Sidekick not tracking poker room

    • iMumu
      iMumu
      Bronze
      Joined: 17.11.2013 Posts: 72
      Hello there. I read a bit about other people problems with sidekick and i tried most solutions posted on this forum (also tried changing Logs file name) but nothing seems to work.

      my problem is - sidekick only tracks my poker777 hands, but not my winner poker hands. I do have 'store hands locally' enabled too. It doesnt recognize my winner plays at all, i checked and there is no single hand played on winner (and i play there most of the time).

      i also read how you dont have to be signed up via ps for sidekick to track your hands, but just in case it does matter - i created my winner account prior to joining ps. Im fairly new to the world of poker so im only playing on winner and poker777, but only one of them counts for my kicks :/

      I also have sports betting accounts on william hill, bet365 and paddy so i believe i cant create new poker account via ps, even if i never actually played poker on those sites, right?

      sorry if its a bit off topic, but as i already said im quite new to this :P
  • 8 replies
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,227
      Hey iMumu,

      Unfortunately we have a couple of glitches in the SideKick software, but rest assured it is being worked on.

      I'm not sure about the Winner situation. I actually haven't played there since I re-downloaded SideKick but I may have a game there today to see if it tracks my hands.

      It is not necessary to be tracked to earn kicks. The 3 rooms I definitely know SideKick tracks for me (Poker770, Titan, PokerStars) are not tracked through PokerStrategy.com.

      I would assume that you wouldn't be able to play tracked at a site you already have an account (whether Casino or Sportsbook). I also assume you would only be able to hold 1 account with a "wallet" to contain each section's funds.

      Like I say I am not 100% sure of this so if you have any doubts, you can contact support at the site required or send our customer support a ticket

      Hope this helps

      Laz
    • iMumu
      iMumu
      Bronze
      Joined: 17.11.2013 Posts: 72
      Ty lazza :)

      and yea i also believe im unable to make new poker account on above mentioned sites (bet365, paddy etc) because you are able to transfer money from your sports to poker account, so i suppose its just one account just with different wallets.

      btw i also tried reinstalling sidekicks, reinstalling winner poker and its still not working :P
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,227
      Hey iMumu,

      I went and played a SnG at Winner today and my hands were tracked so we are back to square 1.

      One thing you could check is to ensure that the HH files are in the default location which will be something like C:/Poker/Winner Poker/History/xxxxxx where xxxxxx is your username starting with WWR. If you have played SNG/MTT and Cash there should be 2 folders, Table and Tournament.

      Worth checking out

      Laz
    • iMumu
      iMumu
      Bronze
      Joined: 17.11.2013 Posts: 72
      just checked it, its on D drive for me, but so is poker777 :P

      D:\Poker\Winner Poker\History\WWR*******

      and there are 2 folders, table and tournament

      i got poker777 in the same folder (Poker) which confuses me even more :)

      D:\Poker\Poker 770\History\PSR*******

      its identical to winner folder ad it has table and tornament folders inside.
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,227
      Hey iMumu,

      That's fine. All iPoker skins are under the same parent folder as are Microgaming.

      Can you check to see if you are running WinnerPoker under administrator privileges. What we are looking for is a difference between the settings for Poker770 and WinnerPoker.

      Oh and within the Table and Tournament folders ensure there are actually .xml files inside.

      Regards

      Laz
    • iMumu
      iMumu
      Bronze
      Joined: 17.11.2013 Posts: 72
      couldnt find anything different at winner, ah and btw both have read-only checked but it doesnt seem to affect poker777 so i left it checked at winner too.

      edit: and yes there are xml files in both folders
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,227
      Hey iMumu,

      Mine are checked read-only as well (770, Titan , Winner) so I don't think that's the problem.

      I can only suggest you contact our our customer support and they will be able to dig a little deeper.

      Regards

      Laz
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi iMumu,

      in case you are still experiencing problems, please create a logfile export via rightclicking SideKicks tray icon.

      Please send this file via email to application-services[at]pokerstrategy[dot]com.

      Please include a link to this thread in your email as well as your username in the subject.

      We can then take a closer look at the issue.

      BR
      Markus