Why is Pokerstars freezing/lagging!!

    • ukwagon
      ukwagon
      Bronze
      Joined: 16.09.2008 Posts: 537
      Playing 4 tables of zoom with HM2 it freezes, so I left 2 tables & it still freezes
      Turned off HM2 & PostgreSQL.

      A couple of hands later I flop nut straight :heart: weeeeeeeee

      PS frezzes again and my hand is folded :rage:

      I'm not playing anymore tonight because i'm feeling alittle tilted!!
      I hope they fix it in the next update X(
  • 8 replies
    • sim5sim5
      sim5sim5
      Bronze
      Joined: 15.10.2011 Posts: 655
      something like this happen to me yesterday

      in 10 min i got dc 4 times while my internet connection was working 100%

      i mailed them & they r checking where the problem was

      u must report ur problem to them
    • MarkQuick
      MarkQuick
      Bronze
      Joined: 06.12.2010 Posts: 1,343
      Hi guys,

      ukwagon, Please report your freezing/lagging issue to PokerStars.

      You may access their support page by clicking on the link below:

      PokerStars: Support.

      I'll also see what I can find out and get back to you.

      Take it easy,

      Mark
    • ukwagon
      ukwagon
      Bronze
      Joined: 16.09.2008 Posts: 537
      Okay I have sent an email to support today, fingers crossed we find out what's going on.

      I'll post the response when I get it.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Good luck ukwagon!

      Let us know what's going on ;)
    • MasterKyodai
      MasterKyodai
      Bronze
      Joined: 10.05.2012 Posts: 25
      I mainly had smaller lags when playing in really big tournaments, like the 2 cent 990 people SNG or so. I guess if you play 4 tables simultaneously it also quadruples the chance to experience lags. Also check your own internet connection, i once had a very bad lagging and turned out i forgot to close my bitTorrent client (doh!). Other than that good luck with the support, but i don't think they can do much. From my experience it either lags for everyone (and then they hopefully improve stuff soon!) or it's a problem on your end (ISP, computer, antivirus or whatever).
    • ukwagon
      ukwagon
      Bronze
      Joined: 16.09.2008 Posts: 537
      **Update**

      Sorry should of done some of this on Wednesday :rolleyes:

      Had a reply back from PokerStars within an hour of me sending my email :f_thumbsup:
      I had to send them zip file of my connection test.
      Had another email from them the next day telling me it is my connection that is the problem :facepalm: & that I need to contact my ISP which I did, they confirmed that my modem was due a software update within the next 24hrs.

      Anyway, it looks like we are good to play I've only played for an hour tonight & I haven't had any lagging so far, I was only playing on 2 tables with HM2 (I'm feeling tired)

      PS I seem to be running good as well
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Originally posted by ukwagon
      **Update**

      Sorry should of done some of this on Wednesday :rolleyes:

      Had a reply back from PokerStars within an hour of me sending my email :f_thumbsup:
      I had to send them zip file of my connection test.
      Had another email from them the next day telling me it is my connection that is the problem :facepalm: & that I need to contact my ISP which I did, they confirmed that my modem was due a software update within the next 24hrs.

      Anyway, it looks like we are good to play I've only played for an hour tonight & I haven't had any lagging so far, I was only playing on 2 tables with HM2 (I'm feeling tired)

      PS I seem to be running good as well
      Great news!

      PS: I love the smileys :)


      Keep running good,

      Gary
    • ukwagon
      ukwagon
      Bronze
      Joined: 16.09.2008 Posts: 537
      Thanks Hollymichelle :)
      We need more smileys on PS