Not getting my Bonus cleared

    • jr1ctx
      jr1ctx
      Bronze
      Joined: 10.04.2012 Posts: 17
      Hi there,


      I was required to have 476.60 point to clear bonus £31 and I have acquired these points.. I still dont see any other tables unlock.. This probably means my bonus is still not cleared.. Please help =D

      476.60 loyalty points required to clear bonus.

      477.27 loyalty points achieved. Completion % .... 100.14%

      Thanks


      Do they do manual release or something and Should I be patient?
  • 3 replies
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,923
      Hi there jr1ctx,

      Probably best to contact Ladbrokes support they will be able to tell you if you have completed this and will then remove the restrictions on your account.

      You can email them at care@ladbrokespoker.com

      Let us know how you get on ;)


      Kind regards,
      Gary
    • juhuri
      juhuri
      Bronze
      Joined: 02.06.2008 Posts: 169
      Was this case ever resolved?
      I'm having the exact same problem with Ladbrokes.
      Bonus progress 100.03%

      Ladbrokes customer service is answering (exact quote):

      "Please continue to play.

      At this moment in time the exchange rate as gone against your currency.

      Thank you for your loyacl custom."
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,923
      Hi juhuri,

      Unfortunately jr1ctx hasn't come back to tell us whether he got this resolved or not :(

      However, if you follow my above advice maybe you can come back and tell us :) Apologies for the late reply here!

      Hope to hear from you soon,
      Gary