Party poker not paying birthday bonuses

    • Deflowerer
      Deflowerer
      Bronze
      Joined: 12.05.2008 Posts: 174
      I won the "magic hand" promotion,the staff confirmed that I won that bonus but still nothing.

      I have sent like 5 e-mails and they said that they have some issue with "magic hand" promo?

      Anyone else have the same issues about getting bonuses?
  • 9 replies
    • Deflowerer
      Deflowerer
      Bronze
      Joined: 12.05.2008 Posts: 174
      p.s. that was like 3 days ago

      + something is seriously wrong with Party poker tournaments last few days.They are late and I can't play first 2 or 3 hands.
    • Deflowerer
      Deflowerer
      Bronze
      Joined: 12.05.2008 Posts: 174
      Thank you for contacting our customer support!

      I am very sorry for the inconvenience caused to you. I can confirm that the magic hand was hit in tournament #xxxxxxx and you should receive the respective winnings.

      I apologize for this inconvenience and assure you that this issue has been escalated to the department concerned and you will receive your winnings shortly.

      I kindly ask you for your patience in this matter.

      In case you have any further queries, please do not hesitate to contact us. We will be more than happy to help you.

      Thank you for choosing us as your online gaming site!

      Best Regards,

      Velina

      Customer Care

      Have Fun and Gamble Responsibly



      Thank you for contacting Customer Service.

      We would like to assure you that everything with your Party Account is in order.

      We are very sorry for the misunderstanding that has occurred with regards to the Magic Hand promotion.

      Please, be kindly advised that we are currently investigating the situation and as soon as there is a result you will be informed.

      We regret the inconvenience and appreciate your patience and understanding on the matter.

      ...and so on...
    • Amirapuato
      Amirapuato
      Bronze
      Joined: 08.07.2007 Posts: 1,105
      I lost 7 times with pocket 7's on Monday, playing 0.10/0.20 FL, so Party owns me $49, and they haven't paid it. :rolleyes:

      I think (hope) they'll pay all bonuses once the birthday week is over. :)
    • Deflowerer
      Deflowerer
      Bronze
      Joined: 12.05.2008 Posts: 174
      Thx man =)

      But couldn't they just tell the players that instead of sending funny e-mails?

      I almost asked for blocking my account,lol.
    • Deflowerer
      Deflowerer
      Bronze
      Joined: 12.05.2008 Posts: 174
      Those people are insane. O.O
      I even made a call after 10 e-mails on the same subject.
      The prize was supposed to be 200$ (maybe 300$,not 100% sure).




      I'm seriously thinking of erasing my account after this e-mail;

      Dear Drago,

      Thank you for contacting Customer Care.

      In regards to your enquiry, I would like to kindly inform you that
      yesterday 11-Aug-2008 we credited your PartyAccount with $20, this
      amount was credited to your PartyAccount as a good will gesture to
      compensate for your inconveniences, of which more than covers the
      missing payment.
    • Deflowerer
      Deflowerer
      Bronze
      Joined: 12.05.2008 Posts: 174
      I'll post those responces here,they are pretty funny =)
      Probably 8 e-mails before that were pretty much the same.



      Dear Drago,

      Thank you for contacting Customer Service.

      I would like to apologise for the inconvenience caused to you regarding
      the payment shortfall for your 'magic hand' I can also confirm that we
      are working to resolve this issue at the moment.

      I would like to ask for your patience with this matter and as soon as we
      have a resolution a member of the customer service team will contact
      you.


      Thank you for choosing us as your online gaming site.
    • Deflowerer
      Deflowerer
      Bronze
      Joined: 12.05.2008 Posts: 174
      Got 50$ restricted bonus (400 points).I guess that's OK if I don't have to clear it in 7 days.

      Bye-bye Party poker. ^^
    • Amirapuato
      Amirapuato
      Bronze
      Joined: 08.07.2007 Posts: 1,105
      I was finally paid out my $49, they requested my hand histories, etc. After I sent them the hand numbers, they took less than 2 hours to credit my account. :D
    • Deflowerer
      Deflowerer
      Bronze
      Joined: 12.05.2008 Posts: 174
      I can whipe my ass with that 50$ restricted bonus,that's just sick.

      400 points in 7 days and sitting for 8 hours on small stakes?I don't think so.
      I swear I would put it all on that rigged roulette bit it was restricted.