Coral poker shop is no longer offering instant cash

    • DuckMySuck
      DuckMySuck
      Bronze
      Joined: 20.01.2010 Posts: 139
      Without any official announcement or anything its just gone. Support just confirmed that to me. Rly nice ipoker skin. I was playing there from september and my plan was to buy some of these big $1k or $5k cash items by the end of december. Now its gone and Im done with Coral. GJ!!
  • 14 replies
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 22,010
      Hey DuckMySuck,

      Hopefully Craig, our Coral rep, will see this thread and respond to you in due course.

      Apologies that I cannot be of any assistance here myself but this is the first I've heard about this also.



      Regards,
      Gary.
    • tfsantos
      tfsantos
      Black
      Joined: 20.01.2010 Posts: 1,522
      It really impresses me how a lot of poker rooms just shit on their costumers to make a quick buck.
      I'm clearing my 1st deposit bonus there and I'm leaving as soon as I can.
    • avanbuiten
      avanbuiten
      Basic
      Joined: 07.11.2013 Posts: 21
      I also noticed this the other day as I was only a few hundred points away from buying $500 cash. Now I'm going to have to use them on some electrical item I don't really want (they removed the iphone 5 which I may have got instead of cash). Had they gven a bit of notice I could have got the points before the cut-off. It makes you think there's no point saving your points up for a bigger item as they could change the rules again at any time. Really poor communication and treatment of loyal customer. Will also move poker rooms soon.
    • tfsantos
      tfsantos
      Black
      Joined: 20.01.2010 Posts: 1,522
      Just talked to the online support and they told me that they are bringing the cash rewards back. I don't know when nor if the exchange rates are changing.

    • CoralPoker
      CoralPoker
      Gold
      Joined: 22.05.2013 Posts: 45
      This is a tempoary issue caused by a misunderstanding between ourselves and our shop providers.

      We're in the process of converting our USD bonuses into GBP.

      Unfortunately, this caused the instant cash bonuses to be removed in error. We're looking to get this fixed and hope cash bonuses will be available again from tomorrow.

      in the meantime, we can manually convert points to cash.
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 22,010
      Thanks Craig.

      Hope the issue is solved shortly for everyone :]


      Regards,
      Gary
    • avanbuiten
      avanbuiten
      Basic
      Joined: 07.11.2013 Posts: 21
      Hi, I note that there is now something called 'instant cash bonus' in the shop however it's only released in increments of $5 for every 175 points earned, and after 90 days any unclaimed bonus is cancelled.

      Q/ Has this been miss-labelled as it seems like a 'non-instant bonus' to me and not an 'instant cash bonus'?

      Q/ How can I manually get instant cash for points, that isn't released in small increments?

      Q/ Is the shop still being fixed?
    • CoralPoker
      CoralPoker
      Gold
      Joined: 22.05.2013 Posts: 45
      The instant shop bonuses are still being fixed

      in the meantime email poker.manager@galacoral.com and we can manually exchange a cash bonus
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 22,010
      Thanks Craig.
    • avanbuiten
      avanbuiten
      Basic
      Joined: 07.11.2013 Posts: 21
      Originally posted by CoralPoker
      The instant shop bonuses are still being fixed

      in the meantime email poker.manager@galacoral.com and we can manually exchange a cash bonus
      Hi Craig, thanks for the reply but it didn't work for me. However I have had success by registering for the Points for Cash game (where everyone wins) under the Coral Exclusive section. So worked out OK in the end. Cheers, Andy.
    • CoralPoker
      CoralPoker
      Gold
      Joined: 22.05.2013 Posts: 45
      Glad the tournaments worked for you, that was the reason they were setup, in case of shop technical issues. We are working to get the shop stable again ASAP.
    • CoralPoker
      CoralPoker
      Gold
      Joined: 22.05.2013 Posts: 45
      Should all be fixed now, any problems please let me know.
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 22,010
      Great news, thanks Craig!
    • AndrevIsrael
      AndrevIsrael
      Bronze
      Joined: 13.03.2011 Posts: 19
      it may be due to the fact that iPoker is completely removing USD currency from their networks, so maybe that is why they where removed to be replaced with the EUR or GBP currency, mostly I think it will be replaced with the GBP.


      I am an online casino development manager at a different site and that is how I would have done it.