Sidekick not working @ betfair

    • juurgen
      juurgen
      Bronze
      Joined: 28.11.2012 Posts: 29
      Hi
      How i can get sidekick working? Sitekick no have any filters and betfair saving handhistorys and import that to database alltime when i playing.

      First that working good and i get alltime new kicks but then that stop to working and after few day that working few game like in screenshot can see but after that no have import any hand. This screenshot is take yesterday.

  • 4 replies
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi,

      thank you for your post.

      We'd need to take a look at the logfiles to identify the problem.

      Please create a logfile export via rightclicking the SideKick tray icon and selecting 'export logfiles'.

      This will create a .zip file on your desktop which you can then send to us via email. Please send your email to application-services[at]pokerstrategy[dot]com.

      Please include your username and a link to this thread in your email.

      Thank you.
    • juurgen
      juurgen
      Bronze
      Joined: 28.11.2012 Posts: 29
      Originally posted by mrk1988
      This will create a .zip file on your desktop which you can then send to us via email. Please send your email to application-services[at]pokerstrategy[dot]com.

      Please include your username and a link to this thread in your email.

      Thank you.
      Its over 45mb, i use gmail and with that can send only max 25mb files.
    • juurgen
      juurgen
      Bronze
      Joined: 28.11.2012 Posts: 29
      I send that there in 2part last night. Is that ok?
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi,

      should be fine. I'll ask my colleagues to take a look at it since I'm actually on vacation right now. :)

      I think they will answer you via email shortly.

      BR
      Markus