this is scam

    • jestmidej
      jestmidej
      Silver
      Joined: 09.03.2011 Posts: 84
      I made account at gala and just after one day of playing they locked my account. I can't get them at email, without login option i can't get live support. Nothing.

      Gues my money is gone. Be careful when opening an account. The same thing happened also to my friend. Same situation as mine.

      I was hoping to play some ipoker turnaments at gala + great new ps freeroll. I will see if i can get anything from that.

      Bye, Andy
  • 64 replies
    • zumpar
      zumpar
      Bronze
      Joined: 05.02.2012 Posts: 1,185
      looks weird


      they have a live chat on the ir website though

      https://chatweb-galacasino.egalacoral.com/chat_web/conf/galacasino_casino/chatClient
    • belthazorrrr
      belthazorrrr
      Bronze
      Joined: 12.02.2011 Posts: 1,334
      People MUST choose the words more carefully
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      Hey Andy,

      Please contact our customer support team about this incident and hopefully we can get to the bottom of this very soon.



      Regards,
      Gary
    • besece
      besece
      Bronze
      Joined: 08.09.2009 Posts: 45
      lol, same thing happened to me, i have deposited last week and now i see that my account is locked :( so probably won't be able to play tommorow's depositors freeroll... what is it with this site?
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      Sounds like security checks to me guys. Most iPoker sites do this, infact most poker rooms do this after signing up :)

      Contact support and send in your documents and everything will be okey dokey!



      Regards,
      Gary
    • H4rby
      H4rby
      Bronze
      Joined: 07.01.2007 Posts: 29
      Got locked out too, lets see what happens.
    • martoman2k10
      martoman2k10
      Bronze
      Joined: 27.08.2010 Posts: 669
      Originally posted by HollyMichelle
      Sounds like security checks to me guys. Most iPoker sites do this, infact most poker rooms do this after signing up :)

      Contact support and send in your documents and everything will be okey dokey!



      Regards,
      Gary
      How come, after being a member of ~20 poker sites, I have never had my account locked "for security reasons" ?
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      You've been very lucky then martoman2k10 :)

      I don't think I've ever not had one!
    • riouzaki
      riouzaki
      Bronze
      Joined: 01.02.2012 Posts: 29
      GALA poker stole my money also with no excuse when they stop accepting Greek players.. they are f**king thieves

      stay away from them!
    • Andyuk18
      Andyuk18
      Bronze
      Joined: 06.12.2010 Posts: 527
      I've played on Gala in the past and have only nice things to say about their support and promotions. Personally, I didn't have to send in ID until i tried to withdraw but if you contact their support and send in the required stuff you'll probably be fine.
    • H4rby
      H4rby
      Bronze
      Joined: 07.01.2007 Posts: 29
      4.4 If the verification process has not been completed satisfactorily within 72 hours of you depositing funds, or of funds from any other source being credited to your account, we may:
      freeze Your account; and/or
      prevent You from placing any further bets until these verification checks are completed satisfactorily.

      That seems to be the problem here. After talking to the live support they told me i should have gotten a mail with the information of an id check which i didnt get. So they locked me down 3 days later.

      I tried 3 different mail adresssess with live support which all didnt work. Dont know why yet.

      But heres your verification:

      Send ONE of the following documents from EACH list to verification@galacasino.com

      List A
      • Copy of the photograph page of a valid passport
      • Copy of your birth certificate
      • Copy of a valid photo driving license (provisional or full accepted)

      List B (All must be dated within the past three months)
      • Copy of a mobile telephone statement
      • Copy of a store credit statement
      (Only show the first six digits and last four of the card/account number as well as the account name)
      • Copy of a mortgage statement
      • Copy of utility statement – i.e. water, gas, electric, council tax
      • Copy of a bank statement
      (Only show the first six digits and last four of the card/account number as well as the account name.)
      • Copy of your P60 Tax form


      As usual from list B you can delete all personal information besides date, name and adress

      It is recommended to add your full name and your account name into the mails subject.

      Hope i could help and lets hope it will work ;)
    • jestmidej
      jestmidej
      Silver
      Joined: 09.03.2011 Posts: 84
      best promotion ever. 4 players playing for 1k$ depositor freeroll. Once in live time chance. Hope to be able playing next one with 100 players :( .
    • H4rby
      H4rby
      Bronze
      Joined: 07.01.2007 Posts: 29
      FYI: Unlocked again, took one day after sending in verification-
    • jestmidej
      jestmidej
      Silver
      Joined: 09.03.2011 Posts: 84
      Originally posted by H4rby
      FYI: Unlocked again, took one day after sending in verification-
      Waiting 8 days since sending verification. Nothing new today.
    • besece
      besece
      Bronze
      Joined: 08.09.2009 Posts: 45
      it has been almost a week now since i sent the documents and still no response, live chat doesn't answer, i've had it with this site..
    • H4rby
      H4rby
      Bronze
      Joined: 07.01.2007 Posts: 29
      Live support needed up to 1 hour to actually respond to me.

      What the support did was taking my verification mail and send it internally through to verification section. Maybe ask them to do this too.
    • husky333
      husky333
      Bronze
      Joined: 06.03.2013 Posts: 1,364
      Originally posted by jestmidej
      Originally posted by H4rby
      FYI: Unlocked again, took one day after sending in verification-
      Waiting 8 days since sending verification. Nothing new today.
      How is it going? Has your account been unlocked now? I have seen many people complaining about Gala Poker and waiting 11+ days for their account to be unlocked. I don't understand why they lock accounts for days to do security check even though players don't try to withdraw their money (they just wanna play).
      I will not be joining Gala Poker for sure :)
    • jestmidej
      jestmidej
      Silver
      Joined: 09.03.2011 Posts: 84
      Account been unlocked but still having so many problem with gala.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      What problems are you having jestmidej?

      Maybe it is something that we can help you out with?



      Regards,
      Gary.