Poor customer service TITAN Poker

    • imTedwhoyou
      imTedwhoyou
      Bronze
      Joined: 15.01.2008 Posts: 8
      I enjoy the TITAN site, but have found it almost .... no make that completely impossible to get a reply to what I think is a simple question. See my attempts below. Anyone else having similar problems? You might want to think twice about signing up on TITAN if their customer service is so hopeless.

      PS. I still haven't even received any indication they are even considering the matter.

      PPS. First message is at the end.

      Hi.

      It appears that the people in the 'VIP' section are ignoring me. I got
      excellent service before I became a 'VIP', so perhaps you can help me??


      ----- Original Message -----
      From: "Ted
      To: "Vip | Titan Poker" <vip@titanpoker.com>
      Sent: Saturday, May 31, 2008 6:00 PM
      Subject: Fw: Message from VIP-Titan [7466-RUAK-5800] [e4334969]


      > HELLO!
      >
      > Can you at least acknowledge that you are receiving my e-mail?
      >
      > Please find below my last two messages.
      >
      > Thank you.
      >
      > ----- Original Message -----
      > From: "Ted
      > To: "Vip | Titan Poker" <vip@titanpoker.com>
      > Sent: Wednesday, May 28, 2008 5:55 PM
      > Subject: Fw: Message from VIP-Titan [7466-RUAK-5800] [e4334969]
      >
      >
      >> Hi there;
      >>
      >> Haven't heard back from you on the message I sent last week, so here it
      >> is again.
      >>
      >> ----- Original Message -----
      >> From: "Ted
      >> To: "Vip | Titan Poker" <vip@titanpoker.com>
      >> Sent: Wednesday, May 21, 2008 2:06 PM
      >> Subject: Re: Message from VIP-Titan [7466-RUAK-5800] [e4334969]
      >>
      >>
      >>> OK, I give up. Call me dopey, I don't care. I've spent at least half an
      >>> hour trying to find the tournament you have issued me a token for.
      >>> I go 'My Account' the 'Points' and find the token "Eligible to play in
      >>> the daily WSOP VIP Satellite Tournament", but when I go to 'Scheduled
      >>> tournaments' and select my game 'Hold'em', I can't find any daily "WSOP
      >>> VIP Satellite". Can you give me some more hints on how to find the
      >>> tournament?
      >>> Thank you.

      >>> ----- Original Message -----
      >>> From: "Vip | Titan Poker" <vip@titanpoker.com>
      >>> To:
      >>> Sent: Sunday, May 18, 2008 1:07 AM
      >>> Subject: Message from VIP-Titan [7466-RUAK-5800] [e4334969]
      >>>
      >>>
      >>>> This is Kelly from Titan VIP Team.
      >>>>
      >>>> I have issued a token for WSOP VIP Satellite on your account as
      >>>> compensation
      >>>> to you.
      >>>>
      >>>> To check your tokens, simply go to ?My Account? and then select
      >>>> ?Points?.
      >>>>
      >>>> To use your tokens, select Scheduled Tournaments ->Choose your
      >>>> preferred game
      >>>> -> Click Go tournaments -> Register -> Check on Register Cost-Buy in
      >>>> using
      >>>> points or tokens -> Click on register to finish the process.
      >>>>
      >>>> Thank you for your understanding.
      >>>>
      >>>> Should you have any questions or concerns, please do not hesitate to
      >>>> contact
      >>>> the Titan Poker VIP Team.
      >>>>
      >>>> With best regards,
      >>>>
      >>>> Kelly
      >>>> Titan Poker VIP Team
      >>>> "Become a Legend at Titan Poker"
      >>>> E-mail: Vip@TitanPoker.com
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