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Warning! Rant about Ladbrokes!

    • RobertDaPro
      Joined: 24.06.2011 Posts: 410
      I started to play in Ladbrokes recently and had a bad opening experience with them..

      Before i made my first deposit i had several questions to them when they where answered i made deposit. Did not display bonus so i asked about that too:

      Some part of my talk with costumer service:

      Robert Noukas: and did i not get first deposit bonus? not showing on the "balances" anyway..

      Joanne: Please click on balances then click on My Bonus and you will be able to see all details in relation to your Welcome Bonus on this page.

      Joanne: Please let me know when you are there?

      Robert Noukas: says no active bonus

      Robert Noukas: i just before depositing asked if ill get depo bonus also
      Robert Noukas: should be 1250$ or something

      Joanne: One moment please

      Joanne: We are checking this now.

      Robert Noukas: ok

      Joanne: Unfortunately, the poker welcome bonus has not gone on due to the currency conversion.
      I am raising the matter with our poker operations team who will be able to add this to your account as from tomorrow morning

      Robert Noukas: but if i play now will todays rake count towards bonus also?Joanne: Please be awarethat this promotion pays out the bonus in 5 equal installments of 20% as you go collecting the required poker points to re;leaseJoanne: I will add on the e-mail that you will be playing as from tonight so your play and points collected count towards the welcome bonusRobert Noukas: i hope that this will all happen tomorrow then :) Joanne: We do apologise for the inconvenience but we will make sure this is corrected for you by tomorrow morning latestRobert Noukas: ok ty

      Joanne: Yes our ops team rep will be in first thing in the morning

      Joanne: Is there anything else I can assist you with?

      Robert Noukas: No, thank u and bye!

      Now clearly this rake what i done that night nearly 100$ did not count towards bonus as promised and i sent them email about that so i emailed them asking why and asnwer was:

      Dear Robert ,

      Thank you for your e-mail.

      I have manually triggered the welcome bonus on your account this

      I do apologise for the incorrect information you were given last night.

      The points you earned last night will not count towards the welcome
      bonus as this is a automated system and points will only start when the
      bonus is triggered.

      So to make it short i emailed them again saying that i would not have been playing that night if i was told that it does not count towards bonus release and not my mistake that i was given such wrong information from their staff, but yes i got another very similar answer back without any offer for solution exept plain "sorry"

      How badly some companies can work .. just amazing

      THE END! :evil:
  • 6 replies
      Joined: 27.09.2009 Posts: 22,030
      Hey Robert,

      Sorry to read of your frustrations with Ladbrokes with this situation.

      Can you please contact our wonderful customer support team to see if we can be of any assistance in your case. You can just link them to this thread and/or add any other relevant details that you may have.

      All the best,
    • RobertDaPro
      Joined: 24.06.2011 Posts: 410
      Good news finally. After 3rd email to them I got a very suitable solution from Dear Mr Noukas,

      Thank you for contacting Ladbrokes Poker.

      The reason your Welcome bonus did not activate automatically is due to
      your account being registered in 2011 and your first deposit into the
      account being in 2013.
      In 2011 we did have a different welcome bonus which had a timescale
      based from the time you opened the account. As you had contacted us at
      the time we where able to manually activate the newer better value
      welcome bonus onto your account.

      The points you earned on the 3rd, prior to the activation of this bonus
      total 875 points. Unfortunately once the current bonus is active we are
      unable to adjust the requirements. However if at the end of the 60 day
      qualifying period you have earned 7.080 points we would be happy to
      credit the first instalment of your welcome bonus.

      If we can be of any further assistance, please contact us again and we
      will be more than happy to help you.

      Kind regards,

      Poker Agent

      I am happy with that only thing that they could offer such thing in first time.

      Thanks Gary your reply too.
    • gadget51
      Joined: 23.06.2008 Posts: 5,622
      Hi Robert,

      I'm glad to see you got that problem resolved in the end, nice one. Patience rewarded yet again. :)

      Regards and have fun,

      Joined: 27.09.2009 Posts: 22,030
      Excellent news, Robert!

      Always glad to be of assistance whenever possible :)
    • Krupsinator
      Joined: 24.05.2010 Posts: 13,228
      Great that everything finally worked out :)
    • RobertDaPro
      Joined: 24.06.2011 Posts: 410
      Originally posted by Krupsinator
      Great that everything finally worked out :)

      Yes Krupsinator.. and btw u can cancel that business-to-business email or let them know that we got to an agreement.