Internet working perfectly but got thrown out of pokerstars

    • Clynch
      Clynch
      Bronze
      Joined: 27.06.2012 Posts: 5
      So yeah i have currently some tournaments loaded in reasonably late stages and pokerstars connections are messing... Anything i can do? Internet works 100% perfect apart from fulltilt/Pstars anything i can do?

      Edit their website wont load either.. Whats wrong with Pokerstars?
  • 11 replies
    • Mark1790
      Mark1790
      Gold
      Joined: 14.09.2010 Posts: 239
      Seems OK to me.
      Try the following cmd ping http://www.pokerstars.com -t
      cheers
      Mark
    • Clynch
      Clynch
      Bronze
      Joined: 27.06.2012 Posts: 5
      Its fixed now. 10 mins of blinding down was sad tho :( Thanks for response
    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 8,910
      Originally posted by Clynch
      Its fixed now. 10 mins of blinding down was sad tho :( Thanks for response
      Hi, Clynch
      Unfortunately this happens from time to time.

      Pinging their web address will often work, but the server still won't respond.

      Take a screenshot including your table layout, the error bar, and the network status screen (help | network status) List all the tournaments that you were playing at the time.

      Submit this to their support.

      In some circumstances you can get your buy-in back. I do not know what the criteria are, so give it a try if it happens again.

      Best of luck,
      VS
    • Mark1790
      Mark1790
      Gold
      Joined: 14.09.2010 Posts: 239
      As VS says but also run network status report.
      I ran one when I was having probs and they replied with
      Blah blah blah reshowing of report etc.

      2 --- [ 92.25.96.1], Pings=1 , Quality=0 , Lost=2
      3 --- [ 78.151.225.117], Pings=1 , Quality=0 , Lost=2
      7 --- [ 78.151.225.117], Pings=1 , Quality=0 , Lost=1
      8 --- [ 78.151.225.117], Pings=1 , Quality=0 , Lost=1

      As you can see the traces fail starting at hop # 2,3 for all sites traced. The issue for you is not your connection to your ISP as this is perfectly stable. This is shown in the first few hops having a quality of 100. The issue lies in between your ISP and our server, unfortunately, this is something that neither you or PokerStars can be responsible for. However, there are a few things you can try to improve this connection.

      First, we will run a constant ping to the PokerStars servers which should help stabilize the connection. To do this please use the following instructions depending on your Operating System:

      For Windows 7:

      1) Click on the Windows Button (located in the bottom left hand corner of your screen)

      2) In the Search box type cmd and press enter

      3) In the black window that opens please type ping http://www.pokerstars.com -t then press enter

      4) Minimize this window and run the PokerStars software

      If this does not improve your connection then you will need to contact your ISP and ask them to check if they are losing packets when they try to ping the PokerStars server. You must tell them that your connection to their server is fine it is after the packet leaves their server that you experience issues. If possible ask if they can route your traffic to our servers through a different path.

      Please do not hesitate to contact us again if you require any further assistance.

      Regards,

      Joe DD
      PokerStars Technical Specialist


      YEAH right I'll just get my ISP to reroute traffic through a different path
      I think thats option 5 on Talktalk help via their standard helpdesk!!!
      cheers and good luck
      Mark

    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 8,910
      Hi, Mark,
      The ISP doesn't reroute traffic, the internet does it itself.

      A tool I use for diagnosing such things is pingplotter.
      It used to be freely available.

      Here is the output from a trace I did of my connection to http://www.PokerStrategy.com just now:


      The top right pane shows all the internet routers through which my packets travelled.
      The lower left pane shows how many times the route actually changed.
      The lower right pane is a visual representation of how long it takes each packet to get from here to Gibralter, and the acknowledgement to return.

      If there are red bars in the lower right, then some packets are being dropped.
      If that happens, then the Err and PL% columns will begin to get numbers in them.

      If the chain breaks, then the last entry in the upper right is "destination host unreachable"

      Useful if this is happening a lot.

      There are other, more sophisticated tools available, but this is free, and I'm used to it.

      I just checked and it is now only available as a 30-day free trial.

      Too bad.

      If anyone knows of a suitable freeware replacement, I'd love to hear about it.

      Cheers,
      VS

    • maythany
      maythany
      Bronze
      Joined: 18.10.2011 Posts: 1,189
      that happens to me too during certain times.

      It's a pain in the butt, but I just don't play during those times anymore.
    • Clynch
      Clynch
      Bronze
      Joined: 27.06.2012 Posts: 5
      Thanks for the replys. If this keep happening ill look into tracking and using pinglotter, i am not a very experienced user of these things, altho i do study computer science so i have the basic ideas:)

      As is tho it only happend once, it was annoying and if it does not happen again ill gladly forget about it. I really just hope it won't be a reocurring issue.
    • Mark1790
      Mark1790
      Gold
      Joined: 14.09.2010 Posts: 239
      Hi, VS
      My post included a copy of an email I received from support.
      the quote reroute traffic came from Pokerstars.
      I just tagged a sarcie comment about option 5 on phone.
      Imagine if you tried to contact support with the request.
      Would it go something like this.
      Me: Hi I'd like you to reroute my traffic to Pokerstars.
      Tktk: What type of modem do you have?
      Me: Netgear XXXX why?
      Tktk: Have you rebooted it, your PC and screens?
      Me: Yes of course I have, but the problem is with traffic routing.
      Tktk: Hold on while we run a check on your line.
      Me: The problem is with path selection or routing metrics
      Tktk: There you go Sir no problem with the line now, have a nice day.


      cheers and good luck
      Mark
    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 8,910
      Hi, Mark1790,
      As someone else pointed out, all of your equipment, and your ISP's too, may be working perfectly. Even PokerStars may be working perfectly.

      The problem may somewhere in between and neither you, nor your ISP nor PokerStars can do a thing about it.

      Tools like PingPlotter can tell you if this is the case, but you just have to wait for it to fix itself.

      Best Regards,
      VS
    • Mark1790
      Mark1790
      Gold
      Joined: 14.09.2010 Posts: 239
      ?
      The internet does it, it self is like believing in the big one.
      This makes variance even scarier.
      Had a few beers but what ever!!
      cheers
      Mark
    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 8,910
      Originally posted by Mark1790
      ?
      The internet does it, it self is like believing in the big one.
      This makes variance even scarier.
      Had a few beers but what ever!!
      cheers
      Mark
      :D
      Yeah, seems implausible.
      Have a look here:
      http://en.wikipedia.org/wiki/Routing_protocol

      Short version:
      Network packets travel through routers. A router has a way of knowing which downstream routers -- there is almost always more than one -- lead toward a packets destination. There are protocols that allow a router to find the shortest path. Similarly, if a path fails, the router will try another. Once a good, fast path is found subsequent packets for the same destination use the same path.

      This path selection is automatic, and your ISP could not possibly decide to re-route traffic on its own. If the routing protocols can't find even a single path, the packet fails, and your computer is notified.

      Cheers,
      VS