[DONE] Sidekick problems on William Hill and Poke 770

    • meandi289
      meandi289
      Gold
      Joined: 22.08.2009 Posts: 208
      Sidekick does not work correctly on William Hill and Poker 770. When it reaches a certain hand ( 100 hands perhaps ), it does not collect kicks anymore and does not correctly display session rake.

      Here are the statistics at Poker 770 today:
      Session Length: 00:35:41
      Hands in Session: 172
      Session rake: -$ 4.47
      Session SP : - 22.53
      Total Play Time: 04 days, 07:42:55
  • 4 replies
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey meandi289,

      thank you for creating the thread. We will get back to you shortly.

      In the meantime, please provide a logfile export.

      Right click PokerStrategy.com SideKicks tray icon and start a logfile export via the context menu.

      A file will be created on your desktop which you can send via email to application-services[at]pokerstrategy[dot]com.

      Please provide a link to this thread in your email so we can track it.


      Thanks.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey meandi289,

      it appears that you haven't gotten an answer to your email yet - sorry for the delay.

      It does not look like any of your played hands are not recognized properly, but it appears that your statistics are broken in a way that could affect live played hands.

      In order to fix this, please copy the following path to your windows explorer:

      %localappdata%\PokerStrategy.com\

      Make sure PokerStrategy.com SideKick is closed and delete the "PokerStrategy.com SideKick" folder.

      Don't worry, you will keep all of your kicks!

      Please report back if your problems are still occuring after applying this fix.

      Thanks.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi,

      please give us some feedback on this issue.

      Thanks
      Markus
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi,

      I have to close this thread without any more feedback.

      Please don't hesitate to create a new one should you still experience problems.