[DONE] Sidekick - installation problem

    • PumaPerez
      PumaPerez
      Silver
      Joined: 09.11.2009 Posts: 4,279
      hi there,

      i was using sidekick few months without any problem, but lately i cant run it.
      error displaying i should contact vendor.
      program cant even be uninstalled through "remove programs" feature in win.

      before problems apperaed i think i reinstalled flash player, maybe related?

      i am using Win7 x64 Enterprise.

      here is some log program shows me:

      PLATFORM VERSION INFO
      Windows : 6.1.7601.65536 (Win32NT)
      Common Language Runtime : 4.0.30319.269
      System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100)
      clr.dll : 4.0.30319.269 (RTMGDR.030319-2600)
      dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100)
      dfshim.dll : 4.0.31106.0 (Main.031106-0000)

      SOURCES
      Deployment url : http://resources.pokerstrategy.com/ApplicationServices/Apps/42/Prod/Install/PokerStrategy.com%20SideKick.application

      ERROR SUMMARY
      Below is a summary of the errors, details of these errors are listed later in the log.
      * Activation of http://resources.pokerstrategy.com/ApplicationServices/Apps/42/Prod/Install/PokerStrategy.com%20SideKick.application resulted in exception. Following failure messages were detected:
      + The referenced assembly is not installed on your system. (Exception from HRESULT: 0x800736B3)

      COMPONENT STORE TRANSACTION FAILURE SUMMARY
      No transaction error was detected.

      WARNINGS
      There were no warnings during this operation.

      OPERATION PROGRESS STATUS
      * [25. 7. 2012 16:29:52] : Activation of http://resources.pokerstrategy.com/ApplicationServices/Apps/42/Prod/Install/PokerStrategy.com%20SideKick.application has started.

      ERROR DETAILS
      Following errors were detected during this operation.
      * [25. 7. 2012 16:29:52] System.Runtime.InteropServices.COMException
      - The referenced assembly is not installed on your system. (Exception from HRESULT: 0x800736B3)
      - Source: System.Deployment
      - Stack trace:
      at System.Deployment.Internal.Isolation.IStore.GetAssemblyInformation(UInt32 Flags, IDefinitionIdentity DefinitionIdentity, Guid& riid)
      at System.Deployment.Application.ComponentStore.GetAssemblyManifest(DefinitionIdentity asmId)
      at System.Deployment.Application.ComponentStore.GetSubscriptionStateInternal(DefinitionIdentity subId)
      at System.Deployment.Application.SubscriptionStore.GetSubscriptionStateInternal(SubscriptionState subState)
      at System.Deployment.Application.SubscriptionState.Validate()
      at System.Deployment.Application.SubscriptionStore.CheckAndReferenceApplication(SubscriptionState subState, DefinitionAppId appId, Int64 transactionId)
      at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirectBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
      at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)
      at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
      at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

      COMPONENT STORE TRANSACTION DETAILS
      No transaction information is available.
  • 6 replies
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey PumaPerez,

      thank you for reporting this issue.

      I'm checking with my colleagues what might be the problem here.

      Once I've got more information about this, I'll let you know.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi PumaPerez,

      please install all available windows updates for your system, including updates for .Net Framework (all versions).

      Please report back.

      Thanks in advance.
    • PumaPerez
      PumaPerez
      Silver
      Joined: 09.11.2009 Posts: 4,279
      thank for assistance.

      my system is fully updated. i also tried to repair .NET 4 installation. also installed .NET 3. however .NET 3.5 installer dont start, same behaviour as with Sidekick. maybe somehow related?

      should i try to use .NET Framework Cleanup Tool ? is it safe? then try to reinstal .net4?
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi,

      yes - you could try re-installing .Net Framework.

      Please report back with your findings.
    • PumaPerez
      PumaPerez
      Silver
      Joined: 09.11.2009 Posts: 4,279
      tried to uninstall whole .NET framework. after reinstall and downloading all updates from Windows update nothing changed.
      still cant run Sidekick, same message (same log).

      EDIT: found a solution for problem:
      this folder needs to be deleted: C:\Users\(your account name)\AppData\Local\Apps

      not sure if deletion of this folder affects other application. approval of sidekick developer would be nice ;)

      thanks for helping anyway. good care ;)
    • MichaelWagner42
      MichaelWagner42
      Bronze
      Joined: 12.09.2009 Posts: 1,552
      Deleting this folder would remove any application which uses the Microsoft ClickOnce installer technology. Launching such an app after deleting this folder will automatically reinstall the application, so there should be not problem.

      Renaming that folder instead of deleting it would provide a backup in case you need it...


      Ciao
      Michael