PKR wtf?

    • NinjaG4
      NinjaG4
      Bronze
      Joined: 05.03.2011 Posts: 30
      Site went down,while I was playing 2 sng tables and I was winning in both.After 10-15 minutes,I can login again but tournaments are gone ?( .At least I got my buy in back,but still...daaaaamn site going down when I win...
  • 9 replies
    • NinjaG4
      NinjaG4
      Bronze
      Joined: 05.03.2011 Posts: 30
      ooooh no wait haven't got my buy in back yet.Currently waiting for support to reply.Anyone with similar problem?
    • H4rby
      H4rby
      Bronze
      Joined: 07.01.2007 Posts: 29
      Expierienced some lags and disconnects too, but since i am only playing cashgames i didnt contact the support.
      It is like this for about one week now. Please keep us informed about your your responses.
    • NinjaG4
      NinjaG4
      Bronze
      Joined: 05.03.2011 Posts: 30
      Ralph: Hi There

      you: hi

      you: what is going on?i was playing 2 sng tables when site went down

      you: now site is up again but i don't see any nl hold'em turbo sngs

      Ralph: may I have the name of the tournament or the tournament ID please?

      you: they where both 3.5$ 6player speed sng

      you: i don't have the id,i couldn't login for some time

      you: they just vanished,now that i logged in again

      Ralph: may I know the how long you've been disconnected for?

      you: 10 to 15 minutes

      Ralph: We are aware of the issue and we are working to resolve it as soon as possible. At the moment I am not sure how long this will take. Many apologies for the inconvenience.

      you: what should i expect?will we get our buy in back or something?

      Ralph: We are currently experiencing connection issues with some of our tournaments. Our technical team is busy looking into it.

      When a tournament is cancelled, we will pay out the tournament according to our tournament cancellation policy. For full details of how this works please see this link, and search for "tournament cancellation policy".

      Please allow up to 2 days for the payouts to be processed.

      Ralph: http://www.pkr.com/en/about-pkr/house-rules/

      you: well what can i say...this is dissapointing,since i was winning

      Ralph: Many apologies for this inconvenience cause.

      you: ok,have a nice day Ralph

      Ralph: You are welcome.

      Ralph: Should you've further assistance please do not hesitate to contact us back.

      Ralph: Good luck at the tables!

      you: thank you,bye

      Ralph: bye

      Chat session has been terminated by the site operator.





      meeeeeeeeh,I don't think I'll play there again X(
    • PKRHarry
      PKRHarry
      Bronze
      Joined: 28.11.2011 Posts: 49
      Hi folks,

      Sorry about any disruption that you may of experienced this morning, all issues should now be resolved.

      All affected players will be contacted via email and will be dealt with inline with our house rules: http://www.pkr.com/en/about-pkr/house-rules/

      Again, apologies for any inconvenience this may of caused. I realise how frustrating this can be.

      Best,
      PKR_Harry
    • Jafreiteris
      Jafreiteris
      Bronze
      Joined: 21.05.2008 Posts: 283
      My one table crashed when one was still running, e-mailed them, no refund... They said that the issue was from my end, but i doubt it.
    • PKRHarry
      PKRHarry
      Bronze
      Joined: 28.11.2011 Posts: 49
      Hi Jafreiteris,

      Could message me the details and I will take a look into that for you.

      Best regards,
      Harry
    • NinjaG4
      NinjaG4
      Bronze
      Joined: 05.03.2011 Posts: 30
      I just got my refund(wich is the least)
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,978
      Hey guys,

      Has everyone got refunded now?

      @Harry, thank you for popping in and explaining everything to us :)
    • Jafreiteris
      Jafreiteris
      Bronze
      Joined: 21.05.2008 Posts: 283
      Any refunds when the lights go out? :D