[DONE] Sidekick crashes on startup of Win7x64

  • 11 replies
    • martinstids
      martinstids
      Bronze
      Joined: 02.01.2010 Posts: 277
      same problem here. after ~ 2 weeks that program start to crash on each pc startup..
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey guys,

      thanks for reporting this issue.

      Please copy this path into your windows explorer:
      %localappdata%\PokerStrategy.com\PokerStrategy.com SideKick\Logs

      You will find a bunch of text files with "_cd" or "cd" in the file name.

      Please create a zip file with those files and send it to application-services[at]pokerstrategy[dot]com.

      We will take a look at the files.

      Please include a link to this thread in your email.


      Thank you.
    • ramadas
      ramadas
      Bronze
      Joined: 02.09.2011 Posts: 462
      Hm, zip file has 284 MB... Uploading to some cloud.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Originally posted by ramadas
      Hm, zip file has 284 MB... Uploading to some cloud.
      Hi,

      please don't.

      Please send the 10 latest files only, this should be sufficient.
    • ramadas
      ramadas
      Bronze
      Joined: 02.09.2011 Posts: 462
      Sorry, too late, already sent email with link...
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Alright - no problem.

      Unfortunately, there is no "cd" logfile older than the 5th of july.

      Please open up your control panel, navigate to administrative tools and start the event viewer.

      Search for any related messages in the application tree / menu and post your findings here.


      Thank you.

      (For example: There should be an entry for every app crash + an entry for .Net Framework, related to the crash).
    • ramadas
      ramadas
      Bronze
      Joined: 02.09.2011 Posts: 462
      What I found:

      Fault bucket , type 0
      Event Name: CLR20r3
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: psc.tray.exe
      P2: 1.0.50706.1
      P3: 4ff6e7df
      P4: mscorlib
      P5: 4.0.0.0
      P6: 4e181ae3
      P7: 25ed
      P8: e
      P9: System.Windows.Markup.XamlParse
      P10:

      Attached files:

      These files may be available here:
      C:\Users\ad\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_psc.tray.exe_9c3fcb7b17f5cba4ee18ffca600ccf03a53d6ef_1b3b4bfd

      Analysis symbol:
      Rechecking for solution: 0
      Report Id: 75a1db12-cdac-11e1-b22e-028037fe0200
      Report Status: 0


      ============

      Fault bucket , type 0
      Event Name: CLR20r3
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: psc.tray.exe
      P2: 1.0.50706.1
      P3: 4ff6e7df
      P4: mscorlib
      P5: 4.0.0.0
      P6: 4e181ae3
      P7: 25ed
      P8: e
      P9: System.Windows.Markup.XamlParse
      P10:

      Attached files:

      These files may be available here:
      C:\Users\ad\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_psc.tray.exe_9c3fcb7b17f5cba4ee18ffca600ccf03a53d6ef_1b3b4bfd

      Analysis symbol:
      Rechecking for solution: 0
      Report Id: 75a1db12-cdac-11e1-b22e-028037fe0200
      Report Status: 0

      ==========


      Application: PSC.Tray.exe
      Framework Version: v4.0.30319
      Description: The process was terminated due to an unhandled exception.
      Exception Info: System.Windows.Markup.XamlParseException
      Stack:
      at System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Xaml.IXamlLineInfo, System.Uri)
      at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
      at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
      at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
      at System.Windows.Application.LoadComponent(System.Object, System.Uri)
      at PSC.Tray.App.InitializeComponent()
      at DynamicClass.(System.Object)
      at A.c6ea4b116628c6f0ae87639843e1c3b8f.cbc9e3da8a617785135bfa3f464628b2a(System.Object)
      at PSC.Tray.App.Main()


      =========
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Thank you - we will get back to your shortly.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi ramadas,

      are you still experiencing issues with the latest version of PokerStrategy.com SideKick?
    • ramadas
      ramadas
      Bronze
      Joined: 02.09.2011 Posts: 462
      Originally posted by mrk1988
      Hi ramadas,

      are you still experiencing issues with the latest version of PokerStrategy.com SideKick?
      Hi, now is OK. Unfortunately I moved to PokerStars which is not tracked :(
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Alright - Well, you can still get Kicks while playing on PokerStars despite not beeing tracked but you can not participate in promotions.