SideKick won't track hands from PokerStars

    • franzs
      franzs
      Bronze
      Joined: 06.05.2014 Posts: 7
      Soo basically I have tried every suggestion found on this forum but still not working. With and without HM2, adjusted hand times with "Auto Detect", reinstalling everything, hand history is saved locally and language is set to english, changed hand history location, tried version 6 and 7 of PS. Any ideas?
      Thanks in forward :)

      Sent you email with logfiles but found out that you don't check them regurarly anymore.
  • 30 replies
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi franzs,

      welcome to the PokerStrategy.com Forums.

      I'll check the mails as soon as there's time and I'll let you know what might be the issue.

      BR
      Markus
    • franzs
      franzs
      Bronze
      Joined: 06.05.2014 Posts: 7
      Great, thanks :s_thumbsup:
    • franzs
      franzs
      Bronze
      Joined: 06.05.2014 Posts: 7
      Hi, its been couple of weeks now since I posted about my problem. Have you found any solution/s yet?
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi,

      sorry for the late reply here - we are quite busy.

      Have you tried it with normal cashgame tables? I saw a bunch of tournaments / freerolls which are not supported by Sidekick.

      Please test it on a normal cash game table!

      BR
      Markus
    • franzs
      franzs
      Bronze
      Joined: 06.05.2014 Posts: 7
      Originally posted by mrk1988
      Hi,

      sorry for the late reply here - we are quite busy.

      Have you tried it with normal cashgame tables? I saw a bunch of tournaments / freerolls which are not supported by Sidekick.

      Please test it on a normal cash game table!

      BR
      Markus
      Yeh I know. I play turbo SnG's which are supported as far as I know. Tried cash games but still not working :/
    • Baisusis
      Baisusis
      Bronze
      Joined: 18.06.2013 Posts: 2
      Hi, I have the same problem as franzs, SideKick isn't tracking hands from PokerStars :(
    • franzs
      franzs
      Bronze
      Joined: 06.05.2014 Posts: 7
      Uhm, I tried William Hill and SideKick is working fine. PStars is clearly the problem here.
    • gkrish
      gkrish
      Gold
      Joined: 08.02.2010 Posts: 24
      That problem with PS is more than year. Only solution i know is clicking and unclicking "save hand history" in options. At some point sidekick start working.
    • franzs
      franzs
      Bronze
      Joined: 06.05.2014 Posts: 7
      Ok, I'll try that. I let you know if I get it sorted.
    • gkrish
      gkrish
      Gold
      Joined: 08.02.2010 Posts: 24
      Anyway even that method is unstable. At some point sidekick hangs up. That is clearly bug in software. Tried with 4 different computers.

      Last year there was sidekick Christmas promotions. I give up on PS and played all hands with more stable iPoker clients.
    • mrk
      mrk
      Basic
      Joined: 07.10.2006 Posts: 350
      Hi,

      we are currently investigating an issue with PokerStars v7. We will release an updated version of sidekick shortly.
      Sorry for the inconvenience caused by this.

      BR
      Markus
    • NijeVaznoKoSam
      NijeVaznoKoSam
      Bronze
      Joined: 30.08.2013 Posts: 852
      Hi,
      after long time of not using sidekick (I gave up totally frustrated...) I could hear that it work finally with PS7 as well. Unfortunately it is just the half truth.
      Sidekick tracks Hand just coincidental, and sometimes it is not even starting. I still have my problem that graphics are not shown and when I run it beside Pokertracker I can just hope that it recognize any hand.. I really loved this software as it was working but unfortunately this new promotion I have to overjump :f_frown:

      greeting NVKS
    • mrk
      mrk
      Basic
      Joined: 07.10.2006 Posts: 350
      Hi,

      PokerStars is now fully supported in both client versions.

      BR
      Markus
    • metalmonkey80
      metalmonkey80
      Moderator
      Moderator
      Joined: 15.08.2013 Posts: 1,367
      Hello.
      My SideKick is still not tracking my hands. I have uninstalled and re-installed, logged out to a guest (and it started tracking hands) but when I log back in to my sidekick account it still does not track hands. I am normally on cash tables. I also have HM2 installed.
      I tried going back to pokerstars v6 and still no tracking.
      I am now back on Pokerstars v7 but this problem still continues.
      Is there anything else I can try to fix this issue? Could the change in the directory from the old pokerstars directory to the new UK directory be causing this? I don't know how to point sidekick to the new directory for hand history.
      Many thanks
    • SillySaurus
      SillySaurus
      Bronze
      Joined: 27.01.2010 Posts: 206
      Sidekick still doesn't work for me.
    • bardaks86
      bardaks86
      Gold
      Joined: 07.10.2009 Posts: 8
      Originally posted by SillySaurus
      Sidekick still doesn't work for me.
      same here
    • rompas
      rompas
      Moderator
      Moderator
      Joined: 12.02.2014 Posts: 2,366
      do i need change the time zone to western european time to make it work?
    • zyvy
      zyvy
      Bronze
      Joined: 19.02.2009 Posts: 784
      yea is there anyting we need to change like time zone or something else?
    • mrk
      mrk
      Basic
      Joined: 07.10.2006 Posts: 350
      PokerStars and NetBet have been fixed and support has been restored.

      BR
      Markus
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