MansionPoker Ripoff

    • grunta0
      grunta0
      Bronze
      Joined: 01.01.2008 Posts: 23
      I post this in the hope that I can stop others from being ripped off by Mansion as I have been.

      For the past seven weeks I have attempted to cash out from Mansion but they keep coming up with ridiculous excuses.

      Any of you who are on other forums as well may have seen that I posted on 2+2, United Poker Forum and Cardschat.

      If you are already on Mansion I suggest you attempt to cash out before wasting your time further. You will find they wont pay you.

      If you play and lose that is just bad luck or bad play. If you play and win then can't cash out, that is criminal.

      Don't give your money to the low lifes at Mansion !
  • 12 replies
    • cannell555
      cannell555
      Bronze
      Joined: 06.03.2008 Posts: 2,410
      Hi grunta0,

      Many people from PokerStrategy have been payed out in the past. I have never heard of Mansion not paying out tbh. I am sure their is a valid reason for them to not pay you. I am also sure once this is sorted out, that they will pay you as normal.

      What are the reason's they have given?

      Regards,
      Stiev
    • grunta0
      grunta0
      Bronze
      Joined: 01.01.2008 Posts: 23
      They said they could not pay me because my credit card had refused to accept the funds.
      This is ridiculous as I have received several payouts from other sites (PokerStars, Titan, Absolute, Bestpoker and UB) using this method.

      So I said send me a cheque. They said they don't do cheques so I said do it by money transfer.

      They said fill in your bank details from the list provided.
      They only deal with one bank in Australia and I don't have an account there.

      I have sent a query to my credit card asking if they refused the funds but I know what the answer will be.

      I posted this on other forums and several people said they had also been ripped off by Mansion.
    • redskwerl
      redskwerl
      Black
      Joined: 03.03.2008 Posts: 3,809
      open a moneybookers account imo
    • cannell555
      cannell555
      Bronze
      Joined: 06.03.2008 Posts: 2,410
      Hi,

      I have had the same problems with my card not accepting the funds. It was actually an error on my part. I entered the info, and one digit was wrong.

      Regards,
      Stiev
    • grunta0
      grunta0
      Bronze
      Joined: 01.01.2008 Posts: 23
      Thanks Stiev, that was the first thing I checked.

      Onward and (hopefully) upward !

      Sent an email to Mansion in which I called them co######ers and several other names. How surprising, got an answer immediately

      Quote
      "Hello Grunta0,

      We refer to your recent communication.

      Your card provider has imposed the restrictions on your card and as advised you will need to request an alternative method of withdrawal.

      You may withdraw via bank transfer and you can register your details by accessing the cashier.

      We do not issue cheque payments so unfortunately this is not an option available to you.

      However, we would ask that you refrain from sending offensive e-mails when requesting assistance from this department.

      Thank you in advance for your co-operation in this matter.
      End quote.


      I went to the Cashier to put in my details but they only do business with one Bank in Australia and I don't have an account there. I informed them of this and their reply was.

      Quote
      Hello Grunta0,

      Thank you for contacting MANSION Member Services with your enquiry.

      First of all I would like to offer you our most sincere apologies for most recent responses you have received advising you to attempt to withdraw via Bank transfer after you had already informed us that you do not possess a Bank account.

      Your details have been forwarded to our Finance department for them to further advise on the withdrawal options currently available to you, we will contact you as soon as we have any update on the situation.

      We thank you in advance for your patience and hope this matter has not inconvenienced you in any way.
      End of quote.

      LOL

      Contacted Visa (by phone) with regard to the "alleged" attempt to transfer funds to my account by Mansion. They informed me that they had not received any transfer request and at no time had they refused to accept deposits to my account. They also quoted details of deposits by other poker sites over the last six weeks.

      I emailed Mansion this information.

      I also sent an email to the Gibraltar Government ,Department of Commerce informing them of this matter and received a reply this morning.

      Quote.
      Dear Sir,

      It is a pleasure to make your acquaintance and please excuse any delays in response.

      However, with regards to e-gaming complaints I suggest that you get in contact with the relevant department directly, namely:

      Nicholas Macias

      Assistant Gambling Supervisor

      Gibraltar Regulatory Authority

      Suite 811, Europort, Gibraltar


      Tel: +350 20074636

      Fax: +350 20072166

      Email: nicholas.macias@gra.gi


      Nonetheless, should you require anything else, please do not hesitate to contact me.
      End quote.

      I also received an email from Mansion this morning.
      Quote
      Hello Grunta0,

      Please be advised that your first withdrawal was declined and put back into your account, whereas the second has been processed and should arrive within 3-4 business days.

      Please perform a new withdrawal for the funds that were put back into your account as it should be processed without any problems as your documentation has been received and verified.

      Our sincere apologies for the delay.

      Thank you for choosing MANSION and please do not hesitate to get back in touch if we can be of any further assistance.
      End quote

      Note that in the first paragraph it says the withdrawal "has been processed" and in the second it says "perform a new withdrawal".

      Why would I need to perform a new withdrawal if it's already been processed ?
    • cannell555
      cannell555
      Bronze
      Joined: 06.03.2008 Posts: 2,410
      Hi grunta0,

      That last email states that you made 2 withdrawal requests:

      The 1st was declined, and the funds were put back on your poker account.
      The 2nd was accepted, and will be in your account shortly.

      It then states to withdraw the initial request amount, you will need to apply for another withdrawal. So this is why you would have to make a new request.

      It also states "your documentation has been received and verified". Was this an ID check that you had to send, in order to withdraw?

      While we are on the topic, could I ask you to refrain from telling new members not to use Mansion please. Also posting in several threads with this same issue is not necessary. Alot of members are happy with Mansion and do not want to read the same thing over and over. I am however sorry that you feel this way.

      Best regards,
      Stiev
    • grunta0
      grunta0
      Bronze
      Joined: 01.01.2008 Posts: 23
      Stiev thank you for your reply.

      First of all a bit of clarification !
      Mansion have asked for my ID on five occasions and I have sent it each time.
      Mansion have told me four times that my pay out has been processed and the money is on it's way only to be followed by another email saying the pay out was cancelled (by them).

      I have done every thing they have asked of me and they just keep on asking for the same thing over and over.


      Now, if you wish to allow your members to be ripped off by Mansion then that is a very bad attitude but your right.

      I have read all the Mansion posts (have you ?). I don't see a whole lot of people who are happy playing there ! I see a whole lot of people complaining they can't get their money.

      As for the posts.
      People will read what they wish to read so those that are not on Mansion will ignore the posts and those that are will read them and see it is not a good idea to play there.

      That, of course, is the intention of the posts, to inform people of the risks associated with certain sites. If they then still wish to play there that is up to them.

      People in the Poker Community have every right to be informed of crooked sites like Absolute, Ultimate Bet and Mansion and if you wish to veto that right then you may as well shut down your forums !

      PokerStrategy have started a very good site with good ideas but what is the point of playing if a person can not claim their funds when they have won ?

      Instead of denigrating my posts you should be contacting Mansion and asking them how they intend to resolve their pay out problems thereby protecting your members.
    • cannell555
      cannell555
      Bronze
      Joined: 06.03.2008 Posts: 2,410
      Hi grunta0,

      I will state this again, as alot of people think otherwise.

      I DO NOT work for PokerStrategy!

      Mansion is supported and backed by PokerStrategy, and i'm sure alot of security checks have been made by both companies. I am aware people are having problems withdrawing, as they do in every platform.

      Ipoker clients often require ID checks and such. Which are a pain, but its wrote in the terms before you sign up.

      I dont play on mansion and never have. Yet I still read posts over and over by the same members, in multiple threads. It isn't necessary. If a guy is reading one mansion thread, he will read them all.

      By telling new pokerstrategy members that Mansion will "rip them off", after pokerstrategy has made an alliance with mansion. Well it is also saying pokerstrategy is ripping off these new members.

      There are thousands of pokerstrategist's playing and happy with mansion. So their is bound to be a few unhappy members. Remember people wont post "I love mansion, because everything has been fine", they only post when they are annoyed. So this is all we see.

      I have recently withdrew from Ipoker, after 16 weeks of trying. My ID was rejected several times due to my bad scanner, and the platform wouldn't accept the darkened copy. So I do know what its like. I just feel warning new members about Mansion, is a total lack of respect for pokerstrategy. When Mansion is in fact not conning anyone, they just have clear rules.

      Longer post than I wanted,
      Regards,
      Stiev
    • grunta0
      grunta0
      Bronze
      Joined: 01.01.2008 Posts: 23
      Thanks Stiev and I apologise for my misapprehension. I thought as a moderator you were a PokerStategy employee. My bad.

      Absolutely no disrespect intended to PokerStrategy whatsoever !

      I am not talking about the IPoker network and this problem has nothing to do with them at all.
      I have cashed out from Titan and other IPoker sites without any problem. (Some were a little slow, but they still paid.)

      Yes the ID thing is a bit of a pain but with other sites you only do it once and not five times like Mansion.

      This is a Mansion problem !
      If they were not trying to slow down withdrawals why not allow cheques or Electronic Fund Transfers as most other sites do ?
      Why do they keep saying payments back to Visa cards are blocked when Visa says this is not true ?

      I have been, and still am, a member of a lot of sites and have never had problems cashing out from any of them except Mansion. Even Absolute and Ultimate Bet paid out immediately when I closed my accounts there after the superuser accounts fiasco.

      The fact that PokerStrategy endorses Mansion is something that, IMO ,they should look at in the near future as this could tarnish their reputation and that would be unfortunate, because they have done a good job.

      All the best.
    • grunta0
      grunta0
      Bronze
      Joined: 01.01.2008 Posts: 23
      Here is the next mind bogling chapter !
      Sent them my Bank details again and received this reply.

      Quote.
      Thank you for contacting MANSION Member Services with your enquiry.

      First of all I would like to offer you our most sincere apologies for most recent responses you have received advising you to attempt to withdraw via Bank transfer after you had already informed us that you do not possess a Bank account.
      Your details have been forwarded to our Finance department for them to further advise on the withdrawal options currently available to you, we will contact you as soon as we have any update on the situation.

      We thank you in advance for your patience and hope this matter has not inconvenienced you in any way.
      End quote.

      So I sent them another email advising that they should have my bank details.

      Reply. Quote.
      Please be advised that your first withdrawal was declined and put back into your account, whereas the second has been processed and should arrive within 3-4 business days.

      Please perform a new withdrawal for the funds that were put back into your account as it should be processed without any problems as your documentation has been received and verified.

      Our sincere apologies for the delay.

      Thank you for choosing MANSION and please do not hesitate to get back in touch if we can be of any further assistance.
      End quote

      Followed five minutes later by...
      Quote.
      My name is Justin and I am contacting you on behalf of the Security department at Mansion.com, with regards to your withdraw.
      Please note that, unfortunately your withdraw was cancelled and the funds reimbursed onto your account, due to the fact that the chosen CFT method is not supported by the card used to withdraw.

      Therefore I kindly suggest that you visit our cashier and select an alternate method of withdrawing you funds that is offered

      If you have any queries or require any further assistance, please do not hesitate to contact us. End quote.


      Okay so we have discovered a few things about Mansion.
      First they are all total effin morons.
      Second they don't like to pay out and third ... They have two departments Cashier and Security who do not speak to each other.


      So I sent them an email and asked (very politely) if they could possibly contact each other by phone and discuss the problem, then get back to me and let me know what I need to do next.

      Reply. Quote.
      Thank you for your email.
      We do appreciate your frustration, the withdrawals were processed how ever the payments have been rejected by Visa, our web site does state: You will only be able to select and make a withdrawal to a card from which you have previously made a deposit.
      Due to card scheme rules we are not able to process non UK MasterCard withdrawals. We are also temporarily unable to process UK Mastercard withdrawals. Visa withdrawals can be made to cards issued in countries other than prohibited countries.
      The prohibited country list is: Australia, China, Guam, Hong Kong, Indonesia, India, Japan, Malaysia, New Zealand, South Korea, United States.

      We are liaising with our Finance Department to have your funds returned back into your MANSION Account.
      We apologise for any inconvenience caused and thank you for your patience in this matter.
      If you have any further queries or require any assistance in the future, please do not hesitate to contact us again. End quote

      Hmmm is it just me or does everyone get the feeling we are going in circles ?

      Sent them an email saying that it was obvious they had no intention of paying me and that I was contacting the Minister for Gambling of Gibraltar.
      Sent him an email as well.

      Reply. Quote.
      Thank you for your email. We have every intension of paying you your funds, it is unfortunate that Visa do not allow deposits back from us.
      We of course can process a bank transfer, please enter the cashier and click withdraw then choose bank wire fill in your bank details including the IBAN number ( international bank number) and we shall be happy to process this for you.

      Please be advised that the funds will reach your account in 5-7 days from the date your withdraw is processed. End quote.

      Didn't I get this email last week ?

      As I had already sent them my bank details a couple of times I decided to try a different approach. Opened a Money bookers account and sent them all the details along with a cash out request.

      Reply. Quote.
      Thank you for choosing to play at Mansion Poker!
      We have received your withdrawal request for the total amount of $234.06, together with your preferred payment method of Money bookers .

      Please be advised that all withdrawal requests are processed 4 business days following the request date, as per our Withdrawal Policy, unless stated otherwise according to your VIP level advantages.
      Your withdrawal request will be displayed in the "Pending Withdrawals" section of the casino's Cashier (located in the casino Lobby) until the day it is processed.

      PLEASE NOTE: All withdrawals will be first credited to your FIREPAY cards (if you use this payment method) up to the total original amount that was deposited per card. The balance will then be sent to you via your choice method. Please also note that we can no longer issue credits against previous MasterCard and Visa deposits.
      End.


      Also received a reply from the Minister.
      Quote.
      Thank you for your email below, I confirm safe receipt of it.

      Please be advised that I have other work commitments and projects today that require my immediate attention, and cannot therefore tend to your issue straight away.
      I expect, however, to revert to you very shortly.

      Yours sincerely
      Nicholas Macias,
      Assistant Gambling Supervisor
      End quote.

      Now we are getting somewhere !

      Next email. Quote.
      Thank you for your patience whilst we resolve your withdrawal.

      Our Finance Team have contacted me to inform me that they can not process your Money Bookers withdrawal you requested on the 07 - 11 - 2008 at 03:48:08 due to the incorrect information given to them.
      When requesting a Money Bookers withdrawal, they need the email address registered to the money bookers account so they can process it back to the right account.

      Unfortunately the detail provided in this instance was incorrect and your withdrawal is still waiting.
      If you have a MoneyBookers account could you please double check the details and email me back with them or the second option is;

      If you do not want to proceed with Money Bookers we can perform a bank transfer and return the funds to you that way.
      In order for me to instruct my Finance Team accordingly I will need the following details:

      Your Name on your Bank Account
      Your Bank Name
      Yuur Bank Address
      Your BSB code
      Your SWIFT code
      (If you are unsure of any of the above please speak to your bank and ascertain the correct details required for an international bank transfer otherwise the Bank Transfer will not complete). End.

      Okay I guess I have to be fair here. It is possible that I have more than one email address (but as I gave them the account number I can't see what difference it makes.) Sent them my email address.

      Reply. Quote.
      We are glad to inform you that we have processed your withdrawal request for the total amount of $234.06.
      For your convenience, please note the withdrawal details: The total amount of $234.06 will be credited to your Moneybookers account xxxxxxxx within 24 hours.
      End.

      Great (that was yesterday).

      This morning...
      Quote.
      Thank you for your e-mail regarding your MANSION account.

      Our Finance Department have advised that they are not able to process your Moneybookers withdrawal due to an invalid username. Your Moneybookers username should be your registered email address.

      If you could kindly provide the correct username we will then be able to process your withdrawal. We thank you for you for your patience and cooperation, in the mean time, if you require any future assistance, please contact us. End

      And

      Quote.
      Good afternoon

      My name is Lyn and I am contacting you on behalf of the Security department at Mansion.com, with regards to your account

      Our finace department have contacted me to inform you, that the swift code you have given us is not the correct one, I ask that you contact your bank and ask them for the correct code.
      Please rest assured that I am personally dealing with your account and can assure you that I am doing my utmost to ensure, that these funds are processed without any further undue delays .

      Please reply as soon as possible with the correct information, for without this we cannot process these funds. End.


      WTF. These people are definately not on the same page.
    • grunta0
      grunta0
      Bronze
      Joined: 01.01.2008 Posts: 23
      OK, here is the finale to the fiasco.

      Seven more emails to Mansion.
      One more email to the Minister for Gambling, Gibraltar and one more cash out and THEY PAID !

      I think it was the last email to the Gambling Minister that did the trick.

      The first thing I did was check my moneybookers account to make sure the money was there then I DELETED MANSIONPOKER FROM MY HARDDRIVE.

      All in all it took something like 50 emails, 5 identity verifications, 4 bank account verifications, 3 moneybooker account verifications and 2 emails to the Government of Gibraltar.

      I thank all of you who offered advice and/or answered my post.

      If you know, or hear of, anyone contemplating playing at Mansion then direct them to this post and then, if they still want to play there, that is their problem.

      All the best.
    • SpiriteWalker
      SpiriteWalker
      Bronze
      Joined: 28.02.2008 Posts: 22
      Hello Grunta0,

      I had actually read your story when I first posted my problem with MANSION Poker more than a week ago...

      I certainly can relate to your experience, since it is so similar to the one I am now going through, but I don't want to turn this into a MANSION Poker bash that loses the message because of the frequency of the rants...

      My frustration level is certainly high, as was yours while you were compelled to address a long series of nonsense type replies and circular inaction from the Support and Security teams at MANSION... It is obvious that they never bother to check the trail of a problem (past emails and replies), for their replies always read like they were being made aware of this issue for the first time..

      There are enough postings in this forum to show that MANSION has a problem in their Support and Security areas, and MANSION's problems quickly become a problem for at least some of the players who try to deal with them...

      I sincerely hope that MANSION Poker sees the writing on the wall and takes the necessary steps to clean up their act..

      SpiriteWalker