Application error

    • dalmar469
      Joined: 15.04.2011 Posts: 394
      Hi guys. I have a problem with hem2. It started a week ago when I was playing 1,5 hour on party poker.
      It just popped out this: Holdem manager. exe- application error.
      The exception unknown software (Oxe0434352) occurred in the application at location ox7c812fd3.
      And then hem turned off. Have been given solution from hem support but I simply can't understand them.

      1) Please make sure you are installing on an administrator account and running as an administrator.

      2) Please turn off UAC.

      3) You'll need to add:
      - hmupdate.exe (only exists during update)
      - holdemmanager.exe
      - hudfuncapps.exe
      - postgres and pg_ctl, your poker client .exe
      - table ninja.exe
      - and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show) to the exceptions list in your firewall and antivirus.

      4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

      5) You need to make sure that this folder*, as well as c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

      8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

      XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

      Can someone explain to me this steps if you know and have time?
  • 3 replies