Missing cash game Hand history

    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 8,904
      I played a cash game table this morning, and no hand history.
      HH was saved properly from the PokerStrategy.com freeroll.
      The table was NOT a fast-forward table.

      I phoned customer support and was speaking to an agent within seconds.

      The agent says that they are having some difficulty where HH are saved for some tables, but not others.

      He recommended re-installing Party from scratch.

      I will try this this evening and report.

      Is anyone else experiencing this?
  • 6 replies
    • SloRusher
      SloRusher
      Bronze
      Joined: 22.05.2012 Posts: 8
      Same here on some of my Sng-s
    • Myyystic
      Myyystic
      Bronze
      Joined: 06.07.2008 Posts: 43
      happened to me, too. they said no hand histories can be sent until september...
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,923
      Keep us posted on this guys please and hope you can get answers very soon :)
    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 8,904
      Originally posted by Myyystic
      happened to me, too. they said no hand histories can be sent until september...
      Odd. I got the PokerStrategy.com freeroll HH ok.
      On the 26th I got 1 tables HH.

      In uninstalled PartyPoker completely.
      After the uninstall routine completes, I deleted the PartyPoker subdirectory under PartyGaming -- after saving my notes.txt and watchlist.txt

      I then re-downloaded the client, and installed it.
      Strangely, my preferences were all still intact, so they are obv saved elsewhere than in the PartyPoker directory.

      I then opened 4 tables of NL 2, and watched the PartyPoker hand history folder.

      Each table appeared, HoldemManager found them, and all appeared normal.

      Problem solved?
      I can't be sure, since I may have just happened to pick 4 tables that worked.

      As far as "no hand histories until September" goes, it seems a bit off the mark.

      If you have a different experience, please let us know...
      --VS
    • Fagin
      Fagin
      Bronze
      Joined: 06.05.2008 Posts: 544
      Hi,

      I am currently trying to sort this very same issue with Party. I can play some SnGs and cash tables with everything ok but then when I open a new set of SnGs 5 mins later the HHs from them are not saved and PT3 does not find them.

      Party initially implied it was just affecting me but it obviously is not.

      I have sent them loads of info via email and they said yesterday that it "may take some time" to sort out.

      Meanwhile my stats on PT3 are getting further and further out of sync with reality.

      Is there any way to import the emailed HHs t PT3?
    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 8,904
      Originally posted by Fagin
      I am currently trying to sort this very same issue with Party.
      ...
      Is there any way to import the emailed HHs t PT3?
      I suggest that you try the uninstall / reinstall route.
      It worked for me.

      The only warning is that if you have used the Party software to take notes, or assign colours to players, then save the files Notes.txt and Watchlist.txt from the folder PartyGame\PartyPoker

      I'm sorry, but I haven't tried to import an emailed HH into any tracking software.