Disconnection + software freeze issues

    • Avatars91
      Avatars91
      Bronze
      Joined: 18.12.2009 Posts: 2,689
      Anyone else experiencing disconnection and software freeze issues today after downloading the latest software updates?

      I have contacted their customer support but they are slow to respond.
  • 17 replies
    • tomstaube
      tomstaube
      Bronze
      Joined: 13.03.2012 Posts: 37
      jap :(
    • Avatars91
      Avatars91
      Bronze
      Joined: 18.12.2009 Posts: 2,689
      Ipoker's customer support is a joke.

      I can remember a similar situation almost half a year ago where literally everyone was experiencing such frequent disconnections and software freezes after a big software update and they not only didn't solve the issue for a very long time (I mean – how hard can it be to just simply cancel the last software update and work on the bugs in order to release it only when it is finally working properly?) but they also lied to quite a lot of people saying that there are no problems @ Ipoker and that everyone has to simply check their network connection aso.

      Sure, I'm just ranting, but if anyone cares he/she can just take a look at this thread:

      http://www.pocketfives.com/f10017/poker-770-client-keeps-closing-unexpectedly-658732/index2.html
    • blade1013
      blade1013
      Bronze
      Joined: 03.11.2011 Posts: 1
      I froze on the bubble and after that had problems getting back on for 30 minutes on William Hill Was this a software problem? My internet seemed ok
    • Avatars91
      Avatars91
      Bronze
      Joined: 18.12.2009 Posts: 2,689
      Then my best guess is that we can very well take a break from poker/WH for a few days (if not more). Judging from the way things have been going on @ WH/Ipoker regarding such issues in the past, this will first be ignored then denied (wtf?) and then slowly and unwillingly worked out.

      I shouldn't really even be talking about this :) why piss myself off even more?
      But, oh well, I guess the move from Ipoker ASAP is rather logical and sensible anyway.
    • jimthelad
      jimthelad
      Bronze
      Joined: 25.08.2012 Posts: 11
      Have you tried to take the software off then reinstall it again. You might find it works when you do this. : :D
    • Avatars91
      Avatars91
      Bronze
      Joined: 18.12.2009 Posts: 2,689
      Of course I have.

      That sounds like a "restart your computer" type of sollution, which never really works anyway.
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,967
      Hi guys,

      Any luck contacting customer support since?


      Regards,
      Gary
    • Avatars91
      Avatars91
      Bronze
      Joined: 18.12.2009 Posts: 2,689
      The customer support is extremely slow to respond. After receiving a ton of unhelpful standard robotic responses, each taking more than an hour to be sent, I was finally asked to send a screenshot of the error window saying "playtech client engine application isn't responding", which is supposed to have been sent to their "network specialists". I already told them about the error message before so how on the Earth can a screenshot be of any use!? In my eyes they are just playing around with me not really knowing/caring about the problem. Anyway, a lot of hours have passed and still no response.

      I might sound a bit rude/negative, but the way they are treating me is just outrageously ridiculous. + this is not the first time.
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,967
      That's a shame Avatars91,

      Have you been in contact with their Live Support team at any stage? I'm not exactly sure what advice they can offer you but at least the response time is immediate.

      You can find them within the Poker client :)


      Best regards,
      Gary
    • Avatars91
      Avatars91
      Bronze
      Joined: 18.12.2009 Posts: 2,689
      Lol, the problem is getting to the client. It freezes before I can even log in.

      And from my experience their live support is even worse.
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,967
      Ah yes :facepalm:

      I cannot say anything bad about their customer support team as they've always proved excellent in the past. That being said it's always possible and I really hope you can get this solved very soon.


      Gary
    • jimthelad
      jimthelad
      Bronze
      Joined: 25.08.2012 Posts: 11
      I agree aswell when i needed something looked into they have been a great help... :coolface:
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,967
      Originally posted by jimthelad
      I agree aswell when i needed something looked into they have been a great help... :coolface:
      Ask for Maisie she always helped me :)
    • Avatars91
      Avatars91
      Bronze
      Joined: 18.12.2009 Posts: 2,689
      OK, so everything started to work this evening out of nowhere.

      No response as of yet from the support though.

      I guess I don't really care. As long as I can play they can have whatever attitude towards their customers/their business they want.
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,967
      Glad to hear everything is up and running perfectly again Avatars91.

      Hopefully their support will respond and tell you what exactly went wrong in the first place ;)


      Peace,
      Gary
    • Myyystic
      Myyystic
      Bronze
      Joined: 06.07.2008 Posts: 43
      does anyone else have regular disconnects?

      the software shuts down, all while pokerstars is still working fine. and it happens way too often!
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,967
      Hey Myyystic,

      Sounds like a server error of some description, if your internet and other poker sites were working at the same time.

      I would contact William Hill and ask them to investiage this and see what they have to say :)

      Let us know how things end up please.

      Regards,
      Gary.