Q.When is the move to the PokerStars UK platform?
A. The migration from our PokerStars.com platform to the new PokerStars UK platform takes place around 00:01 BST on October 1.

Q.How do I move my account?
A. Simply log in to PokerStars with your existing account then follow the on screen prompts to upgrade the software and move your account.

Q.Can I move my account on my mobile?
A. You will need to move your account using the PokerStars desktop client, after which you can download the new free mobile apps for your device.
Once you have updated your mobile app, remember to uninstall your old app and use the new PokerStars UK app to play in future.

Q.Same games – same opponents?
A. You will still be able to access the same great games and tournaments. You will also be able to play against the same players as you did on PokerStars.com. The player pool will not change.

Q.How will it work?
A. The whole process should take only a few minutes. You simply need to log in to your existing PokerStars account, then follow the prompts to upgrade to the PokerStars UK version of the software.
Your username and password don’t change and you will still have access to all your usual games and promotions.

All balances on your account will remain the same including your account balance, FPPs, VPPs and VIP status. These will be immediately available after the move is completed.

Q.What changes will I experience?
A. Very few. You will be required to review and accept the updated Terms & Conditions, as well as our updated Privacy Policy, and you will need to update your PokerStars client (see above), but otherwise you will continue to have access to all games and offers provided on the PokerStars.com platform.
Please note that, due to UK regulations, the auto-rebuy function for ring games and tournaments will no longer be available.

Q.Will my VIP Club rewards be affected?
A.VIP Club rewards for PokerStars UK will be the same as on PokerStars.com for the remainder of 2014. Rewards will be reduced slightly for 2015; more information will be available at a later date.

Q.Is there anything that could prevent me from completing the move to PokerStars UK?
A. Yes, there are some scenarios where you would need to take action to complete the move (which is required to keep playing). These are:

I am registered in tournaments (action: please unregister from any tournaments you are registered in), then complete the steps under 'How do I move my account'
I have a pending cashout (action: please wait until processed (up to 48 hours), or cancel it through the Cashier -> Pending Cashouts, then complete the steps under 'How do I move my account').
I have excluded myself from play (action: wait until the self-exclusion has expired, then complete the steps under 'How do I move my account')

Q.How long will it take to move from PokerStars.com to PokerStars UK?
A. Not long at all! All you need to do is go through a simple set of instructions and accept downloading the new client – the entire process should be complete within minutes.

Q.Do I have to move to PokerStars UK?
A. Yes, the move is mandatory for all players resident in the UK. If you are not resident in the UK and have been asked to migrate please email support@pokerstars.com with your current address details

Q.What if I am in the middle of a tournament when the move is scheduled to take place?
A.The migration from PokerStars.com to PokerStars UK will occur around midnight on September 30-October 1. Players are allowed to finish any tournaments on PokerStars.com that started before they were eligible to migrate.

Q.How do I know if I’ve successfully migrated to PokerStars UK?
A. Once you have completed the instructions you received when logging on to PokerStars.com, you will be able to log on again using the PokerStars UK platform - once you have successfully logged on again, you know you have successfully completed the move!

Q.Can I keep playing with my friends from other countries?
A. Yes, absolutely. You will not be segregated or moved away from the general population on PokerStars.com at all - PokerStars UK will not change any of this.

Q.What if I experience any difficulties?
A. Feel free to contact support@pokerstars.com at any time – we are here to help!