how long?

    • jako777
      jako777
      Bronze
      Joined: 29.03.2012 Posts: 6
      i pass quiz,then i make account in ladbroks poker room,and then i sent my documents! get answer in one day that i need make picture where is me and my documents in my hands.i make whit my web camer this picture and now waiting 2 weeks for 50$???

      when i write tickets i get the same answere,whitout document confirmation i can get 50$ ,but that document comfirmation iam waiting 2 weeks!and i dont have any messaga on my e-mail! can somebody help me?
      wehere i need write?
  • 7 replies
    • gadget51
      gadget51
      Bronze
      Joined: 23.06.2008 Posts: 5,622
      Hi jako777,
      I'm very sorry to hear about your delay..
      I'll get someone to look into this for you as soon as they can ok?

      Regards,

      Mal.
    • fruktpuff
      fruktpuff
      Bronze
      Joined: 24.09.2010 Posts: 3,982
      Have you already uploaded you id and proof of residence here?

      Are they in good enough picture quality to clearly make out the relevant information?

      If so, when did you upload it?

      Please provide any information you can so that we can do our best to find you a solution.

      Regards,
      Richard
    • jako777
      jako777
      Bronze
      Joined: 29.03.2012 Posts: 6
      yeah ,quality was good and all information can seen.
      and yes i upload it.

      i have 2 weeks this answer from pokerstartegy!

      Please wait

      Please wait
      Our customer service team is checking your information and will get back to you for further information if necessary. Please check your emails from time to time.
    • jako777
      jako777
      Bronze
      Joined: 29.03.2012 Posts: 6
      how long i need wait for my documents comfirme?now iam waiting 2 weeks whitout answer.
    • fruktpuff
      fruktpuff
      Bronze
      Joined: 24.09.2010 Posts: 3,982
      Hello again, Jako777.

      I've looked in to this and I'm afraid you've not passed the ID check to receive the Free $50 starting capital.

      If you check this ticket you were sent on the 10th of April.

      Why not have a look at our other offers of non-deposit bankrolls here.

      Regards,
      Richard
    • jako777
      jako777
      Bronze
      Joined: 29.03.2012 Posts: 6
      why i dont passed the ID check?
      iam over 18 years old!
      i make picture where iam and my passport!
      and all information is visable!

      maybe i need sent other time all documents?
    • fruktpuff
      fruktpuff
      Bronze
      Joined: 24.09.2010 Posts: 3,982
      I'm afraid that the security team has made a decision and it cannot be overturned.
      We also can't disclose any information of why a specific user is being rejected as doing so would potentially open up the system for abuse by circumventing security measures taken.

      Regards,
      Richard