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Helpdesk not responding to emails/messages

    • pokerpratt77
      pokerpratt77
      Bronze
      Joined: 04.09.2014 Posts: 1
      Hi,

      could it be that the Helpdesk at NetBet is not responding to messages/emails.

      I have sent a few messages to assist me with an issue, but after 3 days I still have not received any response.

      Is this normal behaviour?

      I did not have this problem on any other site I used before!
  • 1 reply
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 10,685
      Hey pokerpratt77,

      Welcome to PokerStrategy.com :)

      There are currently problems with missing balances, loyalty points, bonus information and hand histories after the migration from Poker770.

      I expect they are being flooded with help requests so some patience may be required.

      Regards

      Laz