MY Account closed without any reason!!!

    • pieal
      pieal
      Bronze
      Joined: 04.05.2009 Posts: 109
      HI, on 4th NOV i tried to log in to my neteller account.. but it said your account is permanently closed!! I really dont have any clue. I even got no email from them.
      This is my only account. I am using the account for last 2 years.. also the plastic mastercard.. there were never any problem.. I have $10000+ transaction with the account. Account was well verifed from the beginning.
      My fulltilt, 888, partypoker is connected with the account and only other transaction i did was with amazon.com
      My account was always clean.
      I really dont have any clue what happened there


      So I contacted the support... They said:
      Dear Tanzirul,

      Thank you for your email.

      Your account has been permanently closed for security issues. Please contact us at membersecurity@neteller.com with any inquiries or concerns.

      We regret any inconvenience this may cause.

      The NETELLER Customer Service Team is available 24 hours a day, 7 days a week. If you have any further questions, comments or concerns, please visit http://help.NETELLER.com. You can also follow us at http://twitter.com/neteller or connect with us at http://facebook.com/neteller.

      Thank you for choosing NETELLER!

      Petr S.
      Member Service Agent (2246)
      Take our Customer Satisfaction Survey today!
      http://www.surveymonkey.com/s/7Y5WJYP


      then i contacted Membersecurity and this is their reply:
      Dear Mr. Tanzirul Islam,

      Your account has been reviewed. Due to NETELLER's inability to properly validate the information within your account, we cannot provide services to you anymore. The decision is final and not open for review.

      I hope this information has been useful!

      Kind regards,

      Elka Lefterova

      Member Security Specialist
      Operational Risk Department

      I am always ready to go through any verification process.. phone call .. skype..or any document.

      I really want some help from Pokerstrategy.com
  • 7 replies