HELP ME: strange email from 888.

    • pieal
      pieal
      Bronze
      Joined: 04.05.2009 Posts: 109
      hi i really need some expart advise from ps.
      i started playing on 888 for last 3 months my account is tracked by pokerstrategy. i got a strange mail from 888poker today.. see below:


      Dear Tanzirul,

      This is Francis, from the Operations Department at Cassava Enterprises (Gibraltar) Ltd, Which is part of the 888.com group of companies.

      I am contacting you in regards to your 888Poker account with username ""blue_dsrt".

      We have become alerted to several patterns of play upon your account that could indicate a breach of our Terms and Conditions and after extensive investigation we discovered signs of possible fraudulent activity.

      The patterns we are concerned with include intentionally losing hands through our tables to another user this constitutes ‘chip dumping’ and any player who attempts to or intentionally dumps chips with or to any other player while using the Service may be permanently banned from using the Service or Software or any other related service of the Company and their account may be terminated immediately.

      We have developed and employ sophisticated proprietary technology intended to seek out and identify players acting in chip dumping as well as any other fraudulent or unlawful use of the Service or Software. The Company will do its best to investigate complaints registered against players suspected of chip dumping.

      Please note, we take these matters very seriously and will not tolerate such behavior at our tables, also be aware that we offer a money transfer facility which can be accessed through your cashier and is very easy to use.

      Please regard this as a warning and kindly ensure these actions are not repeated in future play or your account may be permanently suspended.

      Thank you for your co-operation and understanding.

      Regards,

      Francis V
      Operations Department
      Cassava (Gibraltar) Ltd.
      operations@cassava.net


      i have no idea about what r they saying. i really dont know any player on 888 and never played with someone i know in the same table.. i play multitable tournaments mostly. i play poker semi-professionally. its really important for me. now i m really afraid of my account and money. i have no idea what are they saying. my account is really important for me.. even i have 2 computer and 2 internet connection .if i get disconnected i dont even log in from another line.. so that 888 dont get confuse on IP/ mac issue. i am aware of all the situation.. even after all this why i got such a email. pokerstrategy i really need help on this issue.. i m not gonna play any more till i know i m safe to play there. plz do something for me :( :( its really important
  • 30 replies
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi pieal,

      I'm sorry to see that you encountering this problem regarding your 888Poker account.

      You sound so scared but this was just a kind warning from their side, even though it seems the reasoning behind is pretty much unknown to all of us at this point.

      Unfortunately, the only thing I can't do is to advise you that this will be fine and you're 100% safe, because how could I know that?

      Best is to reply this email and tell them your concerns like you did here. Ask if they could provide you with evidence to back up this email and we'll go from there, ok? Worst case, I'll contact them with regards to your account but when it comes to security measures, poker room won't be providing much information to us.

      Let me know how it goes.
      Ingrid
    • Glopslart
      Glopslart
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      Joined: 18.05.2008 Posts: 331
      Please be aware there are spam e-mails loose from a totally fake outfit pretending to be 888. I have had a few also. Be warned, people!
    • gadget51
      gadget51
      Bronze
      Joined: 23.06.2008 Posts: 5,622
      Thank you very much for the headsup Glopslart, I will pass it on.

      Regards,

      Mal.
    • VISHMASTER
      VISHMASTER
      Bronze
      Joined: 13.04.2011 Posts: 1,118
      [quote]Originally posted by pieal
      hi i really need some expart advise from ps.
      i started playing on 888 for last 3 months my account is tracked by pokerstrategy. i got a strange mail from 888poker today.. see below:

      [QUOTE]
      Dear Tanzirul,

      This is Francis, from the Operations Department at Cassava Enterprises (Gibraltar) Ltd, Which is part of the 888.com group of companies.

      [/quote]The bold text looks very fishy.. I have got several emails from 888 when I played there. But saying " Which is part of the 888.com group of companies ",
      is like they want you 2 think its 888.

      IMO beware of any scams. (this looks like one , from what I notice). Have a good anti-virus and keep it updated. Also don't fall for anything that asks your password,etc.

      Don't access your cashier from any other link apart from the site's lobby .

      PS: U could also forward this e-mail 2 888 itself, asking whether its genuine.

      Good luck :)
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,923
      [quote]Originally posted by VISHMASTER
      [quote]Originally posted by pieal
      hi i really need some expart advise from ps.
      i started playing on 888 for last 3 months my account is tracked by pokerstrategy. i got a strange mail from 888poker today.. see below:

      [QUOTE]
      Dear Tanzirul,

      This is Francis, from the Operations Department at Cassava Enterprises (Gibraltar) Ltd, Which is part of the 888.com group of companies.

      [/quote]The bold text looks very fishy.. I have got several emails from 888 when I played there. But saying " Which is part of the 888.com group of companies ",
      is like they want you 2 think its 888.

      IMO beware of any scams. (this looks like one , from what I notice). Have a good anti-virus and keep it updated. Also don't fall for anything that asks your password,etc.

      Don't access your cashier from any other link apart from the site's lobby .

      PS: U could also forward this e-mail 2 888 itself, asking whether its genuine.

      Good luck :) [/quote]That, please let us know if they say it is false :)
    • pieal
      pieal
      Bronze
      Joined: 04.05.2009 Posts: 109
      I replied to the same email address.. where it came from.. i asked for more evidence... and what point they r accusing me.. i asked them to say what shuld i avoid in poker room which make make such confusions.. i ll avoid them... got a automated reply.. here it is:

      Dear Member, Thank you for taking the time to contact the Operations Department. This is an automatic reply to inform you that your email has been received and is currently under review. The matter has now been forwarded to the relevant Department. We will reply to your query as soon as possible and with individual care. Please bear in mind though, that during peak times it may take up to 72 hours to reply. Thank you for your patience and co-operation in this matter. Regards, Tracey S Operations Department

      ya i m really scared.. cause most of the money i earn comes from online poker.. so its really important for me.
    • UPAY4DINNER
      UPAY4DINNER
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      Joined: 27.09.2009 Posts: 21,923
      Good luck and keep us informed :)
    • KozakFB
      KozakFB
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      Joined: 18.08.2011 Posts: 395
      If you haven't committed any suspicious behaviour and they still sent you that email whos to say they won't find your behaviour suspicious in future as well? I would withdraw and not play on 888 for a bit. Your account is obviously now under close watch and any mistake you may make could prove costly.

      Smaller poker sites look for as many ways to benefit themselves in legal ways. They can and will provide evidence of your suspicious behaviour whether you committed it intentionally or not. I know PokerStrategy is an affiliate and aims to look after their business partnerships while ensuring members feel as comfortable as possible but can you really deny that the Poker world isn't exactly a safe place right now?

      The only safe place to hold your money atm is on PokerStars.

      TL;DR:

      Withdraw all your money before they screw you over.

      You might say I'm being overly cautious but better safe than sorry is it not?
    • pieal
      pieal
      Bronze
      Joined: 04.05.2009 Posts: 109
      you r right KozakFB.
      i havent committed any supicious bhaviour and still i got such a mail. that why i m too worried. is it safe to play there anymore? what if they just send me another email and just freeze my account! they havent send me any evidence even.
      i m not playing anything over there till i m sure i m clear and till they say it was a mistake to send me such a mail.

      Originally posted by KozakFB
      If you haven't committed any suspicious behaviour and they still sent you that email whos to say they won't find your behaviour suspicious in future as well? I would withdraw and not play on 888 for a bit. Your account is obviously now under close watch and any mistake you may make could prove costly.

      Smaller poker sites look for as many ways to benefit themselves in legal ways. They can and will provide evidence of your suspicious behaviour whether you committed it intentionally or not. I know PokerStrategy is an affiliate and aims to look after their business partnerships while ensuring members feel as comfortable as possible but can you really deny that the Poker world isn't exactly a safe place right now?

      The only safe place to hold your money atm is on PokerStars.

      TL;DR:

      Withdraw all your money before they screw you over.

      You might say I'm being overly cautious but better safe than sorry is it not?
    • metza
      metza
      Bronze
      Joined: 28.01.2012 Posts: 2,220
      Originally posted by pieal
      I replied to the same email address.. where it came from.. i asked for more evidence... and what point they r accusing me.. i asked them to say what shuld i avoid in poker room which make make such confusions.. i ll avoid them... got a automated reply.. here it is:

      Dear Member, Thank you for taking the time to contact the Operations Department. This is an automatic reply to inform you that your email has been received and is currently under review. The matter has now been forwarded to the relevant Department. We will reply to your query as soon as possible and with individual care. Please bear in mind though, that during peak times it may take up to 72 hours to reply. Thank you for your patience and co-operation in this matter. Regards, Tracey S Operations Department

      ya i m really scared.. cause most of the money i earn comes from online poker.. so its really important for me.
      If you replied to the SAME email address, it could still very easily be a con like a previous member said. Have you tried emailing 888 from their site?
    • pieal
      pieal
      Bronze
      Joined: 04.05.2009 Posts: 109
      Originally posted by metza
      Originally posted by pieal
      I replied to the same email address.. where it came from.. i asked for more evidence... and what point they r accusing me.. i asked them to say what shuld i avoid in poker room which make make such confusions.. i ll avoid them... got a automated reply.. here it is:

      Dear Member, Thank you for taking the time to contact the Operations Department. This is an automatic reply to inform you that your email has been received and is currently under review. The matter has now been forwarded to the relevant Department. We will reply to your query as soon as possible and with individual care. Please bear in mind though, that during peak times it may take up to 72 hours to reply. Thank you for your patience and co-operation in this matter. Regards, Tracey S Operations Department

      ya i m really scared.. cause most of the money i earn comes from online poker.. so its really important for me.
      If you replied to the SAME email address, it could still very easily be a con like a previous member said. Have you tried emailing 888 from their site?
      ok i have sent them a email from their site .. lets see what happnens.. i ll post evry update here
    • Heffron89
      Heffron89
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      Joined: 23.01.2009 Posts: 813
      Tell them to send you hand histories, they usually do from the "suspect" hands
    • pieal
      pieal
      Bronze
      Joined: 04.05.2009 Posts: 109
      Originally posted by Heffron89
      Tell them to send you hand histories, they usually do from the "suspect" hands
      i did :(
    • Waiboy
      Waiboy
      Bronze
      Joined: 18.09.2008 Posts: 4,877
      @OP

      Dunno if you already do, but in light of the events of the last year or so involving the collapse of several high profile poker rooms, it is always good practice to ensure you only keep the bare minimum of your roll on any given site. The balance can be held in an e-wallet (ie Netteller or MoneyBookers) as well as offline in your bank account/box under your floorboards/underpants draw.

      I only keep the bare minimum of $$ on each of the sites I play knowing that deposits (if required) are instantly available if I have a bad run.

      At least in this way if you are the victim of fraud, collapse or misunderstanding you've limited your exposure.
    • pieal
      pieal
      Bronze
      Joined: 04.05.2009 Posts: 109
      Originally posted by Waiboy
      @OP

      Dunno if you already do, but in light of the events of the last year or so involving the collapse of several high profile poker rooms, it is always good practice to ensure you only keep the bare minimum of your roll on any given site. The balance can be held in an e-wallet (ie Netteller or MoneyBookers) as well as offline in your bank account/box under your floorboards/underpants draw.

      I only keep the bare minimum of $$ on each of the sites I play knowing that deposits (if required) are instantly available if I have a bad run.

      At least in this way if you are the victim of fraud, collapse or misunderstanding you've limited your exposure.
      thanx Waiboy. ya i do.. i told in my post. i do evrything posible to keep my account safe.. i dont keep much $ on my account and cash out rest of it.. mostly i cashout 60-70% of my winning after 2-3 days and add rest to my bankroll. i dont have much cash in my account now. i really care about my account.. as i said.. i take it was my semiprofession. so if i m unable to play its gonna really effect me.
    • mineriva
      mineriva
      Bronze
      Joined: 30.04.2008 Posts: 913
      Well this is either 888 thinking you were part of chipdumping or a scam.

      Your options are the following:

      1) If you 100% sure you have done nothing wrong then continue playing. Just keep your roll to a minimum. If they decide to close your account then you can come back here and PS will try to help you as they have done others.

      2) If you need clarity then what you do is arrange with PS and give them you handhistories from HM/PT. They can then ask 888 for the hands that were considered dumping. The good thing of having PS is that they are the so called middle man and should be able to consider both your database and the hands recieved. That is what they get paid for. If 888 declines to give the hands to PS then we know where the problem is. Also if the database suplied to PS do not include the hands in question the PS will also know where the problem is.

      If this is a scam email then 888 will confirm it to PS.


      tl;dr

      PS must do the work of a middle man and sort this out
    • pieal
      pieal
      Bronze
      Joined: 04.05.2009 Posts: 109
      thanx mineriva..
      sure ....
      i ll do whatever PS or 888 tell me to do...
    • KozakFB
      KozakFB
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      Joined: 18.08.2011 Posts: 395
      Originally posted by mineriva
      Well this is either 888 thinking you were part of chipdumping or a scam.

      Your options are the following:

      1) If you 100% sure you have done nothing wrong then continue playing. Just keep your roll to a minimum. If they decide to close your account then you can come back here and PS will try to help you as they have done others.

      2) If you need clarity then what you do is arrange with PS and give them you handhistories from HM/PT. They can then ask 888 for the hands that were considered dumping. The good thing of having PS is that they are the so called middle man and should be able to consider both your database and the hands recieved. That is what they get paid for. If 888 declines to give the hands to PS then we know where the problem is. Also if the database suplied to PS do not include the hands in question the PS will also know where the problem is.

      If this is a scam email then 888 will confirm it to PS.


      tl;dr

      PS must do the work of a middle man and sort this out
      PS can't do anything about 888s final decision. Have you ever seen PS actually resolve an incident that wasn't the players fault? No, they can only clarify to the player why their funds have been seized/account has been closed/funds are missing.

      There was a thread a bit ago where some guy was adamant that he did not place money on casino games and sought out PS help. He provided as much evidence as he could and all PS could do was clarify to the member the reasons for 888's decision.

      PokerStrategy is a great site but they don't influence poker rooms in these sort of matters. They can only look to clarify the issue.
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by KozakFB
      Originally posted by mineriva
      Well this is either 888 thinking you were part of chipdumping or a scam.

      Your options are the following:

      1) If you 100% sure you have done nothing wrong then continue playing. Just keep your roll to a minimum. If they decide to close your account then you can come back here and PS will try to help you as they have done others.

      2) If you need clarity then what you do is arrange with PS and give them you handhistories from HM/PT. They can then ask 888 for the hands that were considered dumping. The good thing of having PS is that they are the so called middle man and should be able to consider both your database and the hands recieved. That is what they get paid for. If 888 declines to give the hands to PS then we know where the problem is. Also if the database suplied to PS do not include the hands in question the PS will also know where the problem is.

      If this is a scam email then 888 will confirm it to PS.


      tl;dr

      PS must do the work of a middle man and sort this out

      PokerStrategy is a great site but they don't influence poker rooms in these sort of matters. They can only look to clarify the issue.
      +1 and you're expectations mineriva is absolutely unrealistic. PokerStrategy.com has no access to third party information. Players affiliate with us in exchange of promotions, free $50 and education materials but everyone must take responsibility for their own actions when it comes to poker accounts.

      Sadly, when accounts are in fraud check, security check we're pretty much powerless.
      Ingrid
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