Want previous nights hand histories | partypoker

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- woodzzi
  
  Bronze
  Joined: 27.03.2011 Posts: 81
  - 21.08.2012, 00:40
  - 0
  Who do I e-mail for my fastforward hand history of the week, it didn't save on my hand history or PT for some reason. (WPT Poker)
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15 replies
- FaTDoGBG
  
  Bronze
  Joined: 09.03.2009 Posts: 139
  - 21.08.2012, 01:28
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  There is an issue with fast forward poker and hand histories are not saved. You can contact PartyPoker.com's support if they can provide them to you
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- Tim64
  
  Black
  Joined: 02.11.2008 Posts: 7,697
  - 25.08.2012, 22:51
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  yeah, ran into this problem tonight. only seemed to save history from one of the tables (i was playing 3x nl25). i've emailed tech support for the missing ones - we'll see.
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- FaTDoGBG
  
  Bronze
  Joined: 09.03.2009 Posts: 139
  - 25.08.2012, 23:21
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  yep there is an issue with the HH at the moment
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- Fagin
  
  Bronze
  Joined: 06.05.2008 Posts: 544
  - 26.08.2012, 12:40
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  - This post has been edited 1 time(s), it was last edited by Fagin: 26.08.2012 22:20.
  The issue with HHs is not just related to the Fast Forward tables. I am having issues with SnG HHs not being saved and also some from MTTs and FR cash tables.
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- UPAY4DINNER
  
  Silver
  Joined: 27.09.2009 Posts: 21,978
  - 27.08.2012, 08:53
  - 0
  Hi guys,
  
  Here is a link to reference in the future if you need Party Poker Support
  
  You can also contact their live support team from inside the client.
  
  Kind regards,
  Gary
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- Fagin
  
  Bronze
  Joined: 06.05.2008 Posts: 544
  - 27.08.2012, 15:05
  - 0
  Originally posted by HollyMichelle
  You can also contact their live support team from inside the client.
  Hi Gary - tried that - huge waste of time See this thread
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- UPAY4DINNER
  
  Silver
  Joined: 27.09.2009 Posts: 21,978
  - 27.08.2012, 15:14
  - 0
  Originally posted by Fagin
  
  Originally posted by HollyMichelle
  You can also contact their live support team from inside the client.
  Hi Gary - tried that - huge waste of time See this thread
  Hey Fagin,
  
  Yes I seen that thread and I have to say it's really, really unusual as they've always had really good customer support especially the live team
  
  I guess these things can happen sometimes but that is obviously no excuse. Hopefully this won't happen again or put you off from contacting them in the future though.
  
  Hopefully over a decent sample - things will improve
  
  Regards,
  Gary
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- Fagin
  
  Bronze
  Joined: 06.05.2008 Posts: 544
  - 27.08.2012, 18:15
  - 0
  "Hopefully over a decent sample - things will improve "
  
  Fair shout.
  
  I won't give up on them just yet.
  
  Currently email seems to be the way forward for me, as I have had a few replies that way and even sorted out one issue very satisfactorily (from my side anyway).
  
  Cheers
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- UPAY4DINNER
  
  Silver
  Joined: 27.09.2009 Posts: 21,978
  - 27.08.2012, 19:54
  - 0
  Ah well, whatever works for you in the end
  
  Happy grinding and don't hesitate to ask us if you need us!
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- Lefty85
  
  Bronze
  Joined: 08.06.2008 Posts: 168
  - 04.10.2012, 01:12
  - 0
  I got the same problem and things haven't been sorted out. The emailed HH's can't be imported in my HEM so I just can't get to my HH's from fastforward tables. This is really starting to annoy me because i can't even review hands or review my stats.
  
  Any solutions?
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- lood88
  
  Bronze
  Joined: 26.09.2010 Posts: 88
  - 04.10.2012, 01:17
  - 0
  Can't import as well. Sent HH file to HEM support, they will check it and tell me what's the problem. I'll post here as soon as I find out something.
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- UPAY4DINNER
  
  Silver
  Joined: 27.09.2009 Posts: 21,978
  - 04.10.2012, 06:54
  - 0
  Thank you lood88
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- lood88
  
  Bronze
  Joined: 26.09.2010 Posts: 88
  - 05.10.2012, 09:02
  - 0
  I'll just paste what I got from HEM support:
  
  "Hello,
  
  This is a known issue and it has been documented in detail and sent to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly. The previously assigned internal ticket # on this issue is HM-5482. We will often release builds on a limited basis, only in the forums for a few days first, so please check back on this thread http://forums.holdemmanager.com/hm2-releases/ for that ticket #.
  
  .Your email has been added to the notification list for this request.
  
  We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.
  
  Regards,
  
  Yavor"
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- UPAY4DINNER
  
  Silver
  Joined: 27.09.2009 Posts: 21,978
  - 05.10.2012, 18:02
  - 0
  Thank you for that lood88
  
  Have a great weekend!
  Gary
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- Lefty85
  
  Bronze
  Joined: 08.06.2008 Posts: 168
  - 06.10.2012, 12:19
  - 0
  Are they only updating HEM 2 or also HEM 1?
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