HEM1 not archiving

    • Tim64
      Tim64
      Black
      Joined: 02.11.2008 Posts: 7,401
      I've just discovered HEM1 isn't archiving my pokstrs tourney histories.

      1. is there any way of retrieving the histories (600 or so)?
      2. how do I fix this? (NB HEM is set to archive - just doesnt seem to be doing it!)

      If anyone can help me find my histories and sort this out for me, I'll happily review a SnG for them!
  • 2 replies
    • tokyoaces
      tokyoaces
      Bronze
      Joined: 01.04.2009 Posts: 1,883
      Originally posted by Tim64
      1. is there any way of retrieving the histories (600 or so)?
      Support can get you as many as you want assuming the Requests menu in the PokerStars client doesn't work.

      They might also still be in your Stars hand history folder?

      C:\Users\[Windows Username]\AppData\Local\PokerStars\TournSummary\[Stars Username]
    • Tim64
      Tim64
      Black
      Joined: 02.11.2008 Posts: 7,401
      Originally posted by tokyoaces
      Originally posted by Tim64
      1. is there any way of retrieving the histories (600 or so)?
      Support can get you as many as you want assuming the Requests menu in the PokerStars client doesn't work.

      They might also still be in your Stars hand history folder?

      C:\Users\[Windows Username]\AppData\Local\PokerStars\TournSummary\[Stars Username]
      Thanks, tokyoaces. HEM has moved them out of the folder, unfortunately. I'll try support.