PT3/Stars/SNG's hand importing and HUD problem

    • mktpppr
      mktpppr
      Bronze
      Joined: 18.07.2010 Posts: 1,307
      hi guys,
      anybody experiencing very slow auto-importing with PT3 when playing Stars SNG's?

      therfore HUD doesn't refresh after every hand, HUD refreshes only after clicking "Reset" and by then 10 hands have elapsed

      plus Hero's stats dont return

      thx
  • 2 replies
    • PokerTracker
      PokerTracker
      Gold
      Joined: 07.06.2011 Posts: 642
      It is hard to determine the cause of this problem from your descrition, we need to see a copy of your pokertracker3.log file to determine the proper solution - BUT to start we sugest that you:

      1) Close all of your poker rooms. Restart PokerTracker 3. View the Import Tab, and make sure Move Processed Files To is enabled. Click Begin Auto-Import, but do not play - watch the Import Status frame below to see if any hands are importing. If my suspission is correct, you have an excessive amount of hands that have not yet been imported, all you need to do is wait until the import process is complete and all pending hands have been imported then stop auto-import. At this time the newly imported hands will be moved to the processed files folder, when you get a notice that this is complete in the Import Status frame you can restart PokerTracker 3 (as a precaution) and then start auto-import again to be sure that there are no remaining hands queued to be imported - then start playing!

      2) If #1 above does not work for you, please contact us by creating a support ticket at pokertracker.com, you will need to attach your PokerTracker3.log file as described in this guide: https://www.pokertracker.com/guides/PT3/troubleshooting/submitting-a-bug-report
    • mktpppr
      mktpppr
      Bronze
      Joined: 18.07.2010 Posts: 1,307
      ok thx, i've sent the log file via a support ticket