money didn't arrived.

  • 3 replies
    • Chiller3k
      Chiller3k
      Bronze
      Joined: 16.06.2007 Posts: 4,326
      Hi blackjull,

      Did you check your emails, maybe you have to send your ID first.
      If you already sent it it can take up to 96 hours until you'll get your 50$.
      Did you enter all required information in your profile
      Did you enter all required information in your poker account.
      Are you living in the USA (we can't send the money to players that are currently living in the USA)

      Maybe you should also check your tickets (right hand side)
      Maybe the support tried to contact you

      Best regards,
      Chiller3k
    • tuomio1
      tuomio1
      Global
      Joined: 06.11.2008 Posts: 1
      If you already sent it it can take up to 96 hours until you'll get your 50$.


      including weekends ?
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello blackjull,

      Have you sent your ID information to security@pokerstrategy.com yet? If not please do so, from the email address you signed up with.

      @tuomio1: The waiting times are generally for working days- since many poker rooms do not process transfers over weekends.

      Best regards,
      SoyCD