side kick

    • battlesir
      Joined: 05.06.2011 Posts: 27

      I have a problem with side kick running with
      its not working and i tried everthing, played more than 10000 hands with, but i think afther installing windows 7 its going wrong, i played for a long time no poker (6 months).
      I tried it on a onother laptop from my wife same results.
      when im playing on party poker and titan poker everything is working fine, only pokerstars gives me the problems, pleas help.
      I reinstall pokerstars, side kick, playing in english, hand history is ok, i tried with virus detection of no results.

      Thanks Eric.
  • 1 reply
    • mrk1988
      Joined: 04.02.2007 Posts: 13,337
      Hi Eric,

      thank you for your post.

      Since you already tried the workaround for the defective PokerStars configuration file by uninstalling / reinstalling the client we need to take a look at the logfiles.

      Right click SideKicks tray icon and select 'export logfiles'. This will create a file on your desktop which you can then send to us via email at application-services[at]pokerstrategy[dot]com.

      Please include your username as well as a link to this thread in your email.

      Thank you.