seriously annoyed.

    • Enni2S
      Enni2S
      Bronze
      Joined: 15.06.2012 Posts: 29
      Ever since I won some money on roulette I've been trying to withdraw it, and everytime I get the same message

      We have declined your withdrawal request, because you did not comply with our condition for players who received the £31.86 Poker Strategy Bonus

      Each time I contact customer support, who then says that as long as I leave 31.86 on my account, everything should be fine (I've heard that from three different people now). I left 37 pounds on my account the last time, and I still got the same message! Now online support won't work? Grrrr

      Sorry just venting. Anyone else had similar problems with WH?
  • 11 replies
    • DrDunne
      DrDunne
      Bronze
      Joined: 29.12.2010 Posts: 3,338
      Hi Enni2S

      If you have received the $50 from PS you have to generate $50 of rake/tournament fees and you have to deposit at least $20 to withdraw. The reason for the deposit is because you can only cash out via the way you deposited. If you haven't generated the rake then you can't cash it out I'm afraid.

      Lewis.
    • Enni2S
      Enni2S
      Bronze
      Joined: 15.06.2012 Posts: 29
      Why would I need to generate rake to withdraw anything though? (I have deposited). What if I wanted to withdraw my deposit, would I need to generate rake for that too, I personally think that doesn't make sense. Also, why do they keep telling me its fine then >.<

      I quote:

      Chat Operator: Dylan: We already confirmed it to our Security Team that you can make a withdrawal with that amount.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      Hi Enni2S,

      Welcome to PokerStrategy.com!

      I see you were awarded your free starting capital at William Hill - well done for passing our poker quiz!

      In order to withdraw any money from your account you must generate $50 in rake/tournament fees AND make a minimum deposit of $20. As this is a poker bonus any play at roulette or casino games won't count towards it.

      Why would you have to generate rake?

      Well, in all fairness - PokerStrategy.com gives you $50 to play poker. There is obviously some guidelines in place to stop members from withdrawing the $50 straight away and disappearing ;)

      Hope this makes sense to you?

      Regards,
      Gary
    • Enni2S
      Enni2S
      Bronze
      Joined: 15.06.2012 Posts: 29
      It would, but then I don't want to do that and I want my deposit back. The biggest problem I actually have is that their customer support is not telling me the truth, or is very badly trained.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      I've always found William Hill support to be top-notch in fairness. They're maybe some miscommunication when it comes to other affiliate promotions though.

      Good luck grinding!
      Gary
    • Enni2S
      Enni2S
      Bronze
      Joined: 15.06.2012 Posts: 29
      Can someone give me an estimate on generating 31.86£ worth of rake ?
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      What games/limits are you playing then Enni2S and we can give it a try? ;)
    • Enni2S
      Enni2S
      Bronze
      Joined: 15.06.2012 Posts: 29
      Currently only NL2, 2 tables at a time
    • DrDunne
      DrDunne
      Bronze
      Joined: 29.12.2010 Posts: 3,338
      For every $1 rake you pay, you earn 22 WH points, so that works to be 1100 WH points to generate £31.80 rake :)
    • Enni2S
      Enni2S
      Bronze
      Joined: 15.06.2012 Posts: 29
      So at least I am now getting my deposit back. :) sigh, life and its misunderstandings
    • DrDunne
      DrDunne
      Bronze
      Joined: 29.12.2010 Posts: 3,338
      glad you got it sorted! :f_thumbsup: