[2023] Sidekick not working.

    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      Hi,

      As mentionned in the title my sidekick is not working.
      I don't receive any kicks and i don't have any handhistory (new fonction).

      When I click on the "Support" icon, it says that I'm not connected, or I don't have the right statut ??!!!
      Whereas at the bottom it says that i'm connected ("You are connected as Jadocky") and i have as u can see the silver statut!

      Can u help me pls.
  • 22 replies
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi Jadocky,

      please make sure that your poker clients are saving the hand history locally.

      In many cases, this option needs to be activated manually in the poker clients.

      Please check wether your hand histories are beeing saved or not.

      Edit: In case you can not connect / login to SideKick at all, please check your firewall settings.
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      Hi mrk,

      As u can see in the pic, the soft is in english & the handhistory is checked.
      And my hands histories are saved:
      A hand history for today:

      #Game No : 12040002514
      ***** Hand History for Game 12040002514 *****
      $2 USD NL Texas Hold'em - Friday, August 24, 17:25:16 WET 2012
      Table Atlanta (Real Money)
      Seat 2 is the button
      Total number of players : 9/9
      Seat 4: Alapene ( $0.80 USD )
      Seat 8: Cheserya ( $1.08 USD )
      Seat 6: JoschiToschiba ( $2.03 USD )
      Seat 1: Mo3ruOMG ( $1.97 USD )
      Seat 3: Scarab89 ( $2.71 USD )
      Seat 2: Tryglaw ( $2.50 USD )
      Seat 5: as_verga ( $2.36 USD )
      Seat 9: diomedea ( $2.07 USD )
      Seat 7: sha810 ( $2.02 USD )
      Scarab89 posts small blind [$0.01 USD].
      Alapene posts big blind [$0.02 USD].
      ** Dealing down cards **
      Dealt to Alapene [ Kd 6c ]
      as_verga folds
      JoschiToschiba folds
      sha810 raises [$0.08 USD]
      Cheserya folds
      diomedea folds
      Mo3ruOMG folds
      Tryglaw calls [$0.08 USD]
      Scarab89 folds
      Alapene folds
      ** Dealing Flop ** [ 9c, 8d, 2d ]
      sha810 bets [$0.14 USD]
      Tryglaw raises [$0.28 USD]
      sha810 calls [$0.14 USD]
      ** Dealing Turn ** [ 5d ]
      sha810 checks
      Tryglaw bets [$0.14 USD]
      sha810 calls [$0.14 USD]
      ** Dealing River ** [ Ts ]
      sha810 checks
      Tryglaw checks
      sha810 shows [ Kh, Kc ]a pair of Kings.
      Tryglaw doesn't show [ 9s, Ah ]a pair of Nines.
      sha810 wins $0.98 USD from the main pot with a pair of Kings.




      As for the firewall, i don't see Sidekick on the list.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi,

      please create a logfile export via the sidekick tray icon (rightclick menu).

      A file will be created on your windows desktop. Please send this file to application-services[at]pokerstrategy[dot]com. Include a link to this thread as well as your pokerstrategy.com username (in the subject) in the email.

      Thank you.
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      I can't send a zip file from hotmail.
      any solution?
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      sorry it's done!
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      Hi mrk,

      I've send the log file, but i didn't had any response that they have received it, and that they are treating my demand.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Thank you for sending the files, I'm currently taking a look at them.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi,

      please make sure that your operating system is set to the correct time zone and that your clock is set correctly.
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      Yes my timezone is correctly set.
      Still not working
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi,

      thanks for the update. I'll take a closer look at this. Your system clock is also set correctly?
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      Yes
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      Hi mrk,

      So... is there a solution?
      Yes?, No?, Maybe?...

      The Sidekick has been updated. I don't see the "level up" kicks anymore, and i have received the new kicks pokerstars.
      But it still not working.
      It seems that the soft doesn't recognize the target to handhistory file or something like that...
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi,

      the previous problems were caused by an incorrect time setting on your operating system.

      Please send me another logfile export via email in case you are sure that your time is set correctly.

      There has to be another problem underlying. We have to investigate new logfiles.
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      Sent
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Thank you - will take a look at it.
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      So...?
      It has been a week since my last post and I still don't have any response.
      And my Sidekick still not working.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi,

      still the same issue. What time zone have you specified in the party poker client?
      Does it correspond with your local time zone?

      Thanks.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      What options do you have here?:


      What option was previously selected, and does it work after switching to the other one?

      Thanks.
    • Jadocky
      Jadocky
      Bronze
      Joined: 14.02.2010 Posts: 1,099
      My previous time zone in PartyPoker was WET, and it was matching my local time zone.
      Now i've switched to the EDT time zone and Sidekick is working, but it doesn't match my local time zone.

      Side kick is now working, but it's a bit disturbing cause the time zone switch to EDT doesn't match my local time zone wich is WET.

      Thank u for the solution
      but if u can manage to see if it's possible to make the Time Zone match my local time, that will be great
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