Sidekick Issue

    • farrellwi
      farrellwi
      Bronze
      Joined: 28.03.2010 Posts: 68
      This is the hand I didn't get credited for:


      PokerStars Hand #81486444621: Tournament #570189726, $1.08+$0.27+$0.15 USD Hold'em No Limit - Level IV (50/100) - 2012/06/04 14:49:55 ET
      Table '570189726 1' 9-max Seat #5 is the button
      Seat 1: cule06 (3732 in chips)
      Seat 3: kelinha sous (427 in chips)
      Seat 4: JorgeFT (1655 in chips)
      Seat 5: huntercop (1385 in chips)
      Seat 8: TheAlienator (2266 in chips) - ME
      Seat 9: Keepyourchip (4035 in chips)
      TheAlienator: posts small blind 50
      Keepyourchip: posts big blind 100
      *** HOLE CARDS ***
      Dealt to TheAlienator [3h 3c]
      cule06: folds
      kelinha sous: raises 327 to 427 and is all-in
      JorgeFT: calls 427
      huntercop: folds
      TheAlienator: calls 377
      Keepyourchip: folds
      *** FLOP *** [3s Jc Ah]
      TheAlienator: checks
      JorgeFT: checks
      *** TURN *** [3s Jc Ah] [5s]
      TheAlienator: bets 700
      JorgeFT: folds
      Uncalled bet (700) returned to TheAlienator
      *** RIVER *** [3s Jc Ah 5s] [3d]
      *** SHOW DOWN ***
      TheAlienator: shows [3h 3c] (four of a kind, Threes)
      kelinha sous: shows [Ks 2s] (a pair of Threes)
      TheAlienator collected 1381 from pot
      TheAlienator wins the $0.27 bounty for eliminating kelinha sous
      kelinha sous finished the tournament in 6th place
      *** SUMMARY ***
      Total pot 1381 | Rake 0
      Board [3s Jc Ah 5s 3d]
      Seat 1: cule06 folded before Flop (didn't bet)
      Seat 3: kelinha sous showed [Ks 2s] and lost with a pair of Threes
      Seat 4: JorgeFT folded on the Turn
      Seat 5: huntercop (button) folded before Flop (didn't bet)
      Seat 8: TheAlienator (small blind) showed [3h 3c] and won (1381) with four of a kind, Threes
      Seat 9: Keepyourchip (big blind) folded before Flop
  • 8 replies
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,923
      Hi farrellwi,

      I've edited your thread into the correct board for you :)


      Regards,
      Gary
    • farrellwi
      farrellwi
      Bronze
      Joined: 28.03.2010 Posts: 68
      thanks Gary
      will I be credited for this hand for the promotion
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,923
      Hi farrellwi,

      Once the guys sort out your problem it should be counted for the promotion :)


      Gary
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey farrellwi,

      unfortunately, your hand was played in a tournament that's currently not supported.

      Currently supported is NoLimit, FixedLimit and PotLimit Cashgame as well as SNGs. Some MTTs might be tracked despite not beeing supported.
    • farrellwi
      farrellwi
      Bronze
      Joined: 28.03.2010 Posts: 68
      Hi

      Your promo page doesn't specify that the promo is only for cash tables so it should count as I have received numerous kicks playing sit 'n' gos.

      Like I mentioned before it happens quite often, not only on tournament tables, that the software misses kicks - this time it missed the 4 of a kind kick which was important that's y i mentioned it, otherwise i would've disregarded it like the rest.

      I think it has to do with the way the backend is setup.
      In the case of my hand - one player was all-in pre flop where as me and another player weren't. After the Turn he folded to my bet so maybe the system gathered it as the hand didn't reach showdown cause he folded even though I did reach showdown with the player that was all-in preflop.

      So the algorithm should be tweaked, or a term created for hand outcomes like mine above regarding this promotion.

      Regards,
      Farrell
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey farrellwi,

      thanks for your post. We will take a second look at it and get back to you as soon as possible.
    • meandi289
      meandi289
      Gold
      Joined: 22.08.2009 Posts: 208
      Sidekick does not work correctly on William Hill and Poker 770. When it reaches a certain hand ( 100 hands perhaps ), it does not collect kicks anymore and does not correctly display session rake.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi meandi289,

      please create your own thread and describe the problem in detail.

      Which statistics are shown in your statistic box after logging in to PokerStrategy.com SideKick?

      We will request logfiles as soon as you created a thread for the problem.


      Thank you!