Anyone ever have troubles with depositing on WH?

    • lilmissy2700
      lilmissy2700
      Bronze
      Joined: 16.01.2011 Posts: 7
      I have only been playing there for a few weeks and just made my 1st deposit this morning. Only problem is the funds never made it into my account at all. After waiting awhile in their support chat room (no support ever showed) i sent an email to WH support asking for help.
      The thing thats bugging me most is i didnt even get an email about the deposit (the screen said approved and complete). Anywhere else I have/do play end up sending multiple emails regarding each deposit.
      Anyone else had difficulties depositing? For those of you that did deposit successfully, did you get any confirmation emails regarding the transaction?
      Thanks for any replies
      lilmissy2700
  • 6 replies
    • PAOKHAWK
      PAOKHAWK
      Bronze
      Joined: 07.09.2010 Posts: 36
      Which method did you use?
      Because every time i deposit at WH it only takes a few seconds and the money just appear in my account (i use debit card)...Never had a problem and even when i got any other problems the chat is very quick,helpful and friendly.

      Try live-chat at the poker lobby and i'm sure they will help you sort it out...Good luck!!! ;)
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Originally posted by PAOKHAWK
      Which method did you use?
      Because every time i deposit at WH it only takes a few seconds and the money just appear in my account (i use debit card)...Never had a problem and even when i got any other problems the chat is very quick,helpful and friendly.

      Try live-chat at the poker lobby and i'm sure they will help you sort it out...Good luck!!! ;)
      This!

      Can you please give us some more information lilmissy2700 :) What method did you use to deposit?

      Let us know if this has been sorted in the meantime ;)

      Have a nice weekend!
      Gary
    • Arron63
      Arron63
      Bronze
      Joined: 08.01.2011 Posts: 86
      Maybe your deposit has been put into your main account balance, which you can go to through the William Hill website, and if this is the reason you can transfer it to your poker balance and it will appear instantly in your poker balance.
    • lilmissy2700
      lilmissy2700
      Bronze
      Joined: 16.01.2011 Posts: 7
      Thank you for the very helpful replies - I did eventually get it sorted out. The problem was exactly as mentioned, the money went into my main balance. I deposited via the software, so was expecting to see the money in my poker lobby. The solution was exactly as simple as stated above, I just had to transfer it to poker.
      Thanks again for replies
      --and since it was asked, i ended up purchasing a ukash voucher online to use as my deposit. The deposit options seemed slim for funding from Canada
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Awesome!

      Glad to see it has been sorted now lilmissy2700 :)


      Enjoy your weekend,
      Gary
    • TFMonty
      TFMonty
      Bronze
      Joined: 17.04.2008 Posts: 126
      yeah things ending up in sportsbook a/c's is a reasonably common problem across multipurpose sites.

      gl with the spin up