No videos picture

    • kiromanAAKK
      kiromanAAKK
      Bronze
      Joined: 08.10.2009 Posts: 4,022
      Hi guys, I think I mess up my PC

      I was try to increase the security and now Im unable to watch the videos on Pokerstrategy.com while still works on Youtube and similar sites
      NOTE: Also, there are some sites that likes Pokerstrategy.com I cannot watch the videos there even

      I can hear the sound fine but I got a black screen with a symbol that I do not know what stand for



      please, some1 may help? Thank you! :)
  • 16 replies
    • Alan883
      Alan883
      Bronze
      Joined: 03.12.2008 Posts: 1,941
      Hello there kiromanAAKK,

      i assume something is wrong with your flash player. First i would suggest o you to try update flash player.

      You can find installation here.

      I hope this will help otherwise we will try something else :D
    • Alan883
      Alan883
      Bronze
      Joined: 03.12.2008 Posts: 1,941
      I made a bit more research and there can be many causes for such a behaviour.

      If you will still have problems after re-installing flash player please provide us with a bit more info like what browser do you use, what operating system and so on.

      Hope that we will solve this mistery
    • kiromanAAKK
      kiromanAAKK
      Bronze
      Joined: 08.10.2009 Posts: 4,022
      Hi,

      Yes, I have update the player with the latest version but still black screen for PS.com videos.

      Look, the player works fine every-where else unless then here

      What do you need as details as Im starting worry for sure now

      Thank you! :)
    • Alan883
      Alan883
      Bronze
      Joined: 03.12.2008 Posts: 1,941
      Oh, we have to make this work.

      Can you also please just uninstall the player and then install it again?

      I will try to find out what is going on if that doesn't help. Just provide me info about your operating system and browser you use. Have you tried also with other browsers than that you use by default?
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Hey guys,

      Moving this to the relevant board ;)


      Regards,
      Gary.
    • kiromanAAKK
      kiromanAAKK
      Bronze
      Joined: 08.10.2009 Posts: 4,022
      Hi guys and thanks a lot for your support :)

      Done, uninstalled and re-installed with no results Im afraid :(

      Operative system: Window 7
      Browser: IE8, Firefox (Mozilla), Chrome

      Thank you! :)
    • Alan883
      Alan883
      Bronze
      Joined: 03.12.2008 Posts: 1,941
      I did some research and that may be something related to JW Player.

      Can you please check if you can play this video in your browser?
    • kiromanAAKK
      kiromanAAKK
      Bronze
      Joined: 08.10.2009 Posts: 4,022
      No, it is like the usual black picture (as in above picture) :(
    • Alan883
      Alan883
      Bronze
      Joined: 03.12.2008 Posts: 1,941
      Well we know now what is wrong.

      You browser cannot play JW Player videos. Now i have to figure out why is that. I hope i can realize that.

      I ll be back to you soon.
    • Alan883
      Alan883
      Bronze
      Joined: 03.12.2008 Posts: 1,941
      Hello again :D

      i checked everything and honestly i don't have any more ideas why you don't see JW player videos. Try also to clear your browser cache and cookies. That may help also.

      Have you tried also to play videos in Chrome and Firefox? If you have latest flash player installed on your computer that should work. :f_frown:
    • kiromanAAKK
      kiromanAAKK
      Bronze
      Joined: 08.10.2009 Posts: 4,022
      OK, never mind :(

      Thanks a lot for all you time and effort (very appreciate)

      Cannot understand what I done wrong in the past few days as it was fine till then!
    • Alan883
      Alan883
      Bronze
      Joined: 03.12.2008 Posts: 1,941
      Wooooh that makes me angry :f_cool: .

      I still think that there has to be something wrong with flash player. Try to uninstall your flash player/players and install them again.

      Also i don't know what should go wrong in Chrome since Chrome has built in flash player. You are sad i believe but you are not alone here :f_mad:
    • Alan883
      Alan883
      Bronze
      Joined: 03.12.2008 Posts: 1,941
      Hey again,

      i sent you a friend request. I have an idea and i will tell it to you in private.

      Chat to you soon.
    • Mugge88
      Mugge88
      Bronze
      Joined: 29.10.2006 Posts: 510
      Same problem has happened to me.. Tell me if you figure out what is wrong :)
    • DaPhunk
      DaPhunk
      Bronze
      Joined: 01.03.2008 Posts: 2,805
      Originally posted by Mugge88
      Same problem has happened to me.. Tell me if you figure out what is wrong :)
      +1 At first I thought this was a Chrome only error but i get exactly the same problem in firefox. I have latest flashplayer.

      If and when you find a fix please post a thread on it as this does not seem to be an isolated problem with the videoplayer.
    • TinoLaan
      TinoLaan
      Bronze
      Joined: 12.10.2011 Posts: 6,411
      Hey guys,

      True, it's not just a Chrome error or something. This problems seems to occur for multiple web browsers and multiple videos.

      As I mentioned in another thread as well, we are aware of the problem and our IT guys are currently working hard on getting this solved. Hopefully this will be sorted out soon!

      Kind regards,
      Tino