Special characters in username - NO stats

    • circoflax
      circoflax
      Bronze
      Joined: 26.02.2010 Posts: 413
      Room: Pokerstars
      HM2

      There seems to be an issue with the HUD for players who have special characters in the name. The HUD is displayed as if there are no hands recorded for those players. However, I can see their stats in the replayer, so only the real-time HUD seems to be affected by this.

      It's very frustrating to play against some regs who I'm sure are aware of this. Otherwise why would somebody choose a name like that?
  • 6 replies
    • netsrak
      netsrak
      Gold
      Joined: 11.03.2006 Posts: 36,838
      we are aware of this and working on a fix.

      Can you please send us a screenshot of a table with players like this and the handhistories for this table with link to this thread to hm2support@holdemmanager.com
    • circoflax
      circoflax
      Bronze
      Joined: 26.02.2010 Posts: 413
      Originally posted by netsrak
      we are aware of this and working on a fix.

      Can you please send us a screenshot of a table with players like this and the handhistories for this table with link to this thread to hm2support@holdemmanager.com
      Will do that next time I am seated at such a table. Thank you.
    • circoflax
      circoflax
      Bronze
      Joined: 26.02.2010 Posts: 413
      I've sent the email. This is how it looks like. The HH file is like this:


      PokerStars Zoom Hand #102247231127: Hold'em No Limit ($0.25/$0.50) - 2013/08/03 5:00:56 ET
      Table 'Arp' 9-max Seat #1 is the button
      Seat 1: D†est7oye†R ($25 in chips)
      Seat 2: circoflax ($51.58 in chips)
      Seat 3: AgroReg ($26.25 in chips)
      Seat 4: halan111 ($43 in chips)
      Seat 5: rubavitoc ($52.18 in chips)
      Seat 6: Flowerrose00 ($39.98 in chips)
      Seat 7: luckygirl002 ($50 in chips)
      Seat 8: Delorion123 ($105.81 in chips)
      Seat 9: Zugrug ($106.86 in chips)
      circoflax: posts small blind $0.25
      AgroReg: posts big blind $0.50
      *** HOLE CARDS ***
      Dealt to circoflax [8c 8s]
      halan111: folds
      rubavitoc: folds
      Flowerrose00: folds
      luckygirl002: folds
      Delorion123: folds
      Zugrug: folds
      D†est7oye†R: raises $0.50 to $1
      circoflax: raises $2.50 to $3.50
      AgroReg: folds
      D†est7oye†R: folds
      Uncalled bet ($2.50) returned to circoflax
      circoflax collected $2.50 from pot
      circoflax: doesn't show hand
      *** SUMMARY ***
      Total pot $2.50 | Rake $0
      Seat 1: D†est7oye†R (button) folded before Flop
      Seat 2: circoflax (small blind) collected ($2.50)
      Seat 3: AgroReg (big blind) folded before Flop
      Seat 4: halan111 folded before Flop (didn't bet)
      Seat 5: rubavitoc folded before Flop (didn't bet)
      Seat 6: Flowerrose00 folded before Flop (didn't bet)
      Seat 7: luckygirl002 folded before Flop (didn't bet)
      Seat 8: Delorion123 folded before Flop (didn't bet)
      Seat 9: Zugrug folded before Flop (didn't bet)





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    • circoflax
      circoflax
      Bronze
      Joined: 26.02.2010 Posts: 413
      Well, I got a delivery failure to the address indicated by you...

      I see that the forum can interpret the chars correctly. Notepad just puts a black block where that cross is.

      And yes, I ended up 3betting him :D
    • netsrak
      netsrak
      Gold
      Joined: 11.03.2006 Posts: 36,838
      Can you resend it to support@holdemmanager.com?

      I can't use the handhistory from your post as we need it in the original format/file.
    • circoflax
      circoflax
      Bronze
      Joined: 26.02.2010 Posts: 413
      Sent. Original HH file attached.
      Received automatic reply, so I guess this time it worked fine.