PT4 Not Working on regular tables or MTTs

Originally posted by CreamyGoodness
As the title says, PT4 won't work on regular ring game tables or MTTs, but it works fine on ZOOM tables.

I play on Stars, and mostly play low stakes Zoom games.

Postgres is up to date.

When I open PT4, it tends to freeze up and crash, meaning it takes several attempts to boot up and run smoothly.

When I click "get hands while playing" nothing happens, and when I click "view import status" I get the message:

Error: Unable to begin feeder import process. Reason: PokerTracker is configured to import into an outdated database. This must be corrected before an import can succeed.

The message is repeated in the import status window several times.

This problem sprung up pretty much overnight. One day it was fine, next day wouldn't work on MTTs. Last few days I've been experimenting with deep cash games and HUD won't work, making the deep 6max games even tougher.

1. Restart your computer
   
2. Download PokerTracker 4.11.11 (or the latest release) and run the installer.
   
3. Read any windows that pop up at all steps of the installation process, if a window appears that asks you to update your database please allow this to be completed.
   
4. We advise creating a new database if you do not come across a window that asks you to update your database. Click Database > Database Management. Click New, and follow the instructions here: https://www.pokertracker.com/guides/PT4/databases/creating-a-new-database-in-pokertracker-4#adding-a-new-database
   
5. Make this new database the Active Database, and the Default Database. Close the Database Management window, and now select Tools > Setup Assistant. Choose Site Configuration. Please complete all of these steps, at the end any remnant hand histories will be imported for you.
   
6. You can now start PokerStars. We advise starting with a simple low stakes cash game as a test. We suspect these steps will solve your problem.
   

Originally posted by CreamyGoodness
Thanks for the quick replies guys

I already have version 4.11.11, and I created a new database as recommended.

When I make the new database (or any database) active/default, a little window pops up saying

"unable to verify cache for database"

or

"unable to verify cache for PT4_2014_10_22_183616"

I tested in a micro cash game and import still wont work, no HUD either.

Also, where do I export my hands to? At the moment I have the hands saved to a standard folder, but how do I check where they should be exported to?

Sorry if all this is elementary, I am not really a computer guy.

Thanks for your time