At which email Titan support reply!

    • slikec
      slikec
      Global
      Joined: 04.02.2008 Posts: 1,155
      Well i am probably done with Titan. Best customer service award my ass!!!

      I get always useless(stupid) answers from online support!

      From Support@titanpoker.com about summer bonus i got that crap:

      Dear Tadej,

      Thank you for contacting Titan Poker.

      This is Rain from the Support Team.

      Tadej, as previously advised, you may contact PokerStrategy since cannot give
      out full details of the offer.

      Please be informed that the bonus offer is made by the affiliate through which
      you have signed up your Titan Poker account from and not by Titan Poker.

      Thus, it is the affiliate's responsibility to fulfill this offer. Moreover,
      although this offer is known to us, it is legitimate for qualified players
      only at the affiliate's discretion.

      You may check their website for full details of the said promotion:

      http://www.pokerstrategy.com/news/pokerstrategy/PokerStrategy-and-Titan-Poker-Summer-Time-Bonus_07238

      Your understanding is highly appreciated.


      And i became gold and sended same question to gold@titanpoker.com 2 days ago and still no reply grr :(

      Problem is that i got far to little rake back in July and i want to get what i should get :(

      Anyway as title of topic say at which email at Titan poker i could get some useful information?


      Thx in advance for info,

      slikec
  • 8 replies
    • Puciek
      Puciek
      Bronze
      Joined: 23.01.2008 Posts: 657
      Rakeback is bonus from pokerstrategy, so titan support can't help you with that. Fill ticket here in help section.
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello slikec,

      Can you give me some details on how you got to little rakeback?

      E.g. what bonuses did you receive (loyalty bonuses / SummerTime Promo / reload bonus) in comparison to the amount of rake you produced (mail Titan for the exact amount)


      Best regards,
      SoyCD
    • slikec
      slikec
      Global
      Joined: 04.02.2008 Posts: 1,155
      This main part of what i sended Titan:

      I produced in July approx. 310$ rake. Am i right?

      40% of that is 124$ right?

      In July i got from you:
      -10$ from reload bonuses which was still running
      -25,84€ rake back and
      -8,3€ rake back.

      So to sum up 124$-10$ is 114$ which in € (1€=1,58$ which was average in July) is 72,15€.
      72,15- 25,84- 8,3= 38,00€ rake back missing!

      Which is almost half!

      Ok i will ask them now for exact amount to write here on help section. I so far always got money from Titan so i thought was joke when they said PS pays. Is good to know that.
    • slikec
      slikec
      Global
      Joined: 04.02.2008 Posts: 1,155
      Ok my exact rake was 317,66$ now i will calculate again and write it to help@pokerstrategy.com if you have mail like that since i didn't find it ;)
    • slikec
      slikec
      Global
      Joined: 04.02.2008 Posts: 1,155
      Eh mail don't exist so where should i send it???

      My new calculations are btw if Soy will forwarded them:

      Hi.

      I miss quite a bit rake back i should got here are my calculations:

      I produced in July 317,66$ rake as they said at Titan online support!

      40% of that is 127$ rake back?

      In July i got from Titan(you):
      -10$ from reload bonuses which was still running at start of July
      -25,84€ rake back and
      -8,3€ rake back.

      So to sum up 127$-10$ is 117$ which in € (1€=1,58$ which was average in July) is 74,05€.
      74,05- 25,84- 8,3= 39,91€ rake back missing!

      Thx. you for your time and solution of this problem,

      Tadej a.k.a. slikec at PS and slikec44 at Titan poker
    • CoreySteel
      CoreySteel
      Bronze
      Joined: 25.10.2006 Posts: 3,366
      You should write a ticket under "help".
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello slikec,

      Did you receive any VIP loyalty bonuses at the beginning of the month for maintaining a certain VIP level?

      Aside from that the ticket system is the best place to turn to. Just be sure to include any potential VIP bonuses in your calculation as Titan also counts them towards their loyalty program.

      Best regards,
      SoyCD
    • slikec
      slikec
      Global
      Joined: 04.02.2008 Posts: 1,155
      No i didn't i got one July only in August for making gold in July. Ok i will send them email right away thx. ;)