[DONE] Sidekick missing Party Poker hands too

    • Phoenix2104
      Phoenix2104
      Bronze
      Joined: 16.04.2011 Posts: 183
      Yesterday I played a 4 hour session on Party Poker with 4 tables open at a time. Sidekick recorded 36 hands and a 9 min session. That's the second day I have it installed, first day seemed to work ok. Perhaps it's a bit lazy during the weekends... :D
  • 9 replies
    • Phoenix2104
      Phoenix2104
      Bronze
      Joined: 16.04.2011 Posts: 183
      It happened again on Sunday. Out of a 2.5 hours session on 4 tables, Sidekick recorded just around 30 mins. It may have something to do with playing cash games simultaneously with touraments.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey Phoenix2104,

      thank you for reporting this issue. We need a current logfile export to investigate this further.

      Right click PokerStrategy.com SideKicks tray icon, select "Export Logfiles" and send the file (created on your windows desktop) via email to application-services[at]pokerstrategy[dot]com.

      Please include a link to this thread so we can track the issue and find your thread.
    • Phoenix2104
      Phoenix2104
      Bronze
      Joined: 16.04.2011 Posts: 183
      Log file sent.
    • Phoenix2104
      Phoenix2104
      Bronze
      Joined: 16.04.2011 Posts: 183
      Hi.
      While you're at it, I have another problem too for the past couple of days. Sidekick doesn't log me in automatically when it runs and I have to manually log in each time. Can you please check what's the problem there too?
      Thanks.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey Phoenix2104,

      we have started investigating your logfiles in regards to the hands that haven't been tracked properly.

      We need the following files (originals) to investigate further:

      Delhi_3876391.txt
      München_3878329.txt
      Oklahoma City_2409760.txt
      Santa Domingo_2409740.txt


      Please send those files to the above mentioned email adress so we can take a closer look at your hand history.

      Additionally, please make sure the time in your operating system is set correctly!
      Since you are using Windows XP, please apply the following patch in case you haven't yet.:
      http://support.microsoft.com/kb/2633952


      Please note that Freeroll tournaments are not supported by PokerStrategy.com SideKick.
    • Phoenix2104
      Phoenix2104
      Bronze
      Joined: 16.04.2011 Posts: 183
      Files sent.
      The time is correct, I apply all microsoft updates regularly.
      I know sidekick doesn't support tournaments, the problem is sometimes it doesn't record the cash games that I play at the same time with tournaments either.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi Phoenix2104,

      are you still experiencing issues since the last incident?

      Thanks for a quick feedback.
    • Phoenix2104
      Phoenix2104
      Bronze
      Joined: 16.04.2011 Posts: 183
      I haven't run it for 2-3 weeks now because it was slowing down my (old) computer but I was having problems with (a lot) of missing hands till the last day I tried. As an example I haven't gotten the "Weekend Warrior" kick yet even though I was playing several hours each day during the weekends.
      However I have bought a new computer now so I'll give it a try at that one and let you know if I have any issues.
      Thanks.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Alright, thanks.

      I'll close this thread for now. Please simply open a new one should you still experience problems.

      Thanks.