Anyone else suffer bad connection problems last night?

    • JimC6
      JimC6
      Bronze
      Joined: 01.04.2011 Posts: 458
      From around 22:00 until 00:30 UK time I must have lost connection 50 times, my internet service was still working and nothing else had problems.

      It sucked so bad, I was in a tournament and it cost me 1st place. Every time I lost connection I had to wait. Sometimes I reconnected only to be dealt a hand then disconnect again before I could make a decision.

      The other players were getting disconnected too but I lost quite a lot of blinds.

      As usual support "had no reports of problems".
  • 10 replies
    • abgerammelt
      abgerammelt
      Bronze
      Joined: 23.01.2008 Posts: 4,759
      There had been connection problems in several iPoker skins yesterday.
    • JimC6
      JimC6
      Bronze
      Joined: 01.04.2011 Posts: 458
      It was a nightmare, glad I was not playing on cash where there is now no disconnection protection available.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Any improvement now JimC6?

      Fingers crossed ;)



      Gary
    • JimC6
      JimC6
      Bronze
      Joined: 01.04.2011 Posts: 458
      Yes it looks like everything is running smoothly now :)
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Yay, I like some good news :)
    • vanpablo79
      vanpablo79
      Bronze
      Joined: 03.01.2011 Posts: 1
      absolute joke of a poker room.

      had a similar problem where i lost connection (not unusual for 770) but then turns out my internet is still running perfectly fine. however i couldn't get back in to the poker tournament i was enjoying.

      770 let me back in about 60-70 minutes later in time to see my last big blind take my final chips.

      all i've heard from 770 is that the problem was at my end when it clearly wasn't.

      i wont be back with them which is a shame as the quality of their tournaments and cash game options are really good.
    • Glopslart
      Glopslart
      Bronze
      Joined: 18.05.2008 Posts: 331
      Nothing last night on 770 while I was playing, but there have been problems with 770 on a few evenings over the last month.

      Those were DEFINITELY 770 problems, because the internet was running smoothly under my crashed 770 screen. On one of those occasions, I was sufficiently steamed to fire off an e-mail to 770 support, asking for my buy-in to be returned.

      I was close to the money in an SNG, was dealt AA, and was disconnected before the software 'recognised' the all-in I had most definitely clicked at my end! To give 770 its due, I had my buy-in refunded.

      The logic is irresistible: if they take the table away, how can you be expected to play on it? However, logic and economics are different things. This was one buy-in in a $1.20 micro. I can see the potential for resistance to refunds if the site is confronted with a squad of high-stakes hard-core players, all howling for the return of their megabucks.
    • hgypoker
      hgypoker
      Bronze
      Joined: 30.11.2007 Posts: 3,040
      Is there a dedicated connection from Pokerstrategy to Poker770 support?

      I contacted them cause due to a connection/software problem (around 2012. october 24. 12:20 CEST) I was not able to play a hand in a tournament, and I'm waiting for their feedback since 4 days.
      If you could ask them about a status and try to get them to do their work it would be great!
      It's Poker770 support Case #: 455812.

      Thanks in advance!
    • hgypoker
      hgypoker
      Bronze
      Joined: 30.11.2007 Posts: 3,040
      Wow, Poker770 support is reading this forum. :) The online support contacted me through the poker client and assured me that they will give me a follow up on my support case shortly.

      I'll let you know what will be the outcome.
    • support770
      support770
      Bronze
      Joined: 13.09.2011 Posts: 834
      Hello,

      Thank you for updating the information on this thread hgypoker! :)

      We are definitely interested in staying close to our players and I'm delighted to help you here on the forum.

      Poker770 apologizes once again for the recent connection issues that might have affected your game play on our site.

      I'll keep you updated with further details received from our specialists.

      Have a nice Sunday!:)

      Yoanna

      Poker770 Representative