Pokertracker 3.14 - Winner Poker import problem.

    • CubuS
      CubuS
      Bronze
      Joined: 01.04.2007 Posts: 80
      Hi guys,

      I've moved to Winner Poker recently and I'm using trial version of Pokertracker 3.14.

      Last night I played a little session and everything went smooth and both HUD and Auto-Import worked fine.

      Today though, after adding few stats to HUD's display (I reckon that's not the issue) the co-op between Winner Poker and PT stopped.

      I did everything that I've seen online about import issues: I set everything to be run as an administrator, I've changed proper settings, I've found the History directory on my drive - still - PT is not importing any hands and HUD also ain't there. All there is in PT log's:

      2014/09/16 20:03:48: iPoker: Starting auto-import.
      2014/09/16 20:03:48: iPoker: Found 9 files to monitor.
      2014/09/16 20:03:48: iPoker: Loading hand history file: C:Program Files (x86)Winner PokerHistoryFEWDROPSOFDUBTable6311843950.xml
      2014/09/16 20:03:48: iPoker: Loading hand history file: C:Program Files (x86)Winner PokerHistoryFEWDROPSOFDUBTable6311847237.xml
      2014/09/16 20:03:48: iPoker: Loading hand history file: C:Program Files (x86)Winner PokerHistoryFEWDROPSOFDUBTable6312100725.xml
      2014/09/16 20:03:48: iPoker: Loading hand history file: C:Program Files (x86)Winner PokerHistoryFEWDROPSOFDUBTable6312100847.xml
      2014/09/16 20:03:48: iPoker: Loading hand history file: C:Program Files (x86)Winner PokerHistoryFEWDROPSOFDUBTable6312101280.xml
      2014/09/16 20:03:48: iPoker: Loading hand history file: C:Program Files (x86)Winner PokerHistoryFEWDROPSOFDUBTable6312101606.xml
      2014/09/16 20:03:48: iPoker: Loading hand history file: C:Program Files (x86)Winner PokerHistoryFEWDROPSOFDUBTable6312110566.xml
      2014/09/16 20:03:48: iPoker: Loading hand history file: C:Program Files (x86)Winner PokerHistoryFEWDROPSOFDUBTable6312122895.xml
      2014/09/16 20:03:48: iPoker: Loading hand history file: C:Program Files (x86)Winner PokerHistoryFEWDROPSOFDUBTable6312149179.xml


      I hope someone can help resolve this issue.
      Take care.
  • 8 replies
    • PokerTracker
      PokerTracker
      Gold
      Joined: 07.06.2011 Posts: 651
      PokerTracker 3 has been discontinued, it is no longer supported. We stopped adding new features 2 years ago, our final bug fix was released 2 months ago - there will be no more releases.

      Over time as hand history formatting changes at Winning Poker Network you will find that PokerTracker 3 will no longer work as expected.

      To maintain current Winning Poker updates and support, we advise switching to PokerTracker 4.
    • CubuS
      CubuS
      Bronze
      Joined: 01.04.2007 Posts: 80
      Right, so I did what you said and I updated to PokerTracker 4.

      I decided to use trial version for now to check out if everything is smooth. Unfortunately - I've encountered the same problems. Two days it worked and then crashed and it doesn't import hands from Winner Poker and Hud ain't there too.

      Any ideas what could I do to step a little closer to continuous usage of PT?

      Cheers.
    • PokerTracker
      PokerTracker
      Gold
      Joined: 07.06.2011 Posts: 651
      Originally posted by CubuS
      Right, so I did what you said and I updated to PokerTracker 4.

      I decided to use trial version for now to check out if everything is smooth. Unfortunately - I've encountered the same problems. Two days it worked and then crashed and it doesn't import hands from Winner Poker and Hud ain't there too.

      Any ideas what could I do to step a little closer to continuous usage of PT?

      Cheers.
      Winner Poker on the iPoker network? There are no known issues with PokerTracker 4 on the iPoker Network at this time that would match your issue description if you are using PokerTracker 4.11.11.

      Try these steps:

      1) Please restart your computer.

      2) Open just PokerTracker 4 by itself

      3) Select Tools > Setup Assistant. Select Site Configuration. Complete this step assistant's steps, at the end it will import all hand histories that are pending to be processed.

      4) When this is complete, run Winning Poker. If the problem continues create a support ticket and attach the hand histories from your session, as well as the pokertracker4.log and pokertrackerhud4.log files. These log files will tell us what is occuring inside your computer, they are necessary to help us help you.
    • CubuS
      CubuS
      Bronze
      Joined: 01.04.2007 Posts: 80
      Right, so... first of all - setup assistant won't import any hands. It's stuck on "Imported 0 hands" and a classy green stripe going on and on.

      I've reinstalled PT4 and still it won't work, so I created a support ticket and sent it. Hopefull I'll get my response soon.

      Thanks!
    • PokerTracker
      PokerTracker
      Gold
      Joined: 07.06.2011 Posts: 651
      Originally posted by CubuS
      Right, so... first of all - setup assistant won't import any hands. It's stuck on "Imported 0 hands" and a classy green stripe going on and on.

      I've reinstalled PT4 and still it won't work, so I created a support ticket and sent it. Hopefull I'll get my response soon.

      Thanks!
      Please do not uninstall PokerTracker unless advised to do so by our staff. We find this to be a frequent cause of additional problems, it rarely solves anything because our installer is designed to replace the content that already exists by writing over the previous content - this means an uninstall is never necessary.

      Our support team should be able to help you, good luck!
    • MTV100
      MTV100
      Bronze
      Joined: 29.08.2014 Posts: 29
      i cant understund this pokerprogram anyone can help me for this instructions ?
    • CubuS
      CubuS
      Bronze
      Joined: 01.04.2007 Posts: 80
      Hey,

      I've got response from Support Team and we managed to fight off all the issues I had.
      Thanks very much, thread is to be closed;)
    • PokerTracker
      PokerTracker
      Gold
      Joined: 07.06.2011 Posts: 651
      Originally posted by CubuS
      Hey,

      I've got response from Support Team and we managed to fight off all the issues I had.
      Thanks very much, thread is to be closed;)
      Very happy to hear that! Good luck!