Rakeback on FT - what the h...is wrong?!

    • drachdudek
      drachdudek
      Bronze
      Joined: 06.11.2007 Posts: 656
      Hi

      PS team, i am kindly asking you to check what is wrong with your rakeback system, as now it is already second month that i received much less rakeback then expected.

      According all calculations which i have made and were all correct before this and last month and taking into consideration the worse calculation, i should get arround 400$ rakeback, but i got only 250$ for April??!!

      The worse calculation system for month April 2008 (mentioned also in many threads):

      Playing NL - FR ; 13.000 SP : 9 = 1444$ net rake * 0,27 = 390$ !

      Thanks for you kindness.

      Drach
  • 13 replies
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello drachdudek,

      Did you buy items from the shop, spend full tilt points on tournaments, take part in freerolls, clear any type of bonus, take place in GTD tournaments where the prizepool did not exceed the amount guaranteed, or cash out / deposit money??

      This can all influence your net-rake and therefore rakeback.

      Best regards,
      SoyCD
    • drachdudek
      drachdudek
      Bronze
      Joined: 06.11.2007 Posts: 656
      Hello SoyCD

      Thank you for your reply.

      For only one thing i have spent my FT and that was for buying one electronic stuff which costs me 60.000FTP, but that was in March 2008, so i thought that reduction of my rake for March 2008 was because of this.

      In April i didnt spent neither 1 FT point for nothing, so i dont understand if my rakeback was reduced what was the reason even in April i have sent email to FT support and they told me that they do not reduce net rake for buying something or using FT points.

      I ve also sent mail today and got the following answer:

      Hello,

      Thank you for contacting Full Tilt Poker Support.

      Unfortunately, we do not have access to any information regarding your
      personal rakeback account.

      Please contact your affiliate directly for more information.

      We're sorry we were unable to assist you.

      Good luck at the tables, and if you have any other questions, please
      feel free to contact us.

      Regards,

      Ricardo
      Full Tilt Poker Support


      Can you maybe once for all give detailed explanation how is that rakeback business going on that i will be clear about that when and how is possible that you net rake is deducted and how?Thanks

      Drach
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello drachdudek,

      In the mail you received from Full Tilt they stated that they DO reduce net rake for buying something AND using FTP points - not the other way around. You posted the mail here (Rakeback) and in the mail it states:


      Rakeback is based upon the ?Net Revenue? of the player, and is
      calculated as follows:

      Rake + Juice - Bonus - Player Added - Used Points - Players fees = Net

      Rake - money earned while playing in ring games
      Juice - fees a player pays when joining a tournament

      Bonus ? bonuses a player earns such as a deposit bonus
      Player Added ? money we have to add to tournaments. For example, if
      there is a $10,000 guarantee tournament and we only get enough buy ins
      for $9,000, we split the remaining $1,000 by the players in the
      tournament. This amount gets added to the player added column.
      Used Points ? Full Tilt Points players use on the site or in the store
      Player Fees ? Transaction fees when players deposit money onto the site.
      That means Full Tilt subtracts all of those amounts from the Netrake. Since the Netrake is calculated by Full Tilt - these subtractions will have all have been calculated internally by them. We simply know how much net-rake you have played and give you the appropriate 27% rakeback. That means if you have done any of the things listed in the Full Tilt mail, it could have affected your rake-back sind they will have subtracted it from the amount.

      I can't really give you further details though - since I have no way of seeing how Full Tilt calculated your Net-rake.

      For further details I can only suggest contacting our support (per ticket system) or perhaps the Full Tilt support again (asking how much net-rake you produced)

      Best regards,
      SoyCD
    • drachdudek
      drachdudek
      Bronze
      Joined: 06.11.2007 Posts: 656
      Hi SoyCD

      Yes, sorry it was misunderstanding from my side, anway i understand rake or net rake reduction from March as i bought something but not for April, anway i ll try to investigate further through ticket system or FT support, thanks.

      Drach
    • Fatal3rr0r
      Fatal3rr0r
      Bronze
      Joined: 16.03.2008 Posts: 50
      havent received any...
      bought nothing, played no freeroll or points tourney's

      Fatal3rr0r
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Originally posted by Fatal3rr0r
      havent received any...
      bought nothing, played no freeroll or points tourney's

      Fatal3rr0r
      Hey,

      Have you received no rake-back ever, or just not in this month? If so its best to write a ticket to our support via the ticket system.

      Best regards,
      SoyCD
    • Fatal3rr0r
      Fatal3rr0r
      Bronze
      Joined: 16.03.2008 Posts: 50
      this month
    • Fatal3rr0r
      Fatal3rr0r
      Bronze
      Joined: 16.03.2008 Posts: 50
      get error after error trying to make a new ticket
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      You get an error when creating a ticket using this link: http://www.pokerstrategy.com/help/117/ ?

      What kind of error?

      Best regards,
      SoyCD
    • Fatal3rr0r
      Fatal3rr0r
      Bronze
      Joined: 16.03.2008 Posts: 50
      edit: got it
    • Fatal3rr0r
      Fatal3rr0r
      Bronze
      Joined: 16.03.2008 Posts: 50
      i dont understand support..
      i ask why i dont receive RB over april.. played no FTP tourney (i thought) and bought nothing. Played no MTT with a overlay..
      this is the answer:

      Dear Fatal3rr0r,

      the bonus that you get from us is deducted from rakeback, you can ask full tilt for the exact calculations of your rakeback.

      Best regards,
      fulex

      lol, the starting 50$ was 2 or 3 months ago..
      I got SP in april.. they dont come for free..

      strange
      something is wrong somewhere
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Originally posted by Fatal3rr0r
      i dont understand support..
      i ask why i dont receive RB over april.. played no FTP tourney (i thought) and bought nothing. Played no MTT with a overlay..
      this is the answer:

      Dear Fatal3rr0r,

      the bonus that you get from us is deducted from rakeback, you can ask full tilt for the exact calculations of your rakeback.

      Best regards,
      fulex

      lol, the starting 50$ was 2 or 3 months ago..
      I got SP in april.. they dont come for free..

      strange
      something is wrong somewhere
      Hello Fatal3rr0r,

      Seemingly so. Did you receive no Rakeback at all in April? But received rakeback in March?

      Have you contacted Full-tilt for precise calculations?
    • Fatal3rr0r
      Fatal3rr0r
      Bronze
      Joined: 16.03.2008 Posts: 50
      i got RB previous months.
      FTP said i made a net rake of 48$

      BTW SoyCD..
      I told this to support thru ticket on 18.05.2008 10:59
      What the rake was.

      Now its the 26th, still waiting.