Coral Points fo cash

  • 22 replies
    • RasTweet
      RasTweet
      Bronze
      Joined: 26.12.2009 Posts: 4,553
      Hey Wesly21!

      I have the same problem. I am logged in on the Coral website but can't log in into the Poker Shop.

      I just spoke with their live chat and they are going to investigate it and e-mail me after. So when I know more I'll post it in here.

      Best regards

      RasTweet
    • wesly21
      wesly21
      Bronze
      Joined: 18.04.2011 Posts: 104
      Thanks RasTweet ;)
    • CoralPoker
      CoralPoker
      Gold
      Joined: 22.05.2013 Posts: 45
      Hi,

      In the meantime we will be happy to manually exchange points for cash.

      Thanks,
    • wesly21
      wesly21
      Bronze
      Joined: 18.04.2011 Posts: 104
      Hi,
      I have sent you friend request via community tool so we can make some deal ;) .

      Thanks
    • wesly21
      wesly21
      Bronze
      Joined: 18.04.2011 Posts: 104
      @RasTweet
      Any news regarding the issue?


      @CoralPoker
      It would be nice to hear from you!
    • RasTweet
      RasTweet
      Bronze
      Joined: 26.12.2009 Posts: 4,553
      Hey wesly21

      Not yet no. You'll be the first one to know!

      Regards

      RasTweet
    • CoralPoker
      CoralPoker
      Gold
      Joined: 22.05.2013 Posts: 45
      Hi,

      Issue should now be resolved.

      If there are every any issues with the shop live chat will be happy to exchange points whilst we investigate.

      Thanks,

      Craig
    • RasTweet
      RasTweet
      Bronze
      Joined: 26.12.2009 Posts: 4,553
      Hey Wesly and CoralPoker

      I can confirm that everything is working over here. Does it work at your place as well Wesly?

      Thanks for the support Coral!

      If you do have any problems Wesly you can always contact them via e-mail or Live support. I locked my account my accident a couple of days ago. I e-mailed them and 3 hours later everything was fixed! And I e-mailed them at 5pm. So imo excellent support.

      Regards

      RasTweet
    • wesly21
      wesly21
      Bronze
      Joined: 18.04.2011 Posts: 104
      Hey,

      Unfortunately I can't still log in.
      Just to be sure. First you log into website and the than to poker shop?
      Anyway I'll contact live support tomorrow.

      Regards

      Wesly
    • RasTweet
      RasTweet
      Bronze
      Joined: 26.12.2009 Posts: 4,553
      Hey Wesly

      This is correct yes. Just contact them tomorrow and it'll be fixed I'm sure!

      Regards

      RasTweet
    • wesly21
      wesly21
      Bronze
      Joined: 18.04.2011 Posts: 104
      So talked to live support, Beverly to be exact.
      I told what is the problem and mention Craig

      Quote:
      Beverly: sorry to keep you waiting sir but we are unable to exchange points for you
      Me: why?
      Beverly:we don't have facility to be able to do this any more sir
      Beverly: the decision was taken that all costumer where able to do this them selves throught the poker shop


      Something don't mach!!

      And I'm tilting!
    • RasTweet
      RasTweet
      Bronze
      Joined: 26.12.2009 Posts: 4,553
      Originally posted by wesly21
      So talked to live support, Beverly to be exact.
      I told what is the problem and mention Craig

      Quote:
      Beverly: sorry to keep you waiting sir but we are unable to exchange points for you
      Me: why?
      Beverly:we don't have facility to be able to do this any more sir
      Beverly: the decision was taken that all costumer where able to do this them selves throught the poker shop


      Something don't mach!!

      And I'm tilting!
      That is weird. Have you told them you can't login to the poker shop? They were very nice to me when I asked them about it.

      Oh and a good thing against the tilting is sending them an e-mail when you are cooled of. This way you can't insta rage against the guys. Trust me that WONT help you whatsoever.

      So if you haven't told them you can't login you can always try that. If you have I suggest sending them an e-mail.

      Best regards

      RasTweet
    • wesly21
      wesly21
      Bronze
      Joined: 18.04.2011 Posts: 104
      Hey RasTweet

      Yes I told them I can't log in. They said that they will contact me (but I doubt).
      When tilted I always try be polite (don't wanna say something what I would regret later).
      Although sometimes can't resist saying something sarcastic :) .
      Hope this will resolve somehow.

      Anyway thank Ras. You seems to be cool guy (read your interview). I see EmanuelC review you in home game. Is it good video?? :D
      I'll watch it when find hour available.

      Regards
    • RasTweet
      RasTweet
      Bronze
      Joined: 26.12.2009 Posts: 4,553
      I am a cool guy :s_cool:

      Hahah more serious, the vid is ok. I didn't get in too many interesting spots because I wasn't getting to many hands either. But we discussed some very interesting things.

      GL with the points shop! Don't give up and it'll be fixed one day.
    • CoralPoker
      CoralPoker
      Gold
      Joined: 22.05.2013 Posts: 45
      Hi,

      please send your points exchange request to pokermanager@galacoral.com and we will do this for you.

      Thanks,
    • wesly21
      wesly21
      Bronze
      Joined: 18.04.2011 Posts: 104
      Hi Craig

      the e-mail adress you gave doesn't work!

      Quote gmail

      "Delivery to the following recipient failed permanently:

      pokermanager@galacoral.com

      Technical details of permanent failure:
      Google tried to deliver your message, but it was rejected by the server for the recipient domain galacoral.com by eu-smtp-1.mimecast.com. [91.220.42.220].

      The error that the other server returned was:
      550 Invalid Recipient - KBID10473"
    • RasTweet
      RasTweet
      Bronze
      Joined: 26.12.2009 Posts: 4,553
      Hey Wesly

      I always e-mailed them at help@coral.co.uk . Always had quick responses there and always helped me greatly.

      Regards

      RasTweet
    • wesly21
      wesly21
      Bronze
      Joined: 18.04.2011 Posts: 104
      Tried that before, didn't help!

      Will wait to hear something from Craig.

      Regards
    • CoralPoker
      CoralPoker
      Gold
      Joined: 22.05.2013 Posts: 45
      craig.perry@galacoral.com
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