Account disabled?

    • gudalemandele
      gudalemandele
      Bronze
      Joined: 27.05.2008 Posts: 171
      Hey!

      I'm actually writing for my sister here.

      Basically her account(fivefives) has been disabled, and we suspect, that it has something to do, with her having created an account earlier this year. But she says, that she can't remember neither her username nor password.

      But it would really be nice with explanation, whatever the reason is.

      So can she get one here? And maybe we could even find a solution?

      Thanks
  • 4 replies
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello gudalemandele,

      Your sister did in fact already have an account named "canedane". She can use the password recovery function to get a new password - should she have forgotten it.

      Best regards,
      SoyCD
    • gudalemandele
      gudalemandele
      Bronze
      Joined: 27.05.2008 Posts: 171
      Hi SoyCD,

      Okay. So she can still request the fulltilt promotion from that account?

      If so, I think she's already sent her ID-verification, will she have to do it again?

      Thank you
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Originally posted by gudalemandele
      Hi SoyCD,

      Okay. So she can still request the fulltilt promotion from that account?

      If so, I think she's already sent her ID-verification, will she have to do it again?

      Thank you
      She should still be able to get the Full Tilt bonus - although she has already entered in an account in her profile - so I'm guessing she has already created an account there. If its tracked correctly though - it should be no problem.

      She would also have to send an ID check from the e-mail address she signed up her old account with.

      Best regards,
      SoyCD
    • gudalemandele
      gudalemandele
      Bronze
      Joined: 27.05.2008 Posts: 171
      Hi SoyCD,

      That I know nothing about, she'll have to take of that herself. I was just asked to check up on her bonus.

      Thank you :)