Poker770's software dumped $250, claims their software couldn't have made the mistake

    • altruist
      altruist
      Bronze
      Joined: 29.05.2007 Posts: 121
      On April 26, 2012, around 7:00 GMT, within 20 minutes time, my balance moved from roughly $415 to $165.

      At the time, I was participating in a $1 R/A NHLE and a $1 R/A Omaha Tournament. Neither which could've possibly costed me $250.

      Updated below:

      I contacted Poker770 within a hour from within the client using the contact us button (as $250 missing is very worry some). They did not respond. So two days later, I contacted them using info@poker770.co.uk, and they did respond, here's the exchange:

      In summary, I definitely didn't place the bet, unless I have a second personality I'm not aware of, but they refuse to admit there's a software problem and won't return my money.

      1. I explained the situation.
      2. They claimed I placed a bet of 250 USD on the Gladiator casino game:
      Take into consideration that while playing game code 11306905245 of Gladiator, you have chosen to bet an amount of 10 USD per each line, while having 25 active lines.
      3. My reply:
      Only one problem, I did not place this bet.

      I was playing two poker table tournaments at this time, when I noticed suspiciously Gladiator started up on it's own. I was wondering why it did, I thought it was a mis-click, but I checked the poker770 window, but was no where near the Casino Tab.

      It would've been impossible for me to have mis-clicked a bet like that.
      4. They responded with:
      Following your previous message, we wish to inform you that it is impossible for a game available on Poker770 to start on its own, without any action being made by a player. Moreover, take into consideration that for a casino game to be opened, and specifically the Gladiator game, several actions need to be performed in order to post a bet.
      Note that Poker770 cannot be held responsible for the actions performed on a player's account as per the information listed on our website: "[...] players acknowledge that their participation in the game remains their sole responsibility and they play at their own risk."

      We suggest that you carefully access the games available on our site and personalize your game options according to your preference, in order to avoid any unpleasant situations.

      Please feel free to contact us for any further assistance that you might need.
      5. My response:

      If you say placing this bet required several actions, I definitely did not place this bet.

      I take full responsibility for bets I have placed, I have done so on several other sites and have never ever written a complaint.

      However, in this case, I can't take responsibility because if you are saying it requires several actions I definitely did not place this bet.
      6. With a followup from me:

      I am sorry to bother you, but I really did not place this bet.

      Please look at the attached screen capture.

      The date and time in the top right corner is after the alleged bet took place.

      However, if I had started the game myself, it would show up in my Recent Games, as it does now after checking the history as you suggested?

      Also attached is a screen capture of my client taken today.
      7.
      We have checked your file once again and the bet in question appears to have been placed by you. Moreover, there were no auto-play or auto-start options enabled.

      Perhaps you entered the game by mistake and clicked on "Spin" while having 25 active lines, each worth $10. This would be a plausible explanation, given that the tab that leads you back to the main window of the Lobby is placed nearby the "Spin" tab.

      Furthermore, while we do not question your good faith, it is highly unlikely that a game should start on its own. Moreover, if you didn't take part in this game it would not appear in the history of your games on the Lobby.

      Hoping you find this information useful we remain at your service for any questions you may have.
      Any suggestions on what I should do?
  • 19 replies
    • BLOWMEBABE
      BLOWMEBABE
      Bronze
      Joined: 24.01.2010 Posts: 222
      We can only guess, but the only thing what you can do is contact with support team and wait. Maybe someone scammed you, but as I said before, we can only guess.
    • altruist
      altruist
      Bronze
      Joined: 29.05.2007 Posts: 121
      My first thought was someone had hacked my account, so I checked the cashier transaction histories. Here's what I checked:
      1. Pending Withdrawal: None.
      2. Transaction History: Nothing suspicious.
      3. Cash Table History: As expected. No buy-in remotely close to that amount.
      4. Tournament History: As expected. No buy-in remotely close to that amount.

      I have also never entered my password on anywhere else. My password is also 10 characters in length, and is a mixture of numbers, lower and upper case letters. Also suspicious, if I was hacked, why wouldn't they take the full amount?

      I hear 2+2 got hacked recently, but do not share a password with them.
    • altruist
      altruist
      Bronze
      Joined: 29.05.2007 Posts: 121
      Okay, got a response:

      After checking with the situation which you have described, we have noticed that the amount of 250 USD has been consumed when you have played the Gladiator casino game on the 26th April 2012.

      We remind you that as per your game statistics, you have accessed the Gladiator game having a total balance of 416.60 USD, next you have posted a bet of a 250 USD value which you lost, leading to your balance becoming 166 USD at the end of the game session in question.

      Take into consideration that while playing game code 11306905245 of Gladiator, you have chosen to bet an amount of 10 USD per each line, while having 25 active lines.


      Only problem, I didn't place that bet. Why on earth would I place a bet like that?
    • Solidius
      Solidius
      Bronze
      Joined: 27.12.2010 Posts: 209
      Are you going to get your money back ?
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,961
      Hey altruist,

      Did you check your casino history personally since?

      Regards,
      Gary
    • altruist
      altruist
      Bronze
      Joined: 29.05.2007 Posts: 121
      Not looking good.

      They specified it requires "several actions" in order to post a bet. Now I'm sure something is suspicious, because as they are saying to me, there's no way I could've accidentally placed this bet. And I did not opt to place this bet myself.

      I checked the Gladiator game myself after I received the message, now I'm regretting it, because prior to doing that, Gladiator was not even in my recent games. In other words, I never played it.

      I'm getting very suspicious. The first time I contacted them, they ignored me completely, today I contact them, and suddenly they come up with this, which involves me actually starting the game myself, putting it in my 'history.'

      Following your previous message, we wish to inform you that it is impossible for a game available on Poker770 to start on its own, without any action being made by a player.

      Moreover, take into consideration that for a casino game to be opened, and specifically the Gladiator game, several actions need to be performed in order to post a bet.

      Note that Poker770 cannot be held responsible for the actions performed on a player's account as per the information listed on our website: "[...] players acknowledge that their participation in the game remains their sole responsibility and they play at their own risk."

      We suggest that you carefully access the games available on our site and personalize your game options according to your preference, in order to avoid any unpleasant situations.
    • gavinonymous
      gavinonymous
      Bronze
      Joined: 18.12.2008 Posts: 1,146
      were you on a public LAN or wifi when you were playing? also, did you need to install the casino software at any prior time? your computer might keep track of software installed/uninstalled in event logs. good luck.
    • altruist
      altruist
      Bronze
      Joined: 29.05.2007 Posts: 121
      I was playing two poker tournaments on a private non-wireless connection in my own home. The casino software is auto-installed with Poker770.
    • altruist
      altruist
      Bronze
      Joined: 29.05.2007 Posts: 121
      updated my original post...

      so far, it seems like they're not going to give me my money back.

      Why on earth would I bet $250 on a game that has one of the worse odds of all casino games, on purpose, with several clicks? If I was going to take some crazy risk, I'd at least do it with a game with a smaller casino edge like roulette or something.

      Secondly, I've never ever placed a bet of that size in my entire history on Poker770. Never have I gambled more than 10% of my bankroll, suddenly, for no reason at all, no sudden crazy loss in tournaments/cash games to tilt me, I'd randomly bet $250 on a slot game I have absolutely no history with?

      Something tell me if I tell them that though, they'll just tell me the same story.

      One part is my fault, I should have never kept more than a few buy-ins on Poker770.
    • MMPokerNab
      MMPokerNab
      Bronze
      Joined: 14.02.2012 Posts: 249
      so you did accidently start the gladiator game? eh..

      i'm guessing you didn't turn off the 'gladiator/blackjack' button in the poker770's table interface? that's the first and only thing you've done wrong, it seems.

      really sorry about your $250. like you said, doesn't look good. :(
    • mayapnd
      mayapnd
      Bronze
      Joined: 15.07.2010 Posts: 131
      Sorry for what happened to you but everyone should contact the support and ask for sidegames/casino to be disabled when playing on a site with poker and casino (if that is possible). I don't think you are going to see the money back but i wish you the best of luck!
    • JimC6
      JimC6
      Bronze
      Joined: 01.04.2011 Posts: 458
      How is it possible to turn off the side games and casino? I am starting to build a bankroll on 770 and am in constant fear of doing this now.
    • Glopslart
      Glopslart
      Bronze
      Joined: 18.05.2008 Posts: 333
      For what it's worth, I want to share what happened about 3 years back, when I was playing on Cardoza, now defunct, but then another i-poker site. I had only a few dollars on, almost certainly fewer than 50.
      I logged on and the cash display on my screen 'jumped'. It stabilised quickly, and a slightly lesser amount was then displayed. I was not playing any casino games, I was just pondering which tournament/SNG to play. The only legitimate way this could have happened, IMHO, was if I had accidentally registered for a tournament, but I checked and I hadn't.
      I raised questions, but I never got to the bottom of it.

      Food for thought.....

      As for the current main thread, either somebody has compromised the thread starter's details,
      or something v naughty is going on at 770.
    • altruist
      altruist
      Bronze
      Joined: 29.05.2007 Posts: 121
      Originally posted by MMPokerNab
      so you did accidently start the gladiator game? eh..

      i'm guessing you didn't turn off the 'gladiator/blackjack' button in the poker770's table interface? that's the first and only thing you've done wrong, it seems.

      really sorry about your $250. like you said, doesn't look good. :(
      Thanks. I'm pretty sure I didn't start the game, I was playing two tournaments when it came up.

      It didn't show up in my recent games. It showed up there after I started it myself.

      But let's say I did, somehow misclick it. It would've been impossible for me to 'configure' the game as they said when it requires multiple clicks.

      But again, it's really my word against theirs :/ They claim they have logs of me placing the bet, and while they can easily forge them, even if I took it up in court, unless I had a video camera recording my computer screen I can't prove it.
    • tillstens
      tillstens
      Bronze
      Joined: 13.01.2011 Posts: 2
      Hmm, maybe the same happen to me then - unless there is some inactivity limit with the free $50?

      I just logged in to P770, as I did my twice-a-year power on for Windows computer (normally I use Mac, thus no P770). I logged in, and voila: bankroll 0.00e

      So, open account history then.

      Transaction history: not available for over 60 days, unlike with games there is no 50 last entries option.
      Pending withdrawals: None
      Player transfers: no history available
      Cash table history: last 50 sessions. Latest session 2nd Oct 2011, buyin $10, cashout $2.82
      Tournament history: last 50 sessions. Latests session 25th Aug 2011, buyin $.12, win $.50

      I guess also here I've been playing casino games (can you even do that with PS $50?). I couldn't find any limits for inactivity for PS roll - are there any?

      Well, I'm sure as hell I won't deposit on this site, would have been nice to play some of their selection of games for now, but.
    • MMPokerNab
      MMPokerNab
      Bronze
      Joined: 14.02.2012 Posts: 249
      They take back the free $50 capital, if you don't rake $50 in 180 days. It says so in the conditions. Might that be it?
    • tillstens
      tillstens
      Bronze
      Joined: 13.01.2011 Posts: 2
      Yes, so it seems. I tried to google but I guess I just did it wrong. From Received weird e-mail from poker770. I found this 180 days, and went to check my email; there is one single mail from p770, from January 9th 2012, full of ads, no word of any expiration.

      Well, would I deposit on site which communicates with customers like they do... doubt it
    • MasterKyodai
      MasterKyodai
      Bronze
      Joined: 10.05.2012 Posts: 25
      Another possibility could be someone gaining access to your account details. I would check the log details they provided - if it is at a time you weren't even at your computer then it could be that someone either stole your account data (Could be a Trojan or Virus on your computer) or guessed your password (Some people have like the same password at a poker room like they have on their email or other services). Happened to a friend of mine several years ago so i immediately had to think about it. I would ask them to provide the log details with your IP Address, sometimes you can already see by the IP that it was a 3rd person, like someone from a foreign country or so.
    • boboistina
      boboistina
      Bronze
      Joined: 10.05.2008 Posts: 271
      Wouldnt be surprised they dumped your money, the site sucks big time, i had to wait for 9 days to get the money from it to moneybookers, while other you get it a million times faster, like ladbrokes where it takes 6 hours.

      Complete BS if you ask me.