MAGICBOXpromo 770 refused to pay the 3rd $10

    • bombsapphire99
      bombsapphire99
      Bronze
      Joined: 22.09.2009 Posts: 20
      Hi all,

      They declined to pay me the last/third $10 caz I made a cashout in 7-25-2012.
      This is totally nonsense.

      You can read the T&C of MagicBox promotion below,
      http://www.poker770.com/en/promotions/promo/magic_box?utm_source=SilverpopMailing&utm_medium=email&utm_campaign=PKR770_EN_PSJUNE_ALLPS_040612%20
      See?

      There are not any conditions which forbid withdrawal of July.

      When I made a cashout in 25th/July, I knew Poker770 had warned about withdrawal between 1st to 30th June. They obviously mentioned about that at the 5th paragraph(below) of their T&C.
      And I re-checked T&C in case they had changed the conditions. As you can see in linked page, there were no changes, zero words about cashout in July.

      If a player makes a withdrawal between 1st and 30th June 2012, he won't be eligible for the Magic Box promotion for his deposits made from the 1st to the 30th June 2012.

      And now, they refused to pay in baseless argument.

      This is... sick.

      What should I do next?
  • 19 replies
    • bombsapphire99
      bombsapphire99
      Bronze
      Joined: 22.09.2009 Posts: 20
      Sienna: Hello, I'm Sienna from Customer Service Poker770!
      Sienna: How may I help you?
      zukotto1919: Hello Sienna, Could you tell when the Majic Box $10 would be issued?
      I'm not in hurry, but just want to know.
      Sienna: You have received the first 2 stages?
      zukotto1919: June and July, I received
      Sienna: The 3rd stage has been already credited
      Sienna: But as you registered a withdrawal in 2012-07-25
      Sienna: You did not qualify for the stage in August
      zukotto1919: ah..show me T&C please?
      Sienna: I suggest you contact the PokerStrategy support in this matter
      Sienna: They will be able to offer you further details
      Sienna: As this promotion is issued under their terms
      zukotto1919: I read T&C at the first time , but didn't noticed such conditions. You don't have T&C now?
      Sienna: I am afraid not
      Sienna: As I said this is a PokerStartegy promotion
      Sienna: They will be able to offer you details
      zukotto1919: k, I will have a contact with them.
      Sienna: I can only confirm what I have already brought to your attention
      Sienna: the reason you did not receive the 3rd stage
      Sienna: is that you registered that withdrawal
      Sienna: Thank you for your cooperation
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,957
      Hi bombsapphire99,

      I'm not exactly sure why they sent you to PokerStrategy. Nonetheless please forward this thread to our customer support and we'll see what they say.

      Best regards,
      Gary
    • bombsapphire99
      bombsapphire99
      Bronze
      Joined: 22.09.2009 Posts: 20
      Hi HolliMichelle,

      I was very impressed for your immediate reply.

      I wrote here for purpose to let everybody know a wrong/bad decision was made by Poker770. Now, I will follow your advice.

      Thank you very much.
    • edgeatsix
      edgeatsix
      Bronze
      Joined: 04.07.2011 Posts: 543
      i have same problem
      according to T&C of magic box promo, only June withdrawal is not allowed



      .
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,957
      Hey edgeatsix,

      Have you contacted our customer support team?


      Regards,
      Gary
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,957
      Originally posted by bombsapphire99
      Hi HolliMichelle,

      I was very impressed for your immediate reply.

      I wrote here for purpose to let everybody know a wrong/bad decision was made by Poker770. Now, I will follow your advice.

      Thank you very much.
      No problem, always here to help.

      Please keep me up to date ;)


      Happy Sunday,
      Gary
    • edgeatsix
      edgeatsix
      Bronze
      Joined: 04.07.2011 Posts: 543
      .
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,957
      That's unfortunate but there is nothing that can be done now. If you haven't abided by the terms and conditions of the promotion then you can't expect something to be done in all fairness.

      Enjoy your weekend,
      Gary
    • edgeatsix
      edgeatsix
      Bronze
      Joined: 04.07.2011 Posts: 543
      .
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,957
      I am truly sorry you feel this way edgeatsix but there is nothing that can be done.

      In future I suggest you thoroughly read through all the terms and conditions of all promotions and ask us or Poker room support any necessary questions.


      Regards,
      Gary
    • edgeatsix
      edgeatsix
      Bronze
      Joined: 04.07.2011 Posts: 543
      .
      .
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,957
      I've read this and I can see where you are coming from. However, there is nothing I can personally do here. I've asked you to contact our support and our support gave you the answer.

      As they stated in their reply - contact them if you have any further questions :)


      Gary
    • edgeatsix
      edgeatsix
      Bronze
      Joined: 04.07.2011 Posts: 543
      .
    • edgeatsix
      edgeatsix
      Bronze
      Joined: 04.07.2011 Posts: 543
      bombsapphire99 , what's ur situation now?? anyone else got same problem here?
    • sridneel
      sridneel
      Bronze
      Joined: 24.10.2011 Posts: 340
      Originally posted by edgeatsix
      bombsapphire99 , what's ur situation now?? anyone else got same problem here?
      yes i got 10$ of july but this month i did'nt get anything...
    • bombsapphire99
      bombsapphire99
      Bronze
      Joined: 22.09.2009 Posts: 20
      >edgeatsix

      No reply from Strategy support, it's weekend today, they might need some more time to response.

      Wow, now I found the $10 was issued in my account.
      I really hope your $10 is credited too edgeatsix. Please grance over your account.


      >HollyMichelle

      No reply from PS support though, I guess your people changed 770's decision for me.
      Thank you very very much for all your help.

      If our mate, edgeatsix, still remain to suffer from 770's wrong decision, please keep supporting him. I am convinced that you can solve his problem as you saved me.

      Best,
      bombsapphire99
    • edgeatsix
      edgeatsix
      Bronze
      Joined: 04.07.2011 Posts: 543
      i just logged in poker770 and get $10 we deserve.

      thank you after all, gary and pokerstrategy customer service.

      hope sridneel and others get their $10 too.
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,957
      Happy to see a happy ending!

      Enjoy the remainder of your weekend guys :)
    • sridneel
      sridneel
      Bronze
      Joined: 24.10.2011 Posts: 340
      ya evn i gt it...