

      Thanks,
      Slaven
    • Saka000
      Saka000
      Bronze
      Joined: 21.07.2010 Posts: 136
      This is RIDICILOUS! :

      Thank you for contacting Customer Service.

      With regard to your e-mail, please note that your account is closed and the cashout request is cancelled. This decision has been taken after a thorough investigation of the records especially the gaming history on your account.
      Hence in accordance with our policy we have proceeded to close all the accounts, which were involved for this fraudulent activity. We have additionally seized any remaining funds on the accounts in question, which are now flagged and permanently barred from all of our brands.

      We suggest you not to open a new account with any website which shares the gaming platform with us in the future, given that it will result on immediate account closure and funds forfeiture.

      Please help PokerStrategy!!!

      I have to much money on it.
      About 150$,it is too much for me. :s_frown:
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi there Saka000,

      This doesn't really look good. I'm afraid there isn't much we can do. If the poker room decides to close your account you must try to get an explanation from them as we will have no authority to require such details of your poker account.

      I will however double check if there is anything can be done.

      Ingrid
    • Saka000
      Saka000
      Bronze
      Joined: 21.07.2010 Posts: 136
      Please help me,i will appreciate it IngridN !
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      And I wasn't wrong. :( We aren't able to question security decisions made by the poker rooms.
    • Saka000
      Saka000
      Bronze
      Joined: 21.07.2010 Posts: 136
      Please tell me.
      Is there any option to withdraw my money? :f_mad:
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 22,010
      Originally posted by Saka000
      Please tell me.
      Is there any option to withdraw my money? :f_mad:
      Have you been in contact with their support yet Saka000, as Ingrid pointed out there is nothing we can do about this :(

      All the best,
      Gary
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by HollyMichelle
      Originally posted by Saka000
      Please tell me.
      Is there any option to withdraw my money? :f_mad:
      Have you been in contact with their support yet Saka000, as Ingrid pointed out there is nothing we can do about this :(

      All the best,
      Gary
      +1 any news on this Saka?